Personalization MallReviews 527

I purchased and item from here wanting the names of all grandchildren on it. I received it one name was missing. I emailed them about it. They sent a replacement I received it now two names were missing. Emailed them they sent email back saying if I wanted to re purchase the item they would give me 50% off the cost minus the shipping cost! As I informed them no I would not like to re purchase as I have already purchased once and paid shipping. It was not right either time! I will definitely not be using them again! I am stuck with not one but two of the same item and they are both screwed up and they want me to purchase again for 50% off minus shipping! Totally insane! That's a big NO THANK YOU!

I have used this company for the past few years and overall satisfied with quality of the products and pricing but just found out if you have a problem they are not willing to accomodate. I had purchased a wonderful personalized blanket during covid for my shut in mother and it was bewutiful, good quality so in December I purchased another for a Christmas gift for a friend and it was cheap, thin, faded, the colors bled and was no where the same product I had received before. I sent photos and went through channels to send it back, replace with a blanket done right or even get a voucher for a future purchase. The company responce was that it met their specifications... so I now have found another vendor and they have lost a customer that has purchased thousands of dollars in personal gifts for family, clients over a badly manugafuted $45 blanket.

Ordered two yoga mats (one for my self, another as a gift) and they both smell so terrible that after a week of airing it out - i cant even stand next to it. Tried contacting customer service - their response was "sorry you feel that way" and they hung up. STAY AWAY from this terrible business. If I could give it less than one star - i would!

Ordered a grey stone and received a tan stone. Have bought before and received grey stones. Company sent a replacement and it was the same colour as the first one sent. How dumb to sent the same colour stone to Australia for a replacement when you know its wrong.

Ordered a portfolio for my son that's attending college with his name on the portfolio. The wording/ writing on the portfolio was very big.i Contacted CS: this has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department. The preview on their site is much smaller then what I received. Im very very disappointed! I would love to attach a photo however I don't want to expose my son information.

Ordered a gift of a cutting board for Christmas. After only a couple of uses it cracked in multiple places. Will not replace (its only been 6 weeks). Offered discount to order another. It looks beautiful but not usable.

I ordered 2 mugs with pictures from this company. One mug came out great and the other mug came out horrible with the head of my grandchild and wife cut off mid face. They told me "that's to bad, we will not refund your money". Horrible customer service. DO NOT buy anything from this company. I sent the same pictures to another company and the mug turned out excellent.

Every single time I try to order from this company they slip in with small print the ridiculous shipping extra charges! Nice work fair prices but they make it up in trumped up shipping and handling costs! Done ordering from them period!

I placed a large order online. The following day I received an email that there was a problem with my order and to call. When I called, the representative asked for my cc number. I had already entered it on my order so I didn't feel comfortable. I was told my order would not be processed if I didn't. I told this representative to cancel my order twice and when she asked, I confirmed I wanted it cancelled again. In a week, I received the order! When I called about it, I was first told they did not accept returns on personalized orders. I insisted, so this representative told me she would listen to the phone recording. After she came back on, she confirmed I said to cancel my order and said a supervisor would be calling. Later that evening, a supervisor called and offered the order to me for half off. I explained I had already purchased something else and did not want the order. She said they would provide a return label due to it being their fault. After a week of not receiving the label, I called at least three more times and emailed several times. I was told they would not send a return label or would be charged shipping. After many contacts, I finally received the return label and returned the merchandise. This went on from November to January. I still have not received a full refund after returning the items. They refunded all but shipping. I had to call and send three more emails before getting an email stating that I would receive a full refund including shipping. I guess I'll just stick with it until I do. I'm not sure if this is their common practice or if this entire fiasco began with a representative trying to get my cc info, but whatever the cause, it has been a large inconvenience and hardship for me. There should be absolutely no reason to give a cc number over the phone if it has already been entered on the online order.

I will definitely do business with this company again. I bought 2 items from them, and they are both amazing. Truly recommend them for anyone who is looking for personalized products with great quality!

I purchased two recipe cutting boards as Christmas 2022 gifts. The preview showed a very legible product but when the boards arrived, I couldn't read the recipe. I then purchased additional products elsewhere (cutting board oil/gel stain) to enhance the lettering but that also did not work. I contacted the company and was instructed to send photos via email. I was given the option of reprinting but was told that the same issue could happen and that their process was done correctly, so they wouldn't give a refund...only a store credit that would show when I placed my next order. I started an order for a different product and the credit did not show, so I waited to speak to C.S. After the holidays. To my surprise, I was told that I only would get $14 credit (20% of original order) My cutting board order had been $70 USD so I was again angry. I should note that no where in the email from them did it say I would only get 20% as a credit.

I ordered ornaments for family members after the loss of their father. When the products arrived, the ornaments, either had part of the heads cut away or they had stamped a hole in the heads pf people in the picture. The pictures that I sent them were within the parameters that they requested. When I contacted them, they responded by saying it's taking longer than expected to investigate my case. I wanted these present.s for Christmas. Didn't happen and hasn't happened yet. Would never buy from them again! The products were that great to begin with the price paid for them. Look elsewhere.

So disappointed that the personalization on my dog bandanna was so high that you can't see it when dog is wearing. Requested they locate it lower to no avail. The picture on website shows on a lab and is visible. The quality of work and material was fine which is why I gave them 2 stars.

Was notified that the item was shipped. Week later UPS info still not updated. Contacted them on website and no response. Owned by 800flowers so I get it now. Two horrible companies.

Ordered a personalized towel with pictures. Towel itself is horrible quality, pictures were awful & real small. Not satisfied at all with the quality.

I was a bit skeptic due to all the negative reviews on here. I ordered 2 heart shape photo ornaments the weekend prior to 'holiday week'. Not only did they come well packaged but they were also beautifully made and totally worth the money. I am very pleased with the service and the speediness and I will be back in the future. I think it all depends on where the location of shipping is but I'm very happy here in PA on 12/20 with beautiful gifts ready to give :)