Keith M.

Had a problem in store. Ordered 13 letters for a saying. 2 of the letters deflated making the saying useless to me. Called manager to return and she was fantastic and had me come in. When I was there 2 guys in wrinkled clothing mocked me saying who returns balloons? Continued to tell the manager to tell me they don't return balloons. Come to find out they were her bosses. Thankfully she returned my purchase but then had to deal with these people she called her boss. I went in a few weeks later and found out she was fired! Store was a mess and nobody even offered to help. I will never step foot in a party city again. Judging by these reviews I'm not alone.