Pepperfry

Guys, pepper fry is $#*!ty as $#*!. Don't buy from them. I ordered pouffe twice each time delivery was not made and they've tied up with some $#*!ty platform called "E-COM" where they call you and ask if you are available, even after we say yes. They drop a message telling sorry we could not make delivery as you were not available ‍‍‍ Like seriously? ‍‍‍

They are a fraudulent and cheat company which i intend to take them to consumer court. They first show price of 7322 INR all inclusive price. But while billing they charge 9075 INR. They dont show the amount in the screen when u will pay online also they dont have immediate cancellation process. It is like u cant cancel your order. Oho god. How do u cheat people like this. Fraud

A dining table ordered on 8/8/2022 with full payment was confirmed for delivery by 8/9/2022. It wasn't delivered even on 9/9/2022 and no any updates. When I called customer care on 9/10/2022, they responded very carelessly that they cannot confirm any shipping date yet. When I asked why was I not informed about the delay, the customer care representative had the audacity to say it happens sometimes. When I asked to talk to supervisor or some higher authority, they said they will not transfer my call to anyone else. Pepper fry is a fraud company with no value for commitments. It does not care about customers' money and sentiments. I suggest people not to go for any purchases from this company because they need to be shown what happens if they do not stick to their own commitments.

I bought a wall clock and after multiple emails and requests for return since it was malfunctioning, my request was rejected by a very arrogant customer executive, Savita Das. The clock did not have a second hand and they wanted me to first send pictures which I did and then again video (15 mins to check if it is really not working) with 5 MB limit.
A simple return is impossible and my suggestion is to avoid Pepperfry at all cost.

Its not even been a year since I bought shoe cabinet from pepperfry and its already broke for fourth time.

Its the first piece which people sees when they come at my home.

Pepper fry is taking no accountability for what the broken piece they have dumped at me.

Made a mistake in my address and am unable to get in touch with customer service. No one is calling back. And their chat is essentially a FAQ. Getting in touch with them is tougher than clearing the IAS exam. Will seriously rethink about ordering anything from here in the future.

I thought this people will understand my door i got broken now it has been 9 days still no response from them i only as customer has to beg them for response and refund pathetic company they give silly reason that merchant doesn't respond now you think that this company has only one merchant such pathetic service and infrastructure of company with single merchant

I have ordered on 17may 2020
They have taken money as it's a prepaid order the order is still not shipped as it was advised by them to reach by 29 May 2020 when asked customer care there is no reply no refund no review nothing and I am going forward to file a legal case against the same.
They are sending me emails about there pathetic offers but nothing about my money or product.
I have written an email to them but still no reply.

Order no *******

They are frauds and do not buy from them.

I bought a bed and mattress, bed is having warranty of 12 months but within a month of use it broke, now customer care people saying it's usages issue and can not help me and another person said since manufacturer is not haing parts so they can not help. Pepperfry is a fraud, horrible experience with them.
My order ID-*******

Site don't provide proper images…product colors are totally different…and don't even provide returns and replacement…I bought a carpet…and when I asked for return/replacement within 2 days of delivery cos of different color they didn't agree…don't go for Pepperfry…worst site to buy anything…

I had recently purchased online the above product end of June and delivered in 18th Aug. Products arrived damaged pack and reported them and there. But they promised the packing is good so no damage anticipated. They claim that they QA check. Unfortunately when the carpenter opened and fixed the stuff and found totally damaged and neither replacement offered Nor any compensation on time waste and their customer commitment. Finally today 2 sep they are taking it back and promised a refund. At last the consumer is at loss with time and delivery charge and assembling fee. I strongly suggest not to order from Pepperfry. At least as a customer satisfaction a senior manger should have been communicated with customer for customer retention.
KR
S. Kumar