PartsGeek

I ordered brakes and rotors for all 4 of my tires through PartsGeek and was promised 3-day delivery at checkout. After 4 days, only 2 rotors had arrived. I contacted them regarding my missing parts via online ticket submission (because they do not have a customer service phone line) and it took them 2 days to reply to each message. They assumed that FedEx had tampered with the box instead of acknowledging their own shipping mistake. The rest of my parts finally arrived almost 3 weeks after my original order. In the meantime, I failed my NY state inspection (because of bad brake pads) and received a ticket 2 days later for no inspection sticker. The only redeeming factor is that the parts seem to be of good quality so far. I would only order through this site when you're in no rush and don't mind dealing with lousy customer support.

Ordered Bosch brand wiper blades from my 2007 Subaru from Parts Geek this past weekend. I picked overnight shipping and received them today. Not all is bad as everyone says, it might just be bad luck for them, but I am happy.

My first mistake: Not reading these reviews. My second mistake: Not checking locally for my part. Third mistake: Ordering a heavy part from Parts Geek LLC. Master cylinder for my 1970 C-10 cost about $60, with shipping. Sending it back (when I discovered I really needed a new brake booster) was $21. A local retailer might have charged a few dollars more for this part, but at least I would have recovered all or most of my money if I needed to walk it back to the parts counter. Try a local source first, then go online. And read customer reviews on an independent site first, before buying. Don't rely on the business site's reviews.

I guess we live and learn (or at least we're supposed to). This company tends to market poor, low quality products and they take much to long to ship the items. To be very honest, it's probably best to purchase better quality items locally instead of falling for the "bargain" deals (most products are nothing more than Chinese import substitution parts, many are faulty and will ultimately cause you nothing but added stress). Really think about it... You get what you pay for!

I received an exhaust manifold for my 86 toyota 4x4. The product arrived fast but with completely unusable gaskets. When I contacted the company to report the damage, I was told was that I could return the product at my own shipping expense. These clowns do not back there products, nor do they know what customer service is. Do yourself a favor and go to your local auto parts store, it maybe a few extra bucks more but you can inspect it yourself.

The worst customer service and policies of any company I have ever bought a product from. The state on the web sites terms and conditions that if the site has errors on it, they are not liable! 30 day return policy or your funds. No one ever answers the 1-800 number listed on the site. You will receive Auto responses about your Ticket after normal Business hours when they claim to not be open. True, they have the cheapest prices around, but when one thing goes wrong, expect a long wait, and a sad resolution.

I order a set of rims for my truck.One rim was incorrect.Started process to return.They want pictures of rim,box label and what was wrong.Then they wanted vin number.It went on and on and on! I finally call and was able to get return label.Now it looks like it can take weeks to get my money back! I would buy somewhere else even if it cost more!Buyers beware!

Not a human available to do anything but take your money. Core return will cost you half in return shipping. Enough must follow rules for returning cores they could literally make any excuse to deny payment.
Have a question that "help" doesn't address?
"Well too damn bad."
'We will never chat or talk to you in person... ever!"
Just buy your part local because it will end up costing you the same in the end.
Never, ever, NEVER again.

I waited for two weeks for shipment, then they finally just credited my account and never shipped anything after I complained. I tried to order something else from them and now they are acting like jilted high school girls and won't do business with me. They get a big F-, bunch of clowns.

I should have read company reviews before ordering a blower for my truck. They sent the wrong brand that was clearly a used return from a ford dealer as the shipping label on the inside box shows it was not from the manufacturer. It was also cracked. Customer service is in India. Although I couldn't understand them well, they seemed to keep repeating the same script about "company policy" with no regards to anything I was saying.

0 stars all around! First they didn't get my email correct. Which means they didn't send me any confirmation details. Called to fix it ( which took endless hoops / hours of there system). Just for them to tell me my shipment is on hold and I need to respond to an email. 1. How is my shipment on hold when I HAVE ALREADY PAID YOU?
2. I made sure they typed in my email and still haven't got an email from them it's been 3 days!
Believe the all the reviews they are *******% accurate don't be like me! Don't even waste your time on here! Please can we start a petition to shut these guys down so nobody has to go through what we are.