PartsGeekReviews 1,328

DO NOT DO BUSINESS WITH THIS COMPANY!
THEY WILL JERK YOU AROUND AND LIE TO YOU. DON'T TRUST ANYTHING THEY SAY!

Ordered parts( hood,grill)
The freight company stated to make an attempt to deliver them( never happend!)
They sent it back.
We lost 200+dollars on shipping and waiting 14 days for our money.
DO NOT USE THEM EVER!
THERE ARE REALLY REPUTABLE COMPONIES ONLINE.

Really! Bad service from two different people all they can do is read from a piece a paper no help will never order of them again I will take my chances with a 3rd party order on Amazon then to deal with them all they do is lie

I bought muffler from partsgeek 5 times. Three time of the 5 was from the website and always after 2 days for the three times of purchasing I receive cancellation notice due to part out of stuck. I also purchased the same part from partsgeek on Ebay. After a week my item was delivered but unfortunately the part was delivered elsewhere then for the fifth time i purchased from partsgeek the same item on Amazon and after a week my shipping status was item delivered and as usual my item was delivered elsewhere and for both times ebay and Amazon the track number that was provided to me from partsgeek was wrong and after i called the shipment carrier they confirmed that the tracking number i gave it to them which i got from partgeek was wrong address not my address and that happened from partgeek on Ebay and Amazon so finally here is what i think about partgeek.it is a fraud company and even if its real then the people who works in partsgeek don`t know how to list item and have no clue if its out of stuck before they list it and they also don`t know either how to ship items to right shipping address to the right buyer so i would say stay away of this company for 5 times they failed to send me muffler.

I recently placed an order for some Autoparts threw the company i work for and for whatever reason they flagged it for fraud and refused to sell to me because i am an employee and do not have any bills in my name or anything meeting their requirements. I asked multiple times to have a supervisor contact me over the matter and the rep i was dealing with completely ignored my requests... THIS SITE IS A JOKE DO NOT SHOP HERE. They are a total waste of time!

Read their fine print BEFORE ordering. NEVER TRUST THEM!
They send you wrong parts purposely and don't honor their product promises. You'll get the wrong parts for your car then they argue that they won't except returns and scam you. It's the W I S H.com of ordering car parts. RUN! Huge Scam Company!

This is my last trip to parts geek. Twice now I've gotten defective parts on two different occasions. Parts geek will not even respond. They show only good reviews on their site like they have a good rating when in actually they are horrible.

I ordered a taillight for an Audi A6. I received a the incorrect one, and returned it and bought the correct one from Parts Geek. After 2 weeks I have not received the $224 refund. When I call, no answer. On hold over 30min. Call back the next day, same thing. Finally someone answered but very difficult to understand. I was told that the item was not received. Sent by USPS and confirmed...

I purchased 4 items from them. One was completely wrong. One was the cheaper version of what I actually purchased! I had to return a part which I am still waiting for credit on. After reading reviews about DIY solutions headlights I purchased a set for $421. They had a cheaper version from DEPO at $190 each or $380 for both. I was sent the cheapest version but paid $40 more for the better option. I told them I would keep them but wanted them to credit me the $40. They said I would have to return them and purchase again! I told them they would just send the same ones back to me. I was told that it all depends on what warehouse was sending them out. So if you buy a $300 part you may receive the $100 part instead! Crazy! My advice to anyone buying from them is DON'T! If you do buy from them get the lowest price item you are looking for because that's all you'll get! The customer service does not exist! Everything they screw up becomes your problem to fix! Your time and your expense! Horrible.

Parts Geek! Even though they say they have your part and it'll ship right away,you'll get an email after you pay saying it's back ordered.wont refund money could be 6 months before you see a part.i went through this 6weeks every day to finally get paypal to get it I fought with both everyday,3 months later I got the part delivered sent back,I thought about screwing them like they did me.buy just want done with them, terrible company.more people I tell the more I find went through it also.

Sent damaged part. Sent proof via photo it was done at the source when putting it in the shoipping container as the shipping container was in perfect condition. Would not send out new part ASAP since I needed it for appointment with bodyshop. Only option was to wait on their 3 to 5 day refund process or order ASAP to have sent. Total lack of customer focus/service.

Sells parts that do not fit even though their website states that they do. Customer service is a joke. On hold for over an hour to be told they will not accept my return.

On Sept. 19th I ordered parts for my 2005 siverado 2500HD. All the parts are right except, I ordered a shock kit for the truck. The rear ones fit but the front ones are to short and to small of diameter I tried to get a return number but they said I couldn't get a partial refund on the kit but had to send the whole kit back. I've got the rear shocks on so now are considered used and can't be returned.
I tried to get just the new front ones refunded but not without all 4. Their online catalog shows that you can order them separately but I was told as long as it was a kit it couldn't be a partial refund!
Stupid! I now have a couple shocks that are new JUNK!

I thought I was ordering a starter for a 2017 Kia Optima...not! #1 the specifications that was on the website was misleading, even the photo listed on website was totally different than what I received. #2 called customer service and was on hold for hours at a time and never once could get anyone to answer to even resolve this issue that was 100% their fault #3 returned product paying $20 to ship it back. #4 the refund was $10 short of total bc they didnt include their shipping price I had to pay to even receive the product! #5 I couldn't even find an email to contact customer support all there was an option for was to chat with a automated person online that just directed me 2 their help page every time! Poor poor service!

I bought some parts from them. It was an entire kit for about $490 front pads and rotors. Turns out one of my front rotors was warped. I called them trying to get a replacement and they specifically told me I needed to buy the whole kit again and then return the parts that were defective with the whole kit. So I did just that.
When I went to return the parts I got the run around for going on three weeks now. Nobody wanted to talk to me after multiple emails, phone calls, and chatting through there online messaging service.

I'm not sure how the part I ordered was, because I never opened the box.
$9.97 Shipping to me $57.75 to Return. That's despicable!

Awful customer service made the return policy was to difficult and I had to pay and order a whole new part because the less people are untrustworthy and scammers.

Ordered up two catalytic converters & four gaskets, the sole gasket was loose in the box, all were packed in a box which had a lower strength rating lower than the weight of the items inside, with little packing. The process to return was confusing, complicated, and vague explanation of receiving a refund. Contacting "Customer Service" is laughable. Long wait, either on phone or chat! Received three partial refunds, still disputing a $300 difference. Low prices are attractive…BEWARE you get what you pay for! Stay Away From This Retailer! Any proof of purchase/invoice was probably lost in transit…quality UPS delivery. My fault for not accepting delivery…live and learn, from others!

I ordered a radiator fan. I took the van apart and tried to install the fan. It wouldn't fit and the electrical connector was different. It was exactly the same fan except for two extra plastic supports on the shroud and the different electrical connector. I called their customer service and they tried to blame it on me when I ordered the part. I put everything asked, Make, model, year, etc... Customer support said I should have ordered the twin pin connector which I did. They would not accept a return because I modified the part. I cut the plastic fins off, transferred the electrical connector and it works. Don't order from these guys. Car Parts.com is much better, they were out of stock.