PartsGeek

I ordered a fuel pump for my specific car. The car requires 50-60 psi. I paid a mechanic for profession installation. Once installed the car wouldn't run properly. He checked the fuel pressure at the pump and it only put out 15 psi. Junk.

BEWARE of this company
First off, I ordered wheel well liners for my truck, they lost the package in shipping. Then when I finally got my part, it's the wrong ones. So I called customer service and got hung up on three times. So I then placed a support ticket to return my part. They did send me an RMA to return the part, but they stated they do not pay for the label to send it back, so you have to pay out of your pocket to return something that they screwed up on. It was going to cost me $225 to ship it back when the part was $90. So now I'm stuck with a part that is wrong and out $90

Ordered a kit that included filter cup, o-ring and filter. Got jus the filter cup and o-ring, no filter. Double checked the their website for the item I ordered. Sure enough, it said it "featured: filter cup, o-ring and filter. Called their customer service and the lady who answered was short with me. I asked them to just send me the missing filter. She seriously stated: "It is our policy NOT to send you the missing part." She wanted me to send the item back and reorder it. Ha. She submitted a support ticket for me. I got an email with an RMA instructing me to send the item back and to insure it and get tracking because they are NOT responsible for return shipping, damaged or lost items.

How does a company exist when they make a mistake and you have to spend your money to try and get back the money you spent already on their mistake.

I will not purchase from here again and I encourage you to get your parts elsewhere..

I would give them zero stars if possible. I ordered a pair of headlights from them and they canceled one of the headlights and shipped the other headlight without giving me the option to cancel my order. Now they refuse to pay for return shipping on the headlight they sent. Now I won't have a matched set of headlights for my car. Stay away from this crooked company and maybe the pandemic will take them out with any luck.

After receiving my part i needed to return same. They sent the return label and I sent it back but never received a refund. Phone contact was not helpful, person did not speak English and couldn't or wouldn't help. No response on emails. They now have the part back and my money with no contact from them.

I ordered a catalytic convert for my car. It was shipped to me unboxed or wrapped. Did not fit my car. When I returned the item they denied my refund saying it was installed or not same condition when it was shipped. It wasn't in same condition because they shipped it without it being in a box or wrapped safely. Then they refused to send me back the catalytic converter. I will never shop with this company again.

I have received wrong item by their mistake. I have ordered shock absorbers and received some pressure switch about a week ago. I'm located in NJ on the papers on packege everething is correct, but there was a shipping slip inside the package and it says that this part supposed to be shipped to NC. And of course wrong part. As for now I send wrong part to partsgeek, as thay asked to, but partsgeek refusing to send me correct items or give any refund. Instead of refund I received email that says that I may receive refund only when they receive wrong item and check its quality and it will take 10 to 14 days. Come on it's ridiculous. I need my parts yesterday. Don't recommend to order anything from these guys

I had a 1999 Mercury Grand Marquis, I ordered a new Radiator for it. The part came faster than I expected, and had a mechanic installed it. Fit good, and good price. I will order again from this company.

They claim to have the items in stock. If so they should ship out the day after placing the order. They charge your account as soon as the order is placed.
It takes over a week for items to ship. Customer service is a joke!

I ordered a taillight for an Audi A6. I received a the incorrect one, and returned it and bought the correct one from Parts Geek. After 2 weeks I have not received the $224 refund. When I call, no answer. On hold over 30min. Call back the next day, same thing. Finally someone answered but very difficult to understand. I was told that the item was not received. Sent by USPS and confirmed...

I ordered 8 parts from Partsgeek. It was a $280. Order. Half of the parts were incorrect for my SUV. Not even close. So I got an RMA and shipped the four wrong parts back to them and paid for the shipping out of my own pocket of course. I got credit for 2 of the parts sent back but not the other 2. So don't get sucked in by what seems to be low pricing. You will spend/lose more money, more time, more frustration trying deal with these people. Never again.

I had ordered rotors and pads in January 2021 but got covid real bad and couldn't put them on till December 2023. They sent the wrong pads. I had to run and buy pads at advanced auto, asked if they could do anything for me and they said NO. Sorry I almost died, they don't have any compassion.

I got onto rock auto website, and somehow it linked me to parts geek.com. I don't know how it happened but it doesn't sound legit to me. I ordered a tail light for my Kia Sedona and they sent me some gigantic thing for a truck. And when I called customer service, they couldn't do anything but send me an email that will ask me to send a picture to make sure that I got the wrong light. They sent me the wrong one and they want me to prove it. Bad business practices poor customer service located in Taiwan run to the Hills don't order ever from this company. The pictures below will show my small little light, and that they are gigantic monstrosity that they sent me.

It took 1 week to deliver within the US. (I typically get anything in 3 days)

The box was beat up and had labels removed, obviously it was sold to someone else before. I bought something "new."

The part in the box was not the right part, but the box was labeled as the part I needed.

I found that out after I completely tore the car apart.

Then, I tried to get customer service. I wrote the email that they had written to me, but it stated that they did not receive emails.

I went to their website and got a phone number, but it said that I had to use their ticketing system.

The ticketing system is down.