Pepperfry Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily stemming from poor product quality and inadequate customer service. Common concerns include extensive delivery delays, unresolved complaints regarding defective items, and a lack of responsiveness from support teams. Customers frequently report frustrating experiences with returns and refunds, often feeling ignored after multiple follow-ups. While a few positive comments regarding product variety exist, they are overshadowed by the prevailing sentiment of frustration and disappointment. This suggests an urgent need for the company to enhance its service protocols and improve product quality to regain customer trust.
This summary is generated by AI, based on text from customer reviews
My biggest mistake was not to check some reviews before buying from Pepperfry. I'm coming to know of so many bad reviews only when i decided to write a review myself.
First, their showroom has nothing to show, instead they show you on a screen... basically the very website you can also browse at home. Then they ask you to come back after finalizing the model, only to realize there are no additional benefits if they place order on your behalf... the store just wanted to show sale number. So i decided to order it myself at home, then when product came, it was badly packed, had some small piece comeoff... the delivery guys say it can be patched up by the carpenter who will come to assemble. When i asked, he said they come automatically the same day... when i called the carpenter he said he will come tomorrow... then next day he said he will come later next day... ONLY FOR ME TO REALISE YOU NEED TO CALL THE customer service number to place a assembly request! There are no information being sent on this in email or msg or even the delivery or carpenter bothered to tell the process... just making us wait. Guys... my advise would be pls check other big showrooms who deliver and assemble with a proper process and also immediate return/replacement when damage happens.
Jaggi
One off my worst customer service from this company. Do not buy from as far as i concerned they are rouges who take money and supply fault goods and through their warranty limit liability. They are very happy to take your money and product have manufacturing defects which only after few months you notice. Un ethical company. I have lost around Rs 60,000. Rip of merchants need frying in pepper
I purchased my first online furniture from pepperfry and it was an awesome experience just because of Angana bora (sales executive) from pepperfry guwahati office... She made sure I got the right sofa just as I had asked for... Thank you Angana and thank you pepperfry, I will come back for more...
After so long we finally got the item but one door stopper is missing and it's not the same item that we ordered. The delivery person just left in hast without doing a proper check and said you can contact pepperfry support for further action. POOR DELIVERY, FAULTY ITEM AGAIN... ORDER NO. *******630. If you cannot fix this time I need a full refund back in my bank account and not in pepperfry account as credits. Wrote an email to customer service but they don't bother to reply even after 3 weeks of reporting and calling and writing repeated emails. See pictures original versus what was delivered
True to its reviews which I just happened to notice due to my frustrating experience pre-sales, Pepperfey is not at all customer oriented. They seem to take customers for granted and seemingly any feedback given is not even bothered to be mentioned by them but simply close the case with very off handed answers not even pertaining to the issue raised. Fortunately I did not yet purchase any thing yet from them and would not do so now after looking at their shabby customer reviews. Highly avoid thi site.
Absolutely zero service, no way you can reach out to pepperfry. Always they say they will get back, but they will never call.
The furniture are really good and the products are really amazing. The person helped us throughout the selection and his behaviour was really helpful. Seems to order more in the upcoming days!
This is a fraud site do jot buy from this aite
They send you defective products and do jot take them back
Worst site to buy online
Worst ever service. This fraud company charges Delivery Fees and Installation Fees separately and don't even bother to install the product. When contacted customer agent (Ms. Aarzoo), she was very rude and denied both return and installation of the product outrightly as if I am asking her/company to lend me money. I requested her to get me connected to senior management but she denied in a way as if she is the only owner of the company.
Would not recommend anyone to buy a single product from this company. Guys, please do not waste your hard earned money in pepperfry products instead go to market and purchase product of your choice.
Worst platform because 90 % of the purchases are damaged and the customer care number is always busy. There is no response in the email too. A fraudulent platform.
It was an absolute disaster ordering from them. Will never make this mistake ever again. First they delivered the wrong product and informed me that the assembly will be done in 2 hours. There was no sign of any assembly person even after 24 hours. When I raised a return request for the incorrect product, they sent me a message saying the pickup will be done the next day. When I called on the number for the reverse pickup, the person said he won't be coming. Next, I received a mail saying the pickup couldn't be done as "I was unavailable at the location". Pepperfry is not a furniture website. It's a scam, a bloody joke run by a group of fraudsters.
Pepperfry sells inferior quality metal lamps and then when you try to return they say it's not their policy to return. Their customer service and products are both VERY POOR.
Wrong suggestions are shown in terms of dimensions. And they cheat customers by not allowing returns. Very bad experience. I would say this is easily FURNITURE MAFIA looting people. Its a huge eye wash. Go for Home center, Urban Ladder - Both are much better in quality and customer service.
Peppperfry cheated us with wrong dimesnions Matress only because we came to know that that dimensoin matress wasnt getting sold. Very bad experience of being cheated under the veil of "Branding".
Very good experience at the store. Satya Prakash was very helpful. Had good knowledge on the products and gave us enough choices. Over all a happy customer.
First purchase and worst experience.
Their app, product, behaviour of executives, returns, policies etc everything is fraud. This is a place of frauds. Better to go for other websites.
They do not accept returns and I was stuck with curtains despite writing hundreds of emails showing pictures of color difference.
They denied all claims.
Hi,
I bought one panting recently, in website it shows images are different quality but when I got the item it's entirely different. I have raised request for return and I provided all requested images and proofs even they are not ready to take my return item. If you not take the retun, I will file the case in consumer forum.
Terrible company. I won't be buying any product from your company.
I bought 3 seat recliner and I received damaged piece. From then I tried to contact them, they just opened a case for name sake and replied to my mail saying we tried calling you multiple times but didn't get any response.
I didn't received any call from them and they will make false promises
Customer service is horrible
The company delivers the item and less bothers for the fitting part. The whole thing depends on the hand of the fitting staff. Very bad show.
They have the worst service. Beware before you place any order. Their customer service is even worse.
I ordered a sideboard worth ******* on sept 23. After a lot of reminders I got the delivery around 6th Nov. The product that was delivered was horrible. It was supposed to be an industrial finish one but was barely colored, it had termite holes fixed with a fixture, the door had cracks. And was broken. I had a lot of patience as the delivery was late but was very excited as I had liked the product on the website, but this was a complete disappointment. Finally they simply refunded me. But I dearly wanted the product and not the refund. The product was from Bohemiana. This vendor is horrible as they were forcing us to keep the product and was not giving any replacement even if we had not accepted their damaged delivery... total disappointment. I have got a lot of products from Pepperfry and they were simply good, on time delivery, good quality. But this particular vendor Bohemiana shows good product images online but are terrible at delivering it.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members