Bought a Dorman side-view mirror. Installed but bolt stripped. No - I did not over-tighten the nut. The other two bolts are fine, same torque applied to all three. Tried to leave a review of this part at Parts Geek but there is no link to leave a review. Chatted AND called Parts Geek but they said there is not actually a link for reviews so the 3 reviews for the part are fake. Never doing business with Parts Geek again. Not recommended. 66 dollars down the drain. Will probably un-install the mirror and fabricate some sort of repair which will be stronger than the junk Dorman bolt.
They sent mother wrong part with the right sticker on it. A left hood hinge instead of a right hid hinge. It took three days of pictures notes and bull$#*! before I could try to return the part at UPS. The cost of shipping was only a few bucks less
Than what I payed for the part and shipping to start with. In the end it was a good chunk of wasted time and money. I will never use this company again.
The part I ordered came in completely wrong, it didn't match the description or the product photos. The reflection in the mirror was extremely distorted, like a fun house mirror and was so cheaply made that it had large gaps and made whistling noises as I drove. Contacted customer service and they requested the same photo over and over, with a new rep replying to each response. Eventually they told me it was my problem and to deal with it. I've opened a dispute with my credit card company. I've since read other similar reviews and only wish I'd seen them before ordering. I also left a review on the product itself that they never published or simply removed the negative review. Worst company I've done business with in a very long time.
I can understand a 30 day return policy in some cases. But on cores its absolutely foolish. Sat on customer service for 20 minutes for them to just say that's the policy. You're way better off with 1A auto or even ebay. I won't be shopping through them ever again.
I bought a body trim part and didn't need it. I never even opened to box it came in. Now to return it I have to pay 50 dollars to send it back on an 80 dollar part. Any other parts website will give you a return label at their discounted rate but not partsgeek. I will never buy from here again or recommend this website to anyone.
I learned the hard way and now have to take them to small claims court, they take your money and send out defective products. Twice. Then they don't refund you, blaming it on their shipper. Don't buy here
Sold me the wrong part, won't admit fault or send a return label to return the incorrect part. Do yourself a favor and shop with anyone other than Parts Geek. They will not be getting my return business.
I purchased a dual fan shroud setup it was damaged by the shipper parts geek refunded my purchase price but would not refund my shipping cost of $ 16.98 they hired the shipper So that being said I'm out $ 16.98 for doing business with parts geek, but I will not use them ever again it cost $16.98 for this experience
This company sold me parts they don't have, took my money instantly and didn't bother to mention the issue. I contacted them to ask about my refund and that will take 2-4 days. Why would they even take payment before shipping? Who knows, I'll never shop there again
Bought a Cold Air intake for my truck. Box came, parts just thrown in and no installation instructions. Contacted customer service and was told to look them up online. This Veteran will never buy another part from this outfit!
Parts shipped fast - served the purpose. However,, it's been 3 weeks and no sign of my core deposit being returned. No real phone number or email available, horrible customer service - that pretty much sucks
Associated with Freeshipping.com and they are even more arrogant. Any place that starts out listing their rules about how you are to proceed spending your money one needs to avoid. I have learned my lesson!
I ordered a pair of hard to find windshield wipers for my Subaru. They took 5 days to get here, arrived in a plastic bag and inside both factory packets were ripped open, and adapters were missing. Its not worth returning, so into the trash it went. Nasty cut rate outfit - never again. Give this website a wide berth!
Ordered wheel cylinders for my car, the parts that arrived were not even close. Customer service gave robotic replies by email only with a 24 to 48 hour lag between question and response. Would not order from them again. No resolution from company
Doesn't deserve half a star. Should have done my hw before ordering. Sad people benefit from scams. Sent broken parts, "customer service " hangs up on you after they don't answer for 20 mins. What a joke. Glad the part needed was fairly cheap so I will just eat the cost this time but will do my best to tell everyone how horrible this "business" is. Thanks for nothing.
I ordered a power steering rack for my Ford 2009 F-150. The price was great but it did not last. I have been trying to contact customer service all morning. I was disconnected once. Don't waste your time, energy or money. Look at their reviews and it will tell you everything.
Ordered a pair or rear shock absorbers for my truck. They sent me some random replacement shocks that were not even close to the correct part number. Just a few days after their idiotic 30 day return policy they refused to accept a return. I will never use these idiots again, documented proof of incompetent shipping... somehow its my fault... total losers selling Chinese crap.
Do not order anything with a core return, they will not refund your money. I returned exactly as their directions stated, and it cost about $12. To ship back. Package tracking showed they received. What a rip off. Won't be ordering from them again.
Terrible customer service! Although shipped quickly, $450 worth of high quality OEM fuel injectors were tossed in a bag with almost no protection. No one at company much gives a damn when I tried to point out the problem. Customer service states they have no control of warehouse or packaging! But I can return them at my own expense and might get a refund in a few weeks. Take your money elsewhere. Shop where the business cares about their customers.
Sent the wrong part, muffler for 08 Mazda 6. Hurricane, and insurance delays on auto body repair, rear end hit left rear muffler had to be replaced. Would not take part back because of 30 day return policy. About 45 days. What business would not make an exception in these circumstances? One that has No Business sense or customer friendliness. Obviously short sighted and Not Recommended
Overview
PartsGeek has a rating of 1.1 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members