PartsGeek

I ordered a Ball Joint for my Chevy Trailblazer. It was being sold on PartsGeek.com for under $20 which is really awesome. I also ordered a 3-year warranty plan for a cheap price and I can't wait to get my part! I wish I could have got more than Ground Shipping for my part, but that is okay. Thanks, anyway.

I went here before buying from parts geek and wasn't super excited about buying from them but the part I wanted was only $20 whereas on other sites it was $80 or higher. Everything went along just fine. I got the part I needed and it fit perfectly. I don't know anything about the return process however and that's where I saw the problems for others.

Ordered two Raybestos loaded calipers for my 2013 Tundra. Returned the cores as directed with the RMA number on the box, on the UPS label and on a note inside he box. One core went to Arkansas and the other to New York. Arkansas facility received and credited my core return within days. Still waiting for New York facility to credit core. It was received and signed for by their employee but is still listed as "Return Not Received" Emailed customer service and got response that just outlined their return policy and that they considered the case to be closed. If this is how they conduct business and won't help you with an issue, I'll shop elsewhere. Still out $65 for the core and the cost of shipping back to them.

I made a purchase. I didn't fit. I returned said purchase after having to spend 20 dollars to ship it back. The person that answered the phone, was biggest prick ever. I was just calling to make sure they received the part. He said he couldn"t look my account up. That it says 7 to 14 days for reason and use my patience. And he could feel me getting mad over the phone. I legit thought I was being pranked. I will never order anything from them. They also have several stores on eBay. I will not be purchasing from them either. I will also give negative reviews to anyone company affiliated with their address.

They shipped the wrong item. Return process is a nightmare. Cannot get the correct part until the wrong item is returned their customer service is reprehensible. Spend the extra nickel and buy your parts someplace else.

Ordered parts on 12/31. Today is 1/7 and they still have not shipped. I contacted them to ask that they cancel the order as they have not shipped the parts. They stated that the process was too far along and they would (at some unknown time) ship the parts and that I would return them. What a joke...

I received a damaged radiator that obviously was damamaged in transit. Other with dealing with lack of live phone support and communicating only thru emails, I have nothing bad to say. My credit card was refunded the entire amount in a matter of days. I have ordered several other parts from them for both of my vehicles with no other problems. I do not work for them in any fashion nor do I have any other connection outside of being a consumer.

We ordered struts for a Chevy Impala. We called because it was a model with a special wheel size of 18 in. The manager on the phone guarantee that it would fit our car. When they arrived we had a Certified mechanic install the struts. It almost ruined our tire because it did not fit! When we tried to return the parts they wouldn't let us even though it was their mistake. If you talk to them these specific struts are still advertised as fitting 18 in! They wouldn't let us talk to a manager or anybody that could help us. They were rude and we will never use them again!

Send me the wrong part, request refund. They only refund the part, lost $28.85 in shipping, not counting the mechanic. Write to them, now they aid I order the wrong part use the wrong engine type. The web page NEVER ASK for engine type. DO not purchase from them, return policy not god. You end loosing money in ALL RETURN.

I chatted with one of their customer service reps to see if a part would fit my daughters car they said absolutely. When I got the part and took it to mechanic he said it would not fit. I called part geeks to get full refund they said that was not policy. But she would pay for return shipping. I asked to speak to manager got Gus he said that his chat did not show that part. I asked him to send a copy of the chat. He only sent one line said that is all he could send us. Could not send the full chat. I know I asked for the part number that was on their website. Gus said the number listed in the chat was not one of their parts. I told him that was not the part I inquired about. He still would not pay for shipping return. Will not order from part geeks again

Parts Geek was not what I expected; I ordered parts for my Subaru and received two tracking numbers, both to be delivered the same day. The day came, and only one package was delivered; I contacted customer service to find out that the other tracking number had been canceled. Without asking me if I needed the part, the customer service representative re-ordered the part and sent me another tracking number, with waiting time of one week, I contacted them the same day to cancel the order and they told me it was too late, that I should refuse the delivery. FedEx delivery guy delivered the package anyways, and now Parts Geek would not cover the shipping cost to return the part. I will never order from this website again—an unfortunate way of doing business.

DO NOT buy here! Had to call credit card company and put a claim in for merchant dispute. Items missing from package. They claim that items lost in transit are not their responsibility. They did not get lost, they were never put in the box and the weight on the shipping label proves they were never put in the box. Terrible customer service.

I ordered my parts through Santiago Muriel. I received a part that does not fit my car. I found out about this from a mechanic who had already installed brake pads for me, but the brake Rotors did not fit
I cant remove the brake pads now to send them back, I will have additional costs at the mechanic. It's not my fault the agent sent me the wrong parts. The agent asked me for the VIN number. I provided the VIN number and received the wrong parts anyway. Supervisor Valentina Zornosa was not helpful at all. Stay away from the company.

I ordered a flywheel and clutch kit. You would think a kit would come with hardware. It did not and they would not help me even with pointing me in the right direction. A kit implies you have everything in the kit to do repair/project. I will never do business with theses jokers again