Pepperfry

I bought Oscar TV shelf and paid extra 199 for "assembly charges" which I, in absence of any disclaimer, obviously thought installation included. However they sent carpenter to nail together the shelf item( which should anyway have been done at their factory but they saved carton size!)

Now they have refused to do anything about installation and I have to find a carpenter to do this job and pay him as well

This is fraud. They should learn from Ikea who when they charge assembly fees always include installation automatically.

Pepperfry seems to be this fancy website/app & but it gives the false sense of being customer friendly & lot of discounts. Discounts are added as pepperfry points out of which most cannot be used. The delivery date is only for delivering the product which is not assembled yet. We bought 3 products from pepperfry & there were some pieces of it missing everytime we ordered. Then it takes a lot of time for them to bring back those missing pieces & call a carpenter again. I got frustrated with the entire process. They took back a delivered TV stand because of missing pieces & told that item is unavailable. We had to buy another one somewhere else last minute because of this delay. Those pepperfry points are an illusion! They really have to work on serving the customers better. I lost interest in buying from them ever again. I used to be a big fan of their app & designs but it's not worth all this hassle. Never going back to them again.

I am a regular purchaser of pepperfy for many years and never experienced anything bad.
The most attractive quality of pepperfry is the top quality of packing they used to send items.
Customer care Service is excellent.

Pepperfry gives false, wrong n misleading information on their site at the time of purchase and only after your hard earned money is gone n you receive delivery of the faulty half product you will understand u are cheated, then they will keep harassing you with same autogenerated messages that they will need more time to solve your problem. Theres no specific time frame also they will give because they have already got the money so why will they bother if you are suffering. Their motive is to earn profit only let the customer gets harrassed we will not cooperate. They will also delete your complaints from their page of they don't like it after two three days so that others can't see and keep purchasing.
They send storage beds without base and expect you to store on the floor where as on site there's nothing mentioned n pics are with base only no where u can see u need to store on the floor.
This is new way of scamming customers n customer care person Hari will keep sending u same mail that they need more time because in that meantime they will do the same with others
My last complaint I can no longer find on their page so it's very clear what their intentions are
******* this is my WhatsApp number
I will warn Everyone to be very careful before buying from them else after spending your hard earned money you will have to again go to consumer court for complaint which is the last thing anyone would want.

Product received is smaller in size than the image shown in the portal. Informed for return and the company wanted image and that also was done. Received email and I quote below:
"... we would need 2-3 images/ video of the product with measuring tape. While taking these photographs, please ensure the below image guidelines:

Images should show the entire product and zoomed-in on the product concern (damage/defective area)
The Images should be of high resolution, within 5MB and JPEG format.
For video, the size should be within 24MB and in MP4 format."

Unquote: On a call with the support team members, the above policy was reiterated, making the return difficult.

I ordered "Denham 4 Shelf Metal Kitchen Racks Black Colour" from their online store but the quality of the product is soo poor. It shakes when you put some weight on it. Order No. *******

I requested for return but they refused to do so. Every online product have return policy but not sure what's wrong with them.

I will not purchase anything from Pepperfry again and WILL NOT recommend anyone. A huge mistake that I trusted them.

I had ordered a bean bag which came to me as a damaged product. Upon requesting an exchange I have only been receiving calls and no action is being taken. Do not recommend it at all!

One off my worst customer service from this company. Do not buy from as far as i concerned they are rouges who take money and supply fault goods and through their warranty limit liability. They are very happy to take your money and product have manufacturing defects which only after few months you notice. Un ethical company. I have lost around Rs 60,000. Rip of merchants need frying in pepper

We use online purchase option to save time...but pepper fry will f*** your time with their products and customer service... I purchased a wardrobe, but they couldn't deliver all parts to assemble... that's all.no progress till now...and no proper response from customer service other than saying please wait... need to wait for your life time

I have bought so far 4 items from the portal and I completely regret buying them. The quality of the items are not at all upto the mark especially with the high price margins they charge. Once the item is delivered to you and payment received by them, you can call them a 100 times for any technical or other help, they will not listen. Not really sure why they even have a Customer Support as they won't really support with anything. Worst after sales policy ever. Please consider other options before buying anything from their website.

We ordered a sofa from pepper fry for my super senior citizen dad and they did not deliver on scheduled date. Also, they are saying that they can not commit and date for delivery. How painful it is for a senior citizen dad who recently had a hip surgery. He can't sit comfortably now for the missing sofa. Please do not book anything from this place.