PartyCity

We're going to come and we really like your work and I just really wait to say if your people and your managers and really with the work

Ordered a Halloween costume that never arrived. When I contacted customer service "Anthony" was rude and unhelpful. Do not recommend!

Offers delivery then says it can't deliver to my address when I live 1 mile from.store. Customer service was a joke

I placed a large order online since they have no store near me, for some reason when I paid with my Apple. Pay it was shipping to a store in another state instead of my home. I tried immediately to contact customer support every way possible. They didn't open until later. Once I talked with them. They said they would put in for a cancellation, would I like them to resubmit my order with the correct address. I said no I would do it since I had something else to add. I didn't get a reply until the next day from another customer service agent via email, only to be told I couldn't cancel it and I would have to return the items to the store to get a refund. I stated yet again that I can't retrieve them or return them to a store since it's not one near me. I was told to track the items and once they were deliveeed they could issue my refund. She said that once they were delivered to a store that they immediately would go into their inventory. What!? Why should I have to do anything I asked. Five minutes after I said ok, whatever. They sent another email saying my item was being prepared to ship. This just made me even madder. It hadn't even been sent yet! So I tracked my package, it arrived today and they stated a return would be issued, it would take about a week. In the meantime the new order I placed has come in, with several broken pieces. I looked into returns and they don't take any broken open items. I will never buy from these people again. I sincerely hope my review helps someone. I didn't think to look them up first as I have ordered from them before. This will be my last time. They are horrible people to deal with and apparently just lie to customers.

Very great store with lots of choices. 10/10 recommend this great store it will not let you down. #partycityforever.

They refused to blow up the helium balloons I bought from them. Or at least my Party city doesn't (Sault Ste Marie)

I was in the Falls Church, VA (5522 Leesburg Pike) store with my mother and two daughters on Saturday, February 6 around 11:00 a.m. to pick up a balloon order and shop for birthday party favors, when I began to experience an urgency to use the restroom that was absolutely an emergency. I found the store restrooms and saw the posted sign that restrooms were not open to the public. The store policy was clear so I left the store to find somewhere to relieve myself. After trying three places near Party City to no avail I went back to the store and attempted once again to use the restroom. When I knocked on the door to the ladies room someone replied that they would be out in a minute. I waited and though I was about to wet myself and was desperate, continued to hold it. The woman in the restroom, who I now know was an employee by the name of Selena, came out and told me I couldn't come in. I begged her to let me in and tried the best I could in the midst of my desperation to explain myself. She adamantly refused me entry and blocked my way in. By this point I was in tears begging and pleading. Selena pushed the door shut behind her, pushed past me, and walked away from me as I was asking to speak to the manager to get permission for my emergency. I told Selena I was about to wet my pants, which I did, in front of other customers, right there next to the restroom of Party City. I was absolutely humiliated and was crying openly. As she turned her back on me she said over her shoulder " go to hell, lady." Selena was very rude and cruel and completely lacked compassion and decency. I honestly believe that any store policy recognizes an exception and if an employee is trained to enforce a policy in this manner, this store has no business serving the public. My experience at your store was absolutely horrifying and I can only hope that no one else has to endure the treatment I received from Selena.