PartsGeek

They are scammers. Ordered 2 hood grills and all the plastic brackets broke during installation. Product came assembled already with no instructions manual. They won't refund or replace
The product, stating that I incorrectly installed it and told me I should have gone to a repair shop, totally underestimating my capabilities. I have done very difficult jobs in my car, including transmission, brakes, etc, so I am very capable. These are scammers. They sell you flawed parts and keep your money. BUYERS BE AWARE!

Working on a '96 Lexus ES300. Ordered two control arm kits and drive axles. Parts came and I got started. 1/2 installed when I realize I'm missing a ball joint. Called the 800 number and swam through their automated menus to finally reach a person. Explained my problem. CS Rep requires that I send the stuff back instead of just sending me the missing part. Stupid people with a stupid policy. Be careful ordering from these guys!

Do not buy at partsgeek.com as the website has wrong information and leads you to buy a part that actually does not fit to you car. In my case, the website led me to buy specific parts that would fit my car make and model, then I bought it but it actually didn't fit and when I contacted PartsGeek customer service, they just didn't care and didn't pay for the shipment back so I can get refunds. I now see that PartsGeek has very low reviews and their customer service is below average.I wish I knew before buying from them. Do not make the same mistake and look for another more reliable parts supplier company.

Ordered parts for a customer and paid for fast shipping. On of the parts was a seal that goes with the other parts. Customer service cared, but when they escalated me to a manager he didn't care a bit. Customer had to rent a car for another week while I ordered somewhere else. I can't trust ordering from parts geek. They seem to just be a broker for other parts houses and have no responsibility for what is shipped. Spare yourself the hardship and order somewhere else.

Part geek must have some lazy people working for them no since of urgency. Place and other over a week ago said part was in stock. So, I expected to be shipped with the 3 day to get a tracking number. I've called the company multiple times but they just say it awaiting shipping. My Lord this was the worst mistake ever I should have paid full price for all the hassle.

I ordered two radiators and a handful of related parts from PG. The first radiator was clearly stated to fit my 1986 Jeep CJ-7 4.2L six cylinder. It would not. Return freight was on me...$61.00. The second radiator, verified by the phone attendant and his manager "Dee Dee" also proved to be incorrect. Yet another return freight fee was my obligation... along with shipping to return the incorrect radiator hose. They did refund charges for the parts however not for shipping either direction, leaving me with more than $180.00 in expenses for the privilege of delaying repairs and dealing with the frustration of their consistent errors. I can accept that sometimes incorrect parts are shipped but I cannot in this day and time accept a company policy that insists upon forcing the customer to pay for their mistakes. Were there a lower rating than 1 star I would offer it here. There are many other and better options.

They can't get their orders right... ordered a passenger and driver side inner fender for my 14 Ram 1500 and they sent the wrong driver side (completely different material) not once, but twice! I was hung up on by every guy I spoke to. The only comforting customer service I received was from two women. I wish I had the names of the guys so I could name drop them but they never would give them to me. They even tried making me pay for the return shipping through the first two people I called. Needless to say, never ordering from this company again and will forever bash them when asked

-they did end up resolving the 3 different issues with return shipping covered (took about 5-6 phone calls to situate the purchases).

Ordered a head gasket set for a 5.3 chevy, head gaskets leaked, valve cover gaskets dont fit, exhaust gasket holes don't line up and intake gaskets were torn right out the pack. No point in requesting a return because I'll be the one paying to do so. I called customer service and asked about the kit and the mush mouth idiot told me they don't carry that kit or any kit like it? Really? Never buying from them again, I don't care if there the only ones with what I need, I'll go without. Hopefully this review and all the others like this will turn away from wasting your time and money.

Partsgeek.com customer service is NON existent. Don't bother wasting your time calling. Maybe if you have 24-48 hours to waste send them an email and wait for a response. Really its ******* get it together you have people trying to buy parts now, not tomorrow or the next day. As i write this one of my 5 boxes shipped is floating around new york somewhere days behind the other packages. PS if your a new customer and want to ship to a different address better call the credit card company and add that address to it or they will cancel your order with no notice and no response to email. The worst company I ever dealt with. BEWARE

Control arm didn't fit sway bar link was to short my car was in the machanics for two weeks an know I'm getting a run down on this return policy when they are at fault for not sending me the right fitments... Waste of time money an effort. Called the customer service number an all I get is attitude ask to speak to a supervisor an I'm still waiting on a supervisors call back. Worst experience ever

BEWARE! Any positive reviews in this list are from employees, not customers. After a two week ordeal on a near thousand dollar order, I was left astonished, insulted and empty handed. After no contact for over a week, I contacted them and received "some of the parts you ordered were not in stock, now they are. Please re checkout". I then requested a supervisor call me and either fill the order or cancel it, I received "your order has been cancelled". I then thanked them for wasting my time and I received "You're very welcome! Thank you for shopping with us! Customer Service". I will be cancelling that card as I expect the number will soon be sold.

Ordered a part for my Honda. Immediately charged my card. Days later, no email confirmation, no part, NOTHING! I need that part to get my car running! Went to their so called Customer Service tab on the website and there is no way to inquire about your order. Says it's down. Probably because they are flooded with people they've ripped off. I wish I had checked their reviews before I sent them my hard earned money! We need a class action lawsuit.

Slow delivery. Wrong part in right labeled bag. Have to wait longer to return and get refund. Your better off going to local auto parts store. After you pay shipping you might save a little but if its the wrong part its not worth the hassle at all. I will never order from PartsGeek ever again.

I ordered a wheel from parts geek and they sent me the wrong one even though the make and model was correct they simply messed up. They then charged me 35.00 dollars to ship the wheel back it has been three weeks now and nothing... not so much as an email. So I tried to put in another support ticket and it told me I had reached the maximum amount of tickets allowed. Lol I will never use them again out 215.00 dollars right now and still now wheel for my car. Hope they read there reviews so this doesn't happen to anyone else.