PartsGeekReviews 1,321

Parts Geek has lost my business after recommending this product in a call on 6/4, up charging me for an expedite of order processing, not providing any tracking number for 5 days, keeping me on hold for 56 minutes, telling me my order will arrive 6/11 even without a tracking number and then updating my status to OUT OF STOCK without even notifying me (finding out though my own check on order status). Auto parts are ordered for installation on customer's car by appointment. I should have been notified IMMEDIATELY of stock status. I will never do business with them again, and regret placing another order prior to finding out how terrible your service is.

Messaged the Parts Geek web site on there site and asked to cancel a order I just put in, the person told me he would cancel the order and sent my a link to order the correct item. I asked him if he was sure the items I ordered first was canceled, and he said it was, I asked him if I would get a Email for the cancelation. He sent me a link to manage the order. He did not tell me I had to click on manage then another drop down to cancel the order, I thought he did it for me, I received both items and when I tried to return the item, I had to pay postage to send back.
The postage for a 46 inch box at UPS was $345.00 and the order was $192.49, So I called to find out that they said it was my mistake and they will not pay postage.
I think this is a scam to increase there sales. They know that the postage is more than the item!
DON'T SHOP AT PARTS GEEK!

Ordered a muffler from PartsGeek in early May 2025, cost $157. Received a box 2x the size, with almost no padding inside. Box delivered by UPS was partially open at seams, and had a small hole corresponding to some scratches on the muffler. But the muffler had scratches ALL OVER it, and was dented in 2 places an inch deep. Obviously NOT damged in transit, and PartsGeek sent me a seriously damaged part. When I complained, their first reponse was to return it at MY COST. UPS wanted $200, saying the box was too large. PartsGeek did not want to pay this any more than I did, so their 2nd response was to send a return label for FedEx. PartsGeek then refunded my money exactly 1 month later, minus $11. No explanation. Which part of this exactly was my fault? Apparently, when they send a damaged part to a customer and the customer is not satisfied, that customer is being unreasonable, and must be penalised. Told them if they don't refund the $11 penalty fee, I would post this review on a number of complaint websites. They did not respond, so here we are.

I recently ordered 3 major components from this site and all falled within a couple of days. Water pump a distributor and rear wheel brake calipers. Lucky i was close to home when they failed. There cheap on cost terrible on quality parts. YUo do get what you pay for i understand this but these are major components very dangerous when made cheaply.

Terrible company. Gave my vehicle's VIN # for front left and right air suspension. I have a RWD vehicle which the VIN would show that, but they still sent AWD parts. Nightmare on getting a return and they expect you to pay for shipping because they are incompetent. Their business practices are criminal I'm

DISHONEST THIEVES! Ordered rear rotor kits for my 2006 chevy silverado 2500 hd and the make and model were BOLD in the product title and description. Received the parts and they didn't fit. Reached out to customer service and was told I would get an email with a return form. A week later and still never got the return form and when I reached out to customer service again, 4 different reps including a manger gaslit me and told me if I wanted a refund I would have to pay out of pocket to ship it back and be subject to restocking fees because it was my fault for ordering the wrong part?!?! MY husband is an automotive technician... we did not order the wrong parts! The manager then tried to tell me that it was because we needed bigger bore sizes and the part I would need to order was listed on their website as only being compatible with Suburban... yet its my fault for ordering the part that said it would fit my truck?! How does that make any sense! Screw this company! They exploit customers and sell them parts that they KNOW dont match the website description so they can throw their 'policy' in your face that says they dont have to help you if they can convince you that you are the one that screwed it up! Would give 0 stars if I could!

Terrible seller. Ordered proper part box had the right part number on it but, part inside shipping box had the wrong number on it And was the wron g part.I ordered Part#9298M and they sent part #9289M. Can't get any satisfaction on them paying return shipping. As stated in their return policy for their errors. Can't get through on the phone number listed and won't return call on the call back number. As you see in the pics two different part number. This is a shady company. Don't waste your money look elsewhere

I had a really frustrating experience with Parts Geek. I ordered a part, but when I received it, it either wasn't what I expected or wasn't the right fit. When I tried to return it, they told me I had to pay for return shipping, which is completely unfair, especially since this was their mistake.

To make matters worse, I called their customer service, but they either denied my call or didn't bother calling me back. I've tried to resolve this issue, but it feels like they just don't care about their customers.

At this point, I regret ordering from Parts Geek and would not recommend them to anyone. If you're thinking about buying from them, be aware of their poor customer service and tricky return policies.

Sends the wrong part even though the order description was correct, then doesnt pay for the expensive return shipping for THEIR mistake. Extremely poor customer service skills.

Ordered a remanufactured Autolite 2100 carburetor at cost of 325.00 with core charge. Received a new Chinese knock off part that can be bought on Ebay for 79.00! After spending an hour on hold I was told I could return but would have to pay shipping and a restocking fee! DO NOT BUY FROM THIS COMPANY!

I entered my cars information on there site and they provided me with the part that was recommended. When I got the part it was the wrong one. I tried to do a return and they stated that they would not pay for the return since I did it on the site and not with a live person. I told them that there site recommended the wrong part. They told me I had to have entered the wrong information. I did the search again and screen shot what it said. (the wrong part) they still refused to make it right. First and last time I will EVER order for PARTS GEEK.

They put pictures not matching the product announce then they make you pay for shipping it back.scam...do not buy from them folks

I ordered a Mercedes S550 head light assembly. Th part arrived with a large hole on the box and inadequate packaging. I reported this to them immediately. They provided a RMA and a return label. I shipped it back to them and they returned it back saying that the part was damaged and not eligible for refund. I asked them to process the claim through the insurance I purchased. That again is just extra money they collected without actually providing the insurance. In the End I ended up paying 1500 dollars and received 2 months of aggravation and a broken part that I can not use.
This company is dishonest, they will play the delay game with you on returns and not take responsibility for their mistake

BOUGHT A TIMING CHAIN KIT MORE THAN 1000$, PARTS WERE MISSING INSIDE AND THEY DONT WANT TO SEND whats missing you have to send back everything.
TERRIBLE CUSTOMER SERVICE. Never again

I ordered a radiator for my car and it was delivered.
Before it was delivered the car engine blew. Because I said I didn't need it anymore they want me to pay for the return which cost more than the part
If I opened box and damaged it they would pay for return as I would have said reason for return is part damaged.
I'll never deal with them again

Needed two calipers parts came quickly as ordered took three days from MA To IN. Then went to return cores bump bump Bah... jumped through all their hoops. Tracking number shows delivered. Now two weeks later nothing called to inquire they claim they haven't received anything? I have filed complaints with USPS. Guess we'll see? Not worth the 20$ you save on each part. Oh and by the way return core and returns period are on you! Not a fan

Ordered up two catalytic converters & four gaskets, the sole gasket was loose in the box, all were packed in a box which had a lower strength rating lower than the weight of the items inside, with little packing. The process to return was confusing, complicated, and vague explanation of receiving a refund. Contacting "Customer Service" is laughable. Long wait, either on phone or chat! Received three partial refunds, still disputing a $300 difference. Low prices are attractive…BEWARE you get what you pay for! Stay Away From This Retailer! Any proof of purchase/invoice was probably lost in transit…quality UPS delivery. My fault for not accepting delivery…live and learn, from others!

7 days after I ordered a starter they have yet to process my order. Can't cancel and my car is dead. Should be illegal for companies to do business this way. Won't give a reason why. Talk about screwing the public.

Not sure what everyone is upset about. I looked up my own part's on their site. Parts were less than half price for the same part type and number of the one's I found local. I ordered them, they promised them in 7 to 10 days. That's when I received them... Really a nice transaction. Thanks parts geek! Very pleased with your service.