Benjamin H.

My 2009 Saturn had some issues with the rotors and decided to upgrade them to a full set from parts geek. Way back when I used parts geek for my Silverado with no issues. Compared to before they seem to have gone wholesale and their actual address on the site isn't fully shown and call center customer service is overseas and unhelpful. Ordered a rotor and brake pad front end set for my Saturn for 73$ Shipped which was a great deal. Only to my frustration it arrived a week later box damaged and opened, packaging missing or sparse and the rotors were both different sizes and brake pads had a junior mint candy glued to my open brake pad box which all led back to parts geek shipping department. It came from Georgia instead of their headquarters making me believe they outsourced distributions to send projects out. Called them turns out it's an overseas customer service line compared to years ago and the person spoke no English I and said I need to replace the 1 they sent wrong and why everything looked used. They rudely said we can't return anything unless you return everything and then wait 3-5 buisness days for a refund processed then re order, and by then it would be 2 weeks out. My Saturn was on the block and couldn't move without the new rotors. They sent one correctly, so I used it so I could use my car, then I boxed the one they sent wrong along with the candy covered nasty brake pad box and sent it back with a note saying I was nice before but not anyone and demand a refund. If I don't get my refund because parts geek horribly screwed up they will be hearing from a bank financial institution demanding my refund. Don't use parts geek at all save up shop local.