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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Florida
1 review
0 helpful votes
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Excellent site
July 21, 2020

I bought a part for my microwave, and received it the correct part order and on perfect time. I highly recommend this store.

Date of experience: July 21, 2020
Missouri
1 review
0 helpful votes
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Poor response time
July 21, 2020

Paid extra for expedited shipping which made no difference since they didn't even ship my "in stock" part for more than 2 weeks after the order was placed and my credit card was immediately charged. Tried calling the company to discuss and the automated line gave me the option to press 0 to speak to someone live - only to hear the recorded message that option 0 was not recognized. The only reason I didn't rate a 1 star is that I did eventually get my part 3 weeks after ordering and the price for the part was much less than other sites.

Date of experience: July 21, 2020
California
1 review
0 helpful votes
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The parts were a perfect match to the side supports for the large central tray whose lid support tab had broken. They installed easily, fit perfectly, look and function great.

Date of experience: July 20, 2020
New York
2 reviews
0 helpful votes
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Fast Service
July 20, 2020

We only needed a very small part for our drier, but it was crucial since I couldn't move the existing broken part that determines the type of heat setting to select. Very impressed with PartSelect fast service!

Date of experience: July 20, 2020
Georgia
1 review
0 helpful votes
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Fast
July 20, 2020

Part select was fast and unbelievably fast. This dryer door handle was for a dryer I know is more than 30 years old yet they hadtharton hand. I will use Part Selectfor all of my appliance needs.

Date of experience: July 19, 2020
Michigan
1 review
0 helpful votes
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Awesome parts
July 19, 2020

I have purchased this item more than once over the years and I can say I am very happy. This is the plastic piece that goes on the front of your freezer baskets. Because they are in that cold environment they tend to chip easily. Although the item is a little pricy, it work perfectly and comes in quickly. I don't like broken things, so that makes me happy.

Date of experience: July 19, 2020
Texas
2 reviews
0 helpful votes
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Kenmore Dryer Belt
July 19, 2020

Our Kenmore dryer is approximately 15 years old. Didn't know how hard it would be to find a drum belt, but PartSelect had them in stock and shipped almost immediately. Completely satisfied with their service.

Date of experience: July 18, 2020
Kansas
1 review
2 helpful votes
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Very Disappointed
July 18, 2020

Did not receive the part ordered. Can't talk to anyone. Sent e-mail to customer service. When they finally replied asked me for model number, serial no. Of my stovetop. Also asked for the part number of the wrong part from package. Sent that information twice and still no word. Needed to replace a plastic knob that broke. Pretty expensive and very high shipping costs. Picture attached is the package received instead of burner knob.

Date of experience: July 18, 2020
Texas
1 review
0 helpful votes
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Perfect help
July 18, 2020

I watched video to diagnose needing a water inlet valve to repair my washing machine. Very patient with me to order the right part. Arrived earlier than expected. Highly recommend this company.

Date of experience: July 17, 2020
Texas
1 review
0 helpful votes
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Was pleased to finally be able to find a replacement for the cracked and broken "skirt"/filter cover for my LG refrigerator. My husband was able to install it himself without the cost of calling out a repair person.

Date of experience: July 16, 2020
Pennsylvania
1 review
0 helpful votes
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Shelf
July 17, 2020

Door shelf on my refrigerator broke, I ordered a replacement with PartSelect. The part was easy to find on their website and delivery was on time!

Date of experience: July 16, 2020
Germany
1 review
0 helpful votes
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I am so thankful to have found the part I needed for my older dishwasher. It saved me SO much by ordering and installing myself. The process from ordering to installing was very easy... they even included an installation video. Thank you so much... I will use you again!

Date of experience: July 16, 2020
California
1 review
0 helpful votes
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Fit Perfectly
July 17, 2020

Ordered a replacement glass plate for my micorwave twice from Amazon and neither plate fit. Got one from PartSelect and it fit perfectly! Thanks you PartSelect.

Date of experience: July 16, 2020
Ohio
1 review
0 helpful votes
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Drip pans
July 17, 2020

These drip pans fit perfectly on my stove. The replacement drip pans I previously had, did not fit properly. Thanks Part Select for having the exact drip pans needed for my stove.

Date of experience: July 16, 2020
Kentucky
1 review
0 helpful votes
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Made it simple!
July 17, 2020

Needed a new glass shelf for our Kenmore refrigerator. Other sites we looked at were confusing as to which size and frame we needed. PartSelect was clear and easy to use. Will be our first stop next time.

Date of experience: July 16, 2020
Pennsylvania
1 review
0 helpful votes
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Perfect!
July 17, 2020

We needed belts for an older model washing machine. Included in my receipt was an instructional video on how to install the belts on our model washing machine! I received the belts quickly and thanks to the video, had our washing machine up and running again quickly! Thank you!

Date of experience: July 16, 2020
Georgia
1 review
1 helpful vote
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Not so much...
July 16, 2020

Glacially slow shipping, exorbitant shipping charges, and no guarantee you'll get the part you ordered. Sent me a completely unrelated part, item number was off by one digit. Expects me to pay for return shipping AND if I order the correct part again, more shipping charges. They made the mistake, they should own it.

Date of experience: July 16, 2020
Illinois
1 review
0 helpful votes
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I was pleased with how quickly I got my replacement part, in the middle of a pandemic! Everything from ordering to receiving was quick and easy. It took a few minutes to figure out which number I needed for the part, but all in all, thumbs up.

Date of experience: July 16, 2020
Ohio
1 review
0 helpful votes
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Easy repair
July 17, 2020

After locating parts to repair the door closure on our older refrigerator, I read comments and realized that several parts needed to be replaced. I spoke with a very helpful customer service representative who identified what was needed and placed the order for me. Not only did the order arrive ahead of the predicted date, the videos included on the website walked us through the removal of the door and installation of the new parts. This job was truly as easy as shown and took about twenty minutes to complete. The door closes properly now and at an affordable cost.

Date of experience: July 15, 2020
Ohio
1 review
0 helpful votes
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EASY
July 15, 2020

Washer control knob broke. Part Select had the part for an older Kenmore washer. Got it in a couple days. Amazing!

Date of experience: July 15, 2020

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada