Pepperfry

It has been more than 15-20 days now I have complained to pepperfry about the inferior quality of sofa received.sofa does not the required amount of cushion filed in it and the wooden structure in the sofa is easily felt to body when resting on it.this sofa is not of the required standard quality.i have already complaint about this yo company multiple times now along with the photo & video.but company service representative is not moving ahead with the solution point of view but just kept asking for phota and video always. The issue is stuck here only and no movement ahead.i am being looted by pepperfry with approx 15k substandard sofa received. I want refund and do not want to buy any product from pepperfry again and will not recommend anyone to pepperfry in future.

Oh, Paperfry! The e-commerce site that thinks your home is their personal storage unit. They have a user base, but they have no clue what their delivery or service teams are up to. Delivery within 48 hours? More like 48 days, if you're lucky!

Need home decor? Save yourself the headache and buy from anywhere else, even if it costs a bit more. At least your purchase won't become a permanent fixture in your living room. Paperfry's motto: "Why unpack when our carpenter is out having a blast?" It's like they believe your home is a waiting room for their lazy workforce!

I ordered 1 seater sofa cover, 2 pieces. They only sent one piece. I raised a return online ans all I get is email response. Noone has followed up to give resolution. I'm stuck with no refund. So i paid for two items and got just one and they've left it at that. It's months now. Haven't received refund nor have I got response to my request that they just send another sofa cover even if it's different colour or pattern. Do not buy from them. They have year round sale but their price after sale is as high or even higher than other sellers. They're just duping customers.

I have brought 3 fancy lights hanging from PEPPERFRY and they have delivered only 2. When asked they say they have proofs that 3 were packed. So frustrating. Have sent many mails along with pictures and videos of the unboxing the package and had plenty of conversations with the team. Apart from a sad annoying "SORRY" they have nothing else to say or do. Never thought a well-established company to have such bad service. Keep up the good work. Soon you'll lose the market.

I ordered a bed on 18th May 2024 and still the order is pending, not yet delivered. The guys are just blaming customers. The bed came down at our building and the transportation guys saying we don't have manpower to climb 4 floors?. Such a cheap & pathetic service this company have. It's been 1 month now but still these guys are least interested about our order

Ordered blackout curtains which werent blackout at all. Ordered a bed which they promised was refundable in 48 hours and when we asked to cancel the order they said they charge 2.5% cancellation charge + the amount in the original source would be after 2 weeks.

Pepperfry has delivered a Defective product queen size bed from Raidurgam Studio Hyderabad.
Further the team is proud of giving a defective product and acknoeweldged after a month.Noe they are not giving refund or replacement with a silly clause warranty devoid

Ordered sets of sofa cover and protectors to protect our 'pure leather sofa' that is now wearing out. But found that the product was useless for leather sofa and keeps sliding down the sofa so i initiated return within stipulated period if 7 days. Shockingly pepperfry rejected the return on account of very silly t &c without caring to engage me in and without explanation. They dont even care. I wrote to cust sevice 3 times, they sent same copy paste reply without explanation and just directing me to FAq. Very pathetic and useless service. No photos to add as the product isnt suitable so they find no reason to accept the return.

Why you guys selling garbage. All product I purchased 3 months back become garbage. 100% waste of money…this shoe rack I bought just 3 months back and now it's like this. Table was broken with in 2 weeks itself

Recently I purchased jhula (swing bench) from Pepperfry, Neeladri Road, E City, Bangalore. While purchasing, surprised to see that we need to put our login credential on their device for making payments. This is too riskly.
Anyways, my point is different.
1. With in one month, found big crack at Jhula bench. When approached them, they refused replacement saying no warranty on this product.
2. Accessories for fitment of Jhula were not matching with Jhula. Pepperfry refused to do installation as it was self-assemble category. I had to call carpenter and do it my doing few carpentry work
3. Few products at pepperfry are not under threir own brand. They have tie-up with few local substandard brand and unfortunately my product fall into tie-up local brand. In such case, you are gone. I don't know what criteria they follow to select such third party?

I bought bed from pepperfry, which took 6 days for installation upon follow up of 100 times. They unpacked and left everything on the floor which occupied the entire room. Finally they could afford to arrange the carpenter at the cost of 100 folloups and calls. Then comes the actual issue. The mattreaa was not fitting the bed, so the issue started again. Did multiple follow ups and uploaded images but they wanted to arrange a carpenter for evidence. Which didn't happen yet. Still doing the followup. Also requested if they could replace instead of return. So guys think twice before you choose pepperfry. It was really a bad experience with my first purchase only. It is better to go to local store and get whatever we need. Better to opt Amazon which will have hassle free returns.

One of the worst online furniture shopping platform. They are frauds and force you into buying poor standard products at high prices. Ordered a product and it came with scratches which was promised to be fixed but they are too reluctant to take any step and always come up with nonsense excuses. They simply don't care. My suggestion for others would be to not buy anything from Pepperfry if you don't want to go through unnecessary harassment.

I have bought a cot against order number ******* and within 7 months it got broken due to low strength. I tried reaching there customer care and no and no response. After a week they deputed a carpenter but he never attended. Now the company washed there hand and i filed case in consumer court and awaiting. Be very cautious with such kind of fraud online shopping site.

I am giving 1 since I am not able to give ZERO
Worst service. Rude delivery team. Customer support never respond. Cancel the order without informing and deduct the cancellation charges which will again have hidden charges. If you don't have a lift they will leave in ground floor and leave even if it rains. Please beware of the fraud site. Quality is very bad