Ramesh K.

I have ordered a small piece of organising shelf but to my dismay I discovered that the actual delivery service time is actually the outer limit of the range mentioned at the time of order placing. When I requested cancellation, twice I received the same word to word reply, hiding behind and outdated and archaic policy that they do not entertain cancellation once the order is placed. There are hundreds of websites doing online sale just like this site and none of them have such spacious argument like the one they have. All of them have a policy of order cancellation any time before the shipment and even returns after the supply not only in case of defects but even in case the customer is not satisfied with the quality or any other aspect of the supply. This website does not understand that this is an online platform and the customers have not actually checked the goods nor have the inspected the same. All that a customer has is the description in words and photographs, which in most cases are not conclusive or that much reliable. In spite of such a limitation, the customer is willing to go for online shopping because in almost all cases there is a very good cancellation and return policy.

I am really surprised to note that this website is hiding behind the policy for the inefficiency and deficient service on you part. Such a policy is not going to lead them anywhere in this competitive market. Me for sure, is not going to ever visit this website, nor buy from it and for sure I am going to put adverse reviews and worst possible ranking for you wherever I can. As for my order, it's a small amount and although I am also very well aware of the laws of the land and can force them to refund my money, even if unwillingly, given the costs and amount I am not resorting to it.

It is solely up to their organisation as too how it looks at its customers and also its future because the customer are their future.