Pottery Barn TeenReviews 177

While in Ohio staying with my 97 year old mom, I order a lap desk for her which did not work out. When I returned to North Carolina, I returned it to Pottery Barn Teen for a refund. Rather than refund me the money, THEY RE-SENT THE EXACT SAME ITEM TO OHIO! So now, I will need to somehow get back to Ohio from North Carolina to get it while Corona Virus restrictions are still in place. Any other company would have sucked up their mistake and just refunded my money and said don't bother to return the second one.

I ordered two luggage bags for my sons at Pottery Barn teen with the initials JEB and JRB and received two bags with JEB. When I called for a replacement, first they told me they could not fix anything engraved, then they told me I could not return the actual bag for a change and then told me the bag was no longer available. They are complete swindlers. As a customer who bought everything for my kids rooms and had them come to my home to decorate, I would expect better service. I will no longer work with them again and will let all that I know their service is a joke as is the company at this point.

If I could give zero stars I would! I ordered a flannel duvet cover and shams. Received duvet cover but no shams. Shams sent and then I discovered the duvet was percale not flannel. After much promises, delayed shipping, and zero accountability from PBT, I mailed percale duvet cover back and canceled ordered. Then re ordered flannel cover... received percale again. After talking to numerous customer service people and three supervisors, one revealed that they have it in their system that there is a " fabric issue!" So... they are advertising flannel, but shipping out percale duvet covers! They promised a manager would contact me... None did!

I have had two awful experiences with PBteen. The first was last year when i ordered a complete bedroom set of bedding to artwork. The bedding became unavailable after we ordered it, and they would not send the shams. It was a brand new collection and had only been out for a few weeks. Another occurred yesterday and today. I was in love with a vanity and i was going to ask for it for christmas. When i was online to admire it, it said the item was no longer available, and it was a brand new item. This has happened twice now and i absolutely refuse to shop there again.

I should've learned my lesson when I ordered the Hampton Loft Bed, which took months to receive, but I excused that because it was a large piece of furniture.

Unfortunately, I thought I would try again to see if the order experience would be better with smaller items. I ordered a small desk chair, sheets, and a pillow to match on August 3rd 2019 and continued to track the order through August into October. They began authorizing charges-on my card weekly for the both chair and sheets up to 8 different times (thankfully this was not a debit card) I finally gave up and called Customer Service today (November 2nd) to cancel the order.

I called this morning at 8:30 AM and an agent who was clearly working from home and asleep answered. I told her I would like to cancel my order as it has been 3 months and I have not received the items. She then mumbles and it sounds to me she was fumbling with her headset to the point where is was hard to hear. She then states my order was flagged for potential fraud and is on hold. I am shocked by this because this was the first I had heard of it! I then inquired if that was the case why I was not contacted to confirm the order. She then says she will transfer me and after 3-4 mins I can still hear her fumbling with the headset. I then say "hello" several times and that the line begins playing music. I am then transferred to the furniture delivery center and they tell me the customer service line isn't open until 10 AM. It goes without saying I will not shop with Pottery-barn Teen again.

3 months of waiting, several credit card charges and horrible customer service... BUYER BEWARE.

This is probably the worst purchase I've ever made. I bought this as a gift for my daughter, It did not arrive on time, and when it finally did, it came in 3 separate deliveries (on 3 different days). When it didn't arrive on the expected delivery day, I contacted Customer Service - numerous times. It was a complete nightmare (with the exception of a representative named Dorcas). No one knew where the order was, and all but one promised to call me back and NEVER did. JI was guaranteed delivery by a certain date 3 times and it never came, We finally received the sectional last week and it's HORRIBLE. While it seems to be well constructed, It is the most uncomfortable thing I've ever sat on. $400+ for a complete piece of garbage. It feels like a cheap styrofoam stuffed animal, not to mention that it crunches when you sit on it. I took 3 days off of work expecting deliveries that never showed up. I spent hours on the phone with customer service, Now I'm stuck with a $400+ sectional that my dog won't even lay on. The thought of spending more hours on the phone with customer service to try to rectify the situation makes me ill. I should have known when there was nowhere to find a review on it. I put my trust in Pottery Barn, as I have never had a bad experience - until now. Lesson learned.

Ordered two items in November with expected delivery in January, when I checked in January, expected delivery was pushed back to February without my knowledge. I called in February when I didn't receive an email to schedule delivery, they then scheduled my delivery, I got an email the day before expected delivery reminding me of delivery for the next day. When the order did not come that day, I phoned back and the customer service rep said they attempted to call me the week before, and then again the day before, I verified the two phone numbers they had on file for me and when they were correct, I told them there were NO records of the phone calls, they did NOT try to call me even though they had it in their notes they did. They sent me to another person in customer service that said the items were not available and were still back ordered. There was ZERO explanation for why I was scheduled a delivery for an item that wasn't even in stock, ZERO explanation for falsely recorded calls, and ZERO compensation after waiting 3+ months for my items. I canceled the order and am never going to order from them again.

Why is it that I can call Macy's, Home Depot, Pier One, Amazon etc. etc. But every time I call Pottery Barn, PB Teen any and all of these Companies in store and online, I usually don't get my Oder placed. Because the person I'm talking to acts like they cannot understand why or what I'm trying to do! And these are young people in the USA, so there is no language problem just resistance and stuck up attitudes like I have never experienced except maybe at Costco.com. Or maybe some of the rude people at Federal and State agencies. My mind is blown!

This site "sounds" like a broken record. Abysmal customer service, no response or apathetic response. We had ordered a bedroom set for our son on 12/31/18 with the estimated delivery date of 1/4/19 - 1/18/19. The later date came and went with no contact. When we contacted them, they said there was a problem with the order and they had to re-process the order for the bed and dresser. The delivery people came today, supposedly with the bed, but no idea of when the dresser would be here. When they started unpacking the truck, it was one box that was approximately 48" long by 20: wide by 10" deep - how the hell could that be a bed? Turns out, it was the headboard and footboard only. WTH? My wife is about to lose it and has been on the phone with PBTeen customer service for over an hour. She has asked to speak with a customer service manager the entire time and she got transferred no less than 14 times, told our story no less than 8 times and was hung up on or left on hold for over 10 minutes, five times. Keep in mind, they CHARGED OUR CREDIT CARD over a month ago but still haven't delivered what we paid for. Never again. To everyone, STAY AWAY from Pottery Barn!