Personalization MallReviews 527

I order from personalization mall almost every Christmas to get gifts for my kids teachers, my coworkers, second cousins, etc. The gifts are affordable and personalized, but they are not the highest quality. They aren't the lowest quality either, just sort of middle of the road. My only real complaint about personalization mall is one Christmas I ordered $150 in gifts and they never came. I contacted personalization mall two days before Christmas. They were prompt in their reply. They couldn't find it. They apologized and refunded the whole order and said if it ever showed up I could keep it free of charge. They handled it well but I was still left scrambling to get gifts two days before Christmas. The package did end up showing up in March. I saved all the gifts for the next Christmas, so it worked out well for me. I recommend this site for affordable personalized items. However, if it's really important or time sensitive, I would recommend spending the extra money and using a more reliable site, like Shutterfly.

I ordered a customized t shirt as a gift, when I received it, there was pieces of the decal missing, looked sloppy. I sent a photo requesting replacement, they agreed, the next day I got another email stating request denied, it is supposed to look like that, like what? Sloppy and pieces missing! They then gave me 20% off my purchase.

I placed an order of a mask with an image of my nose to my chin based on the photos portrayed on their website. What I received was so disappointing and embarrassing that I would never leave the house with it. I am showing the picture, once you stop laughing you will see how embarrassing it would be to leave the house. When I notified them, they claim it is the correct proportion, I don't know what human they think this is in proportion to because last I checked I was not a horse and this looks like a horse's mouth. They offered a 20% discount. Not worth it to give them my credit card number for that.

The first purchase I ever made from Personalization mail was great! Loved the product so I used them to buy more of the same for wedding gifts. Unfortunately subsequent purchases came in a lower quality and the measurements were smaller than advertised (personalized cutting boards). Extremely disappointing. Then decided to order a personalized T-Shirt for a special occasion, even paying quite a bit extra for expedited shipping which had a guaranteed delivery date. It never arrived. Days later it still shows "delayed" on tracking. Company refuses to issue a refund even though it was guaranteed and Is now no longer needed as the event has passed. I will not be using this company again. If you choose to order from them, do so at your own risk, knowing that it's a gamble as to whether the package will show up, and a gamble as to what the quality will be. Some things are ok and some are not. No consistency. No guarantee. And customer service was stressful and unhelpful. I'm feeling very cheated. Poor business practices. Not worth it for me. I don't have money to just throw away like that.

Really disappointed with this company. Ordered item with expedited delivery. Received item (a photo t shirt) on time only to see it was someone else's order and picture. I called and was assured I would receive the correct item the next day. I did not. Now the item is useless to me - the event happened and the people are gone. I called requesting a refund. They refused and only offered shipping credit. Shame on you... buyer beware!

The product and shipping was good, the quality is terrible. The glasses are hand wash only and since they are gifts how would anyone know that? I wrote to the company and asked if they could start putting a little card or something in with the glasses that states they are hand wash only and they responded that they could not do that, the recipient would need to go on the website to learn that they are hand wash only. The glass I got for a coach was ruined after one wash and how would anyone know to check the website for care instructions of a glass? I have a big collection of pint glasses and that havelogos and writing and I have never had this issue before.

I sent an order in and wanted to add to the order before it was shipped out and was told I was not allowed to. I already spent $35 on expedited shipping. This company's customer service sucks.

I saw that they offered exedited shipping so I ordered a customized banner for my daughter's graduation party. I paid for next day shipping and the item didn't arrive until 5 days later. They would only refund my shipping. I wouldn't recommend this site. Go to local walmart photo center instead. Email said it'd be in on Friday. Just arrived today (Tues).

I ordered a product and was given a delivery date of 5/25, it never arrived on that date, i checked with FEDEX and they had NO IDEA where my item is. Suppose to arrive on 6/6

I have been a repeat customer of personalization mall for several years. I have never been disappointed. My recent purchase, for etched 'made in Italy' champagne flutes was probably the most beautiful gift I have ever seen. I was overwhelmed with joy when I opened the box and saw how wonderfully they came out. I cannot wait to give this to one of my best friend's and her husband to be! Over the top customer service, shipped ASAP and the quality is outstanding. I am beyond happy with my purchase. And, the price was amazingly generous.

Ordered personalized wrapping paper for a school graduation! The color of the school is royal blue. The color of the wrapping paper states it is royal blue! The color of the product in the drop down menu of colors looks royal blue but I received my item and it's a sea/aqua blue and the company would only give me a 50% off coupon! Please, be aware that what you see and what you get may not be the same!

I ordered the personalized lantern set as a gift late Jan and received it within about 10 -12 days, which was in time for me to give it as a gift to my sister at her son's wake. It was all correct as I ordered. Best of all, she liked it. I bought it with no extras because I am cheap, and she's a crafter. I think decorating it really helped her grieving process, and it is beautiful.
Thank you

We ordered customized koozies for a birthday party coming up. They arrived in a timely matter but there is not a can slim enough to even come close to fitting in the koozie. The company acknowledged that the koozies shrink after production and it's a common problem. If that's a common problem it is something that should be fixed. They recommend we repeatedly shove a can in to make it wider and that is absolutely ridiculous. Save your money and DO NOT buy from this company.

Was send a double order and had to pay for it. When I contacted them to ask why, the Customer Service person was very rude and basically told me that it was my fault and hang up. Same result with the Chat service. The item was not as expected. Don't order from that company, it is not worth the price (which is very high for the quality)

We purchased a personalized runner... BEWARE... you cannot walk on the material used as it attracts every spec and is ground in immediately in addition to the material to knot up. No amount of cleaning or brushing improves this horrible material used as a RUNNER! I emailed customer service at Personalization Mall and received a response from Christopher M... returns are only accepted if there was a mistake in the personalization! Their RUNNERS are only made to be hung on the wall! Huge disappointment and waste of money as this was a gift. I was forced to give one star. Would not let me choose zero.

I purchased the "Large Print Bible" from personalization mall because I am 80 and needed something with larger print and easier to read. Well this writing was similar to newspaper print. Nowhere near "Large". Likely an 8-10 pt font. I just purchased a 16.5 pt font bible from amazon for less $$. AND Personalization Mall will only give me a credit and not my money back although I am sending the item back in original packaging only 4 days after receiving it. Deceptive practices for senior citizens.

Flawed Imprinting on Bowl - Do Not Buy
1.0 out of 5 stars
The bowl I received had severely shrunken graphics and personalization. It neither came close to matching the online photo of the product ad nor match the same bowl I had purchased previously.

I sent photos of the defects to their Quality Assurance Department, which was useless. They avoid any responsibility for their defects, stating: "This has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department." I had to get a customer service supervisor to approve a refund as a "one time courtesy" to avoid me contesting the credit card charge. They refuse to admit their mistakes.

They feel that their photos of products do not have to correctly reflect the product you will receive. Avoid them at all costs or expect frustration. No integrity at their Quality Assurance Department.

Photo shows new defective large bowl (skinny printing of design) vs. previous small bowl purchased and designed properly (that one matched their ad). They claim the design wraps the bowl but it barely covered half of the bowl's circumference. So compare the last two pics: the defective product they tried to pass off vs. the ad they have on their site.

They lost a customer. I am okay with mistakes. But when this company's "Quality Assurance Department" tries to pass its mistakes on to the customer, then it is a business that lacks integrity, in my opinion, and they do not earn the trust of customers. Save time. Save disappointment. Save abusive customer service and corporate bureaucracy. Shop elsewhere. Just my opinions and recommendation.

Best customer service I have had since covid. Postal worker through me package ten feet to the concrete porch and chipped my wedding cake topper with the wedding just a few days out. I emailed them on Saturday and they rushed me a new one that I received in Tuesday at no cost. Plus stayed in communication with me with email and text with new tracking info. The acrylic heart is high quality and beautiful far above what I expected.

I ordered 24 "mason" jar candles (for $143.00+) that included a personalized sticker for the lid as giveaways for the guests at my mother's recent Celebration of Life service. The labels were faded and dull, appearing as if the printer was low on color ink. The candles lacked fragrance (suppose to be vanilla), the wax was bubbled, and the inside of the jars near the rim were cloudy with a wax residue, not clean, clear glass. The candles were old, as if they had been stored in a hot warehouse for a very long time. I complained and sent pictures. Personalization Mall indicated that the labels "matched the labels advertised" and further requested that I individually photograph the issues with each of the 24 candles. Unreal. When I disputed with PayPal, PM wanted me to return the candles at my expense. Hassle. I just trashed them. I was too embarrassed to GIVE them away, they were so cheap and damaged and old. The grief of losing my mother was only further exacerbated by this huge rip off.

Ordered three family tree wood ornaments on 11/04/21. Christmas has come and gone and still not received. Impossible to contact. I waited 40 minutes to speak with customer service. Finally gave up. I will refer to my bank for charge back.