Katie M.

Ordered two items in November with expected delivery in January, when I checked in January, expected delivery was pushed back to February without my knowledge. I called in February when I didn't receive an email to schedule delivery, they then scheduled my delivery, I got an email the day before expected delivery reminding me of delivery for the next day. When the order did not come that day, I phoned back and the customer service rep said they attempted to call me the week before, and then again the day before, I verified the two phone numbers they had on file for me and when they were correct, I told them there were NO records of the phone calls, they did NOT try to call me even though they had it in their notes they did. They sent me to another person in customer service that said the items were not available and were still back ordered. There was ZERO explanation for why I was scheduled a delivery for an item that wasn't even in stock, ZERO explanation for falsely recorded calls, and ZERO compensation after waiting 3+ months for my items. I canceled the order and am never going to order from them again.