PartyCity

My tracking number said exception due to wrong or incorrect address when i tracked my package. I went to UPS terminal and was notified that the wrong label was put on my package therefore delivery was delayed and my item came too late. Then i had to track it down by going to the UPS terminal two days in a row. I shouldn't have to pay for shipping if this was the case. Smh

I bought 5 balloons today, according to my receipt at 1:30p.m. It is now 3:21p. M and the balloons have deflated, I called the store and told them about it, the guy said there's nothing he can do. I said I will gladly take the picture to show, he said there's nothing he can do, that was rude and really pissed me off. I don't think I'll be going back to the Royal Palm Beach location. Very disorganized and this was the icing on the cake for me. Terrible.

Just some few words. I went on Party City to choose a custom during Halloween and Judith one of the employees (party planner I think) was so helpful and attentive. Giving ideas on the custom, helping bringing more items and very patient. Excellent employee and very good costumer service. I appreciated your help JUDITH, thank you very much! I dont remember her last name but it was the store on 3501 N Federal Hwy, Pompano Beach, FL. I hope it gets to her!

The North Pointe Parkway Party City store is THE BEST! They went above and beyond to assist me with my husband's balloons, even had an Uber deliver them to me with three separate drivers! I would use them again and again for any party supply need. Thanks again to a wonderful staff!

Worst job ever. I was a co-manager, but all management duties were pawned off on me. I couldn't even create a fun work environment. And fuggetaboutit if the district manager was on - site. Management didn't care about you. I was forced to drive 25 miles in a blizzard (state of emergency) to open the store because the district manager didn't want to pay the employees for the day of

Manager, Alex Rivera, rang me up and suggested I get the balloons delivered. When I came back to fulfill the delivery order, her and another cashier put in my information to have them delivered. When I called to see where the balloons were, associate's response was "I didn't see a delivery in our system". That pissed me off. Then I spoke to Nathan, manager, and he didn't apologize one time, just empathized with me and said "I would be frustrated too." These comments don't help or resolve the issue that Alex suggested to have the balloons delivered, I see the comments on my receipt for it to be delivered (correct info) and then when I call no one knows what's going on or why it's not in the system. These excuses are irrelevant to me when I paid in full for my balloons. Then when I pick then non-delivered balloons today at 830am, no one had the courtesy to put my balloons in a large bag. I guess I have to make sure your associates do their job by ALWAYS following up.

I visited the Columbia, MO store on Friday, Sept,******* to purchase balloons & some other items for my daughter's 21st. While there, I worked with several store associates because I was having a difficult time making a final selection/decision due to the extensive options available. ALL of the sales staff were patient & accommodating. I would highly recommend this store to others and will DEFINITELY visit this store again... Even though they were quite busy with orders for the University of Missouri Parents Weekend, they ALL made me feel like I was only customer in the store. Much thanks! - Maggie H.

I ordered birthday decorations, of course to be delivered before the day of. Nothing is stated on the "shipping" section that you must be there to give a signature. I was not there, went to the post office it's not there either. The birthday party is tomorrow. Thanks, anyone need 30th party decorations? Come on Party City use UPS or Fed Ex. I guess we know why your going out of business. It's the way you run your business. I relied on you for a special reason and you f***** it up. I will never order from you again, NEVER! The only reason I gave 1 star, there wasn't one for 0.

I would. It sucks! I placed and order that was showing me plenty of time for delivery. After I placed the order the date changed to where it would be late for the event. I immediately called and they told me they could not do anything even though nothing had shipped and there was not a tracking number. DO NOT ORDER ONLINE!

I ordered a costume that was a gift. There was no option to add a billing address. My shipping address was automatically copied as my billing address. I tried to call and was never able to speak to an actual person and the email response was sent a week later which stated that one an order was made it couldn't be changed and to be more careful next time. There won't be a next time. They need real people on the phones and they need to allow you to change your order. Oh and actually ask for the billing address!

I was rudely kicked out of the store after trying to buy some supplies for my daughter's birthday shower and an employee to actually look me dead in my face have nowhere and told me to get the $#*! out of their store! I am highly disgusted the day is February 5th 2021 at 8:26 p.m. a young lady at the store in Burleson Texas look me dead in my face and told me to kill myself she's lucky I don't know the number for her manager! I am wearing a tie dye hoodie brown and black and the lady had brown hair and she was walking with a male and disgusted Lee told me to kill myself I really really hope you'll do something about y'all hiring process!

Ok, Party City, here's what I think of your lame balloons, they stink and they suck and they never should be available for customers, including April Franklin so if you order some more balloons, your business is gonna be shut down by the city and you punks oughta be sorry for making balloons! And if I see one more balloon I am so gonna sue this place for a million dollars!

I ordered photo mylar balloons for my son's 16th Birthday and their website wouldn't center the pic. It kept moving it to the side of the balloon. I tried to fix it many times but it wouldn't center. I finally put the order in so that I can speak to someone and make sure the pic would be centered as I'm sure they can see it wasn't once they received the order. I sent an email to their customer service right away but no one responded back. I finally called two days later and they had processed the order as is which was incorrect. It was their system flaw and charged me the full amount and wouldn't fix the order.

It takes 15 min to get through to anyone on the phone. When you do, they are not helpful at all. I would never order from this site again!

I ordered 2 Halloween costumes for my kids for Halloween party. I paid more than $30 shipping to receive 2 - 5 days - this is the transit time they put on their website. After 10days, I did not receive the order and they did not even send me tracking info. I called. You won't believe it! The first person lied to me... She said she would send me the tracking right away but I did not receive any e-mail. I had to call again. The 2nd person told me they shipped order but they cannot give me any tracking info... This is the worst experience I ever had! Worst place ever!

Incompetente and misleading staff. Since we had a party in a city other than Newmarket we wanted to order and pay the balloons locally at the Newmarket store, and have them delivered or picked up locally at a Party City store in the location of the party. A manager of the Newmarket store explained that Party City didn't offer that service but the balloons could be bought on line at the Party City website and thereafter inflated free of charge locally at any Party City store. Turns out that we were provided falls information and mislead. We believed the information received to be true, purchased on line their balloons to discover that when we attended at the Belleville Party City Store, they wanted to charge an extra $ 1.99 to inflate any latex balloon. When we protested requesting to honour the information received in Newmarket, both the Newmarket and Belleville stores declined!

Customer support verified that the dates they promised for delivering my items prior to charging my credit card are incorrect, and the ones given after charging the credit card address more likely correct.

Unfortunately, that means the items they promised by Christmas aren't going to arrive in time.

They refused to refund my money, originally saying the items were already shipped (which would be great, since we have 11 days before Christmas, so they would arrive). After I pointed out it was unlikely they were already shipped since I only place the order a few hours before, she agreed that they weren't shipped, but couldn't refund my money because they don't refund custom orders, even when not created yet, and when they can't meet their promised deadlines.