PepperfryReviews 279

Incorrect product is delivered after taking 3 weeks delivery period. In spite of several mails & telephone the product is not replaced though the correct booking product is showing in pepperfry site. Even requested for refunding the differential amount between the product chosen/supposed to deliver & incorrect delivered product, no result. Customer care people does not know the dealings with the customers, ultimately customer is suffer. Would say, not to prefer or purchase the furniture from pepperfry.

Hi,

I had ordered a bed cover in grey and white from the brand ROMEE. It came in a black and white, colours completely different from the picture. My entire theme of my room is grey and white. The picture represented on the website showed that it should match with my colour theme. In reality it does not. Also the fabric quality that has come is so rough. I would never imagine using this as a bed sheet. The fabric is not worth the MRP of almost Rs. 5000/-. I bought at a 50% discount. But not accepting returns for inferior quality fabric and the colour being completely different. This is the second time I have had a bad experience with Pepper Fry. They do not care about any customer care. Have no received a single call about this. Would rather move to but next time from Amazon. At least they have a decent return policy and if the client is not satisfied with the quality, you have some security to return the product. The fabric sent by the Pepper fry is so rough, it enough to give someone a rash. Anyway, would never buy from Pepper fry again

Pls for gods sake save yourself from these bustards, they are cheaters, i bookes a bookcase by paying 8115 from my credit card, 10 minafter booking a cancelled the order becauce i forgot giving my gst no. Rupees 8115 was debted from my account, again i rebooked for the same item for 8115 with my gst no,
Now after 10 days i got the refund of 7326 rupees, deducting 789 rupees, as per customer care 205% is charged for cancellation charges. But even after that i lost 8115 minus 2.5% ie: 203.00, even then i should get 7912, but they gave only 7326 a difference of again 586.00, they never paid me,
So i request all the cutomers to be very carefull with bogus cos. Its a third rated co, my order no *******, 24.07.2021

I purchased many products from Pepperfry and the experience has always been Fantanstic.
The qualitiy of the products are top class and on the top of that, the services provided are always been beyond my expectations. Thank you Pepperfry!

I had purchased yumna kingsize bed in Feb 21. They said engineer wood will be there and when bed comes it's literally made with bhusa ply and they deceived me for ******* I raised concern with customers care but no response from the paperfry as I paid already all money in advance. Please they are cheaters don't buy my bed wreak within 5 months. Plsease it's fraudulent don't go to buy.

I was one of the initial customer of Pepperfry, when they came and very avid buyer if their products even visited their store.
Since I was doing up my place I bought a whole range of products from them at one go such as Beds, Study table, Bar stools, Garden Chairs, Benches, Dining table etc, after sometime they all had some defects, like paint coming off, nails coming off, cracks etc, the wood they claim sheesham is very brittle. Their after sale service is pathetic, first it's a task to connect to them after you connect, you will be flooded with messages but the guy won't come. It's better you try others like your local shops, woodenstreet, urban ladder (my morgen chair is( spik and span after 3yrs), but don't buy from Pepperfry. Planning to file a consumer complaint for defective product and deficiency in service.

Very bad service, I have ordered a wrong item. I have placed a return request and they rejected and the customer executive was very rude. Better to buy from amazon and other online platform.

Ordered a dining table 4 months back. Great design and price. 1 chair was damaged. Their customer support had it replaced in 10 days.

Pepperfry is the first company with does not consider manufacturing defects. Once delivered " to app kaun hum nahi jantey" they will just say "sorry mam we can't do any thing, it is out of our scope". I'll strongly recommend not to buy any thing from " PEPPERFRY".

Pepperfry seems to be this fancy website/app & but it gives the false sense of being customer friendly & lot of discounts. Discounts are added as pepperfry points out of which most cannot be used. The delivery date is only for delivering the product which is not assembled yet. We bought 3 products from pepperfry & there were some pieces of it missing everytime we ordered. Then it takes a lot of time for them to bring back those missing pieces & call a carpenter again. I got frustrated with the entire process. They took back a delivered TV stand because of missing pieces & told that item is unavailable. We had to buy another one somewhere else last minute because of this delay. Those pepperfry points are an illusion! They really have to work on serving the customers better. I lost interest in buying from them ever again. I used to be a big fan of their app & designs but it's not worth all this hassle. Never going back to them again.

Delivery commitment is not kept... keep getting delayed. Even after receiving SMS confirmation that the ordered product is 'Out for Delivery' it is taking 3 days!

Mai ek bed 30 dec ko purchase kiya tha, after 20 day, wo damage ho, gaya, fir complaint karne, par, repair, kiya ab, 4 month ke, bed poora, damage ho, gaya, uski, polish, chali gai, maine, complaint ki return karo to Peperfry ne return Or repair karwane, se, mana, kar diya, Or ulbenclap, ya, local, carpenter se theek karwa, lo, hum, nahi, karwa, sakte mai, to perperfry ko consumer court tak lekar jaugi because ******* ka, bed 4 month mai, damage ho, gaya, wo, bhi pata, nahi, kaise

One of the worst online furniture shopping platform. They are frauds and force you into buying poor standard products at high prices. Ordered a product and it came with scratches which was promised to be fixed but they are too reluctant to take any step and always come up with nonsense excuses. They simply don't care. My suggestion for others would be to not buy anything from Pepperfry if you don't want to go through unnecessary harassment.

Firstly I strongly recommend not to buy anything from Pepperfry Where in the inside quality will be not good and only the outlook they make attractive to showcase the customers. The computer table which I ordered was not up to the mark and if we place for return they ignore the call and there will be no responses from their end. Worst service and worst products have seen ever

Guys, pepper fry is $#*!ty as $#*!. Don't buy from them. I ordered pouffe twice each time delivery was not made and they've tied up with some $#*!ty platform called "E-COM" where they call you and ask if you are available, even after we say yes. They drop a message telling sorry we could not make delivery as you were not available ‍‍‍ Like seriously? ‍‍‍

I have purchased dining table and its Chairs from Pepperfry which is not of the desired quality as the seats of the chairs are getting separated from its back. I had raised complaint for my order No ******* for which their carpenter visited my home on 31/5/2021, he himself agreed that the product needs replacement. Since then, there is no communication from the Company. I had raised my complaints through phone and e mail, but no one attended to my complaint till now. A very unprofessional customor care just intrested to sell products without bothring for after sales complaints.

Delivered 30 days after payment. Customer service keeps giving you consolation but no delivery. They always end up delivering after the promised time. DO NOT BUY FROM THEM with your hard earned money.

I have ordered two frames from pepperfry application and waiting time of dlvry was around 10 days. After 10 days i hv chcked on app and it showing delivered to me but products was not dlvrd to me. And on receiving thr was not my signature on that. I have complained too that i have not recipient packet till date no solution.

No proper response getting from your end and delivery Ecome Express.

I didn't got any message or call regarding delivery.

Like amazon and flipkart I will get message or call before delivery items with proper delivery timings and delivery person contact number.

And even I didn't got single call from delivery person.

Using Docket number I checked in Ecomexpress But there showing undelivered due to residence/office closed and 5 times they updated like

This is not first time and repeatedly 5 times happened.

How come delivery person updating residence/office closed without single phone call or message...

This is unfair service
Totally am upset

One of Worst service
Even I will suggest to my friends don't go for pepperfry.
For all am requesting don't buy any product from pepperfry. Worst Customer Service and No Proper Response