PartsGeekReviews 1,328

My 2009 Saturn had some issues with the rotors and decided to upgrade them to a full set from parts geek. Way back when I used parts geek for my Silverado with no issues. Compared to before they seem to have gone wholesale and their actual address on the site isn't fully shown and call center customer service is overseas and unhelpful. Ordered a rotor and brake pad front end set for my Saturn for 73$ Shipped which was a great deal. Only to my frustration it arrived a week later box damaged and opened, packaging missing or sparse and the rotors were both different sizes and brake pads had a junior mint candy glued to my open brake pad box which all led back to parts geek shipping department. It came from Georgia instead of their headquarters making me believe they outsourced distributions to send projects out. Called them turns out it's an overseas customer service line compared to years ago and the person spoke no English I and said I need to replace the 1 they sent wrong and why everything looked used. They rudely said we can't return anything unless you return everything and then wait 3-5 buisness days for a refund processed then re order, and by then it would be 2 weeks out. My Saturn was on the block and couldn't move without the new rotors. They sent one correctly, so I used it so I could use my car, then I boxed the one they sent wrong along with the candy covered nasty brake pad box and sent it back with a note saying I was nice before but not anyone and demand a refund. If I don't get my refund because parts geek horribly screwed up they will be hearing from a bank financial institution demanding my refund. Don't use parts geek at all save up shop local.

Bought a strut kit and was sent the incorrect rear struts. After being on hold for about 20 minutes. I finally spoke to Gustavo the supervisor. Who told me I ordered the wrong kit and I would have to return the whole kit for a refund, when all I wanted was the correct rear struts. I was told that they are just middle men. The guy gave me the worst attitude and was talking over me. How do you have someone as a customer support supervisor that isn't willing to help the customer. I was also told to buy a whole other kit and then return the incorrect ones. What sense does that make? Why not just send me the correct rear struts and have me return the wrong rear struts?

Ordered tailgate latch said it would have both left and right
Order showed up it has one latch
Tried put in my email and order number says unable to find my order
Will not be ordering from here any more

Although I had issues with my order I was able to return my part and get a timely refund. My advice, be very specific know what your ordering, check the vin and year twice. And review the part (if you can get a picture to review) to avoid any wrong orders.

I built an order of a dozen parts on the PartsGeek website and when I went to check out I saw there was a $41 shipping charge added. PartsGeek has ads all over the internet indicating "Fast and Free Shipping" but when I called to ask about it, the rep said they have warehouses all over the country and "some of them offer free shipping". Evidently none of the parts I ordered came from one of these warehouses. $41 shipping on an order total of $120 (plus sales tax) for a dozen small parts is a little hard to swallow, particularly when they blast fast and free shipping all over the web. I call that false advertising.

I used them and they did not deliver my part and are insisting it was delivered which it wasn't! The mailman confirmed it was not delivered yet they are insisting it was based on location data supposedly provided on a priority mail package which is impossible because it was not delivered to my address or any of my neighbors! Parts geek is a scam and will not deliver your product or cancel and refund your money for the order!

Do not order anything with a core return, they will not refund your money. I returned exactly as their directions stated, and it cost about $12. To ship back. Package tracking showed they received. What a rip off. Won't be ordering from them again.

Never delivered my brakes and after three weeks of waiting, I finally called and they told me that the only way I could get my money back was for me to call FedEx and tell them I wanted to refuse delivery. Angrily I did so, which I believe is their job not mine, and FedEx told me to tell them that the package was lost. When I informed them of this on my second call, I was told they would have to investigate and that it would take 3 to 5 business days. Once the investigation was over then they said it would take an additional 10 days to try to locate the package and that if I needed the product sooner then I would have to pay for it again. Having never gotten the first package I'm not interested in paying for it again and likely having the same experience. So I ordered it from somewhere else and got it in two days.

$#*!, was not able to return a part I did not need. Very hard to understand return instructions. Terrible, choose something else.

They order the wrong part for my car and i told them not to ship it and they ship it anyways. Delaying my refund on purpose. Terrible customer service. Very awful

I ordered an intake manifold gasket set and a full set of valve lifters for my 8.1 liter Vortec motor at the same time. I received the intake gaskets in 3 days but it took 8 days to get the lifters. When they arrived they were all just thrown in a box with nothing separating them and keeping them from bouncing around on each other and there were only 11 of them instead of 16. When I talked to customer service they said I would have to mail the lifters back, they would then issue a refund and I could re-order another set. This process, they say, could take 10 or more days. This is totally unacceptable but they say they have no option to overnight me either the rest of the lifters or a complete new set! First and last time I will be ordering from them. Only reason I did not give them a 1 star is because they handled the intake gasket kit very well.

I ordered rotors for my ford truck with breaks I got the brakes rotors never came this is the second time for this BS never again

If i could give them 0 stars i would. I ordered over the phone and wasn't receiving the order number to my email that i was told would come. I called back and couldn't get a hold of any reps so i requested a call back to my cell, received a order number that DID NOT WORK and waited 7 days for a part that was canceled 20 mins after i placed my order because "i requested to receive a call back" Called customer service and was told its nothing they could do. I will never order here again.

Actually, after reading all these bad reviews I still went through and ordered a blower motor for my subaru. Came fast, was the correct part, was in working order. Nothing but a good experience.

Stay far away from this garbage.

There is a reason people shop on Amazon, because trash like this can't compete!

These people are imbeciles, worst customer service period. They will do nothing to try and fix your issue!

These morons had my order to be delivered by Friday the 11th. I ordered a Brake Kit, all rotors, and pads. Take a Wild Guess what was packed in the box? 3 Rotors and Pads, You can't make this up. How STUPID are you!

So now the job I NEED desperately and had scheduled for the weekend Cannot be done, because i'm not to get the other Rotor Until Monday.

Know how some Co's will work to make it right and fix their Stupidity? NOT THIS ONE!

They're not willing to ship the one rotor overnight; they rather have a customer who will S*** on them forever.

I purchased Unity Struts from Parts Geek. Order arrived in 1 day, parts fit perfect! Will order from them again.

The company does not have a replacement policy. I recieved a part that does not work. The only option I have is to return it and buy a new one in which I have to pay shipping for again. Its not my fault the part doesn't work. Why should I pay shipping twice?

Bought fuel filter housing and filter. They sent me the housing in the wrong box and no filter. They did not want to acknowledge their mistake and they never sent the missing part or a refund. Scam company.

This company won't allow p. O. box numbers, but yet they chose to ship USPS to a town that only has p. O. boxes. Now the pkg is lost and they are expecting the customer and the post office to find it. This has been going on for 3weeks and they just keep giving me the run around. They won't even be a stand up business and refund me my $90. Pretty petty

Is a company that literally steals from customers. Why if the part does not serve the vehicle you have to keep it and your money is lost. I do not recommend this company at all