PatioSunUmbrellas

I purchased 3 umbrellas for $386.49. Within two months they are completely faded out. Yes they say they will replace them but want another $120.00 to ship them. That crazy! No place in the Warranty does it indicate that you would have to pay shipping and $40.00 for a 7 foot table umbrella. Are you kidding me. Don't buy here.

WARRANTY POLICY
There are many companies out there that sell patio umbrellas, the most common question to ask is which company to choose and why? At PatioSunUmbrellas.com, we are so confident that our product is the best quality that we offer an UNLIMITED lifetime warranty on the product. This may seem strange and abnormal, but we know that our product is so good and durable that we are positive that it will never fail for as long as you have it. PatioSunUmbrellas.com offers this warranty to ensure customers that they are buying the best quality on the market.

How does the warranty work?
Simple. If anything happens to the product we will replace it with a brand new one. This includes defects, soiling, fading, disintegration, stains, tears, and even normal usage. Our product is by far the most resistant to any damage that can occur. Whether its from the sun, the wind, the rain or any possible outcome, we will replace it for FREE.

How to file a warranty claim?
In order to get a brand new umbrella, simply call us at *******656, where one of our agents will guide you through the process. Or you can directly send us an email to *******@patiosunumbrellas.com, with pictures of the condition of your product. From there our experts will stay in contact with you until you get your brand new replacement.

I ordered a patio umbrella from this site after reading good reviews (that the company posted themselves). We decided to spend much more money for the product in hopes of getting a superior product, which is what they advertised. When the product arrived, it was in NO way free-standing, as it showed in all of the pictures on the website. I used their online "customer service" feature and the person on the other end told me if the umbrella did not stand on its own, it was because I put it together incorrectly. After 20+ minutes of back and forth - mainly on my end, because the other person was taking was too much time with his responses, he finally told me to contact sales on Monday. I did just that, and spent more than two weeks of emailing them and waiting days at a time for responses. They immediately offered me a 20% refund if I would keep the product. I think that says they recognize they sell inferior product that is misrepresented. Since we were going to have to purchase weights to use on the base to keep it upright, (even though it is supposed to be free standing) I told them I felt I deserved more than that. They offered me 30% and I finally agreed, assuming they could send me a refund via check. I mentioned that in each and every email I sent - as I used a pre-paid visa card to purchase the product, and the refund could not be credited to that card. After weeks of emailing them, I finally received a response of "the refund has been credited to your account" - when I responded to that email, immediately, their only response was "contact your credit card company". They have since refused to respond to me.

We purchased 150 lbs of weight to attempt to make the umbrella free standing. The base of the umbrella is so poorly constructed, weighting the base simply began to bend. So I know have $150 worth of faulty, misrepresented product, and a refusal to make a refund, even though they offered to do it.

They make horrible product and have even worse "customer service" avoid them at all costs!

Company does not issue replacement for defective umbrella for free, they want an additional 40.00... does not set the is anywhere on website.

Ordered and received umbrella. The color was wrong and the company sent correct color at no charge to me