Pepperfry

I wanted to buy a table lamp. I see a product with lamp and shade. They deliver only the base. Description is not clear. I would like to return as i wanted a full lamp for that price. Return is not accepted.

Pack Content: 1 lamp base with fitted holder and wire, Bulb Not Included

Nowhere is it mentioned that the shade will not be included. When we call the customer care they are adamant and suggest that the picture was for representation purpose only.

If your booking here you will get the products after eternity the customer care is worse I have booked many furniture at a time and still the products are on the way the given time has already passed. I asked for sale person to look after my furniture and the lady is still replying me. And the main thing there quality if you visit the shop they show you good quality wood and when we receive the furniture with low quality. I know they are selling I'm reasonable rates but is the use for it? The quality is bad the delivery timing is worst like if you want the product in 1 month you will get after 3-4 months. Very very bad experience!

Very pathetic experience from pepperfry.com. I ordered for an item and it got delivered before the promised date. I was very much happy and started to unpack, I realized that the item is wrong. I visited the original manufacturer website and ensured that the item I ordered and the item I received are entirely different. I raised an issue and left a note to pepperfry regarding this, no response for 8 days until I forcefully posted on their facebook, online chats. They called me on 8th day and asking me how I know it is different from the item I ordered. I had already posted images of the received item, but they hardly understand what has happened. Very pathetic that pepperfry is ignoring the customers issues. Make the purchase if you are lucky enough.

I had bought a bed last year. During the visit to their studio I had specially asked for best quality wood as I didn't want any termites issues. On their recommendation I bought a Sheesham wood bed. Just for good quality wood I spent a hefty amount.

However, within a year the bed is covered with fungus and mould.

On raising a complaint, they claim is product warranty has expired. In my case, it expired just 10 days before.

Irrespective of warranty, the claim of good quality wood was total nonsense. They use cheap quality wood and sell it claiming best.

This company is literally looting the customers.

Even after paying such huge amount, proper service or product is not delivered

We ordered the bed and got it 1 month after the expected date. The legs of the bed are almost broken and there are several holes elsewhere in the bed also.No proper polishing is done and the bed looks very old. Utterly disgusted.

I purchased a wall clock from pepperfry and on putting up the clock signing 1 day the clock stopped working and on complaining to pepperfry there's no proper information or help to either return or exchange the product

Worst ever service. This fraud company charges Delivery Fees and Installation Fees separately and don't even bother to install the product. When contacted customer agent (Ms. Aarzoo), she was very rude and denied both return and installation of the product outrightly as if I am asking her/company to lend me money. I requested her to get me connected to senior management but she denied in a way as if she is the only owner of the company.
Would not recommend anyone to buy a single product from this company. Guys, please do not waste your hard earned money in pepperfry products instead go to market and purchase product of your choice.

We have brought a wardrobe and it has not been 2 years and the wardrobe is full of fungus growing from inside to outside and it is difficult to use it as it is in such a bad condition.

One of worst site.,, pls don't buy anything from here... thy are showing one picture product - and dilivering something else only... I spend my money by trusting app... I am immediately uninstalling the app right now... pls don't buy... our amazon is best... totally different product

I am an interior designer and I bought a rug online From Pepperfry and colours were totally different than what they showed in the pictures on their website. And despite of multiple trials and conversations, they are not accepting the return request. They are behaving as they are colour blind and not accepting their mistake.
Kindly do not buy anything from them as they have worst service and staff amongst all the online furniture stores.

Bought an office chair worth 7k online from pepperfry which had 12 months warranty which broke in just 7 months of purchase. Pepperfry refused a repair / replace of the chair stating the warranty was actually for 6 months and not 12 months and washed off their hands. It was my bad I didn't had any proofs stating warranty of the product which in fact Pepperfry tactfully never provided during the purchase. In-fact the product still shows a warranty of 12 months today on their portal (phtotos attached) for luring customers into fake promises which they will never keep so be careful before buying anything from Pepperfry!

I don't usually put reviews but this time I thought I should aware other people who may fall prey to the phony schemes and scams of this company. The customer care executives are careless, nonchalant goons who will be just eager to close the ticket and will not even listen to your concern they will disconnect the calls. No after sales service. Company is just looting gullible people who are either first time buyers or Gen y, Gen z guys who prefer to buy things online. They call themselves marketplace but they will price other companies products higher and don't provide GST bill on these products of other brands so that you end up buying their own brand products which are substandard. They should change their name to PEPPERCRY and their tagline to Happy mental harassment to you. All the recent reviews on different websites are evidence of falling standards of the company.

Delivered 30 days after payment. Customer service keeps giving you consolation but no delivery. They always end up delivering after the promised time. DO NOT BUY FROM THEM with your hard earned money.

What product price they shown in Website Will automatically hike while you pay out, you will end paying Approx 10%-15% more if you will not Calculate total amount. They claimed 24x7 customer service call, is fake noe one there to take calls. Its Fake Website