Amruta U.

It was an absolute disaster ordering from them. Will never make this mistake ever again. First they delivered the wrong product and informed me that the assembly will be done in 2 hours. There was no sign of any assembly person even after 24 hours. When I raised a return request for the incorrect product, they sent me a message saying the pickup will be done the next day. When I called on the number for the reverse pickup, the person said he won't be coming. Next, I received a mail saying the pickup couldn't be done as "I was unavailable at the location". Pepperfry is not a furniture website. It's a scam, a bloody joke run by a group of fraudsters.

I was FirstCry's most regular customer. Since August 2019 until now (March 2020), I have been buying stuff off FirstCry, spending thousands and thousands of rupees on them. But their customer service is the worst. There is no option to chat with someone online. The bot on their website, Fisty is the most useless help assistant ever. I made two transactions on their website recently. Both failed but my account got debited twice. I am still waiting for my refund. If and when it comes, they credit it to your FC wallet, not your bank. I am NEVER EVER going to shop on FirstCry again.