Ordered bean bag 3 wks ago and still waiting. Every time I call customer service they say they will "overnight" it again and again. I have to tell then that "overnight " does not mean 3 wks. No one will tell you whats wrong or if it was lost etc. Ask to speak to supervisor and of cause there is none there at the time and it will take 24-48 hrs before one will call back. No wonder it takes forever for delivery.