I would give no stars as THE COMPANY CHARGED FOR THE RIGHT PART AS I bought Part Number WR62X******* BUT they send WR55X*******.

PS******* Oven Clock Control This controls the temperature, must be programed. Study the instructs

Good afternoon. Regarding the order # mentioned above, I placed this order on 6/27 and included the shipping for 2-3 business days.

It has now been 3 business days, and apparently even though 3 of the items are in stock, they have not shipped. This is extremely frustrating, as I have a freezer that is down, no communication from your company, and I paid a fee for 2-3 day shipping which has obviously passed without shipment.

I would appreciate the in stock items to be shipped as soon as possible, with shipping to get here ASAP. Please feel free to cancel and refund the out of stock clampI find the lack of communication, and the charges for something that cannot possibly be meant highly disconcerting and I feel overnight shipping is not out of the question, as I am trying to save food and wild game from spoilage awaiting poor customer service practices.

I have ordered parts for various appliances in the past, and never experienced anything like this, or these delays. Please advise ASAP.

Respectfully,

Michael A. Duncan
Dear sir/madam,

As you can see this original order was placed on the 27th of June, and then I sent an email to customer service on June 30th. However, today I have still not received any response from the original email.
So, since I received no communication I took it upon myself to call and find out what exactly was going on with this order considering I paid for expedited shipping which should have been here in 2 to 3 business days but did not arrive.
Upon investigation I found that my parts weren't even sent out because apparently nothing was in stock so they held the parts all of them the entire order until those parts came in with no notice no communication from part-select itself telling me that everything was on hold due to this fact. So, I got on the phone and called and told them please cancel the part that has not come in send the rest out as soon as possible. This, did happen that day my parts were supposedly shipped I was refunded the expedited shipping at which point the representative told me it would have no effect on my expedited shipping.
Well here it is June 8th and I still have no parts! So once again I pick up the phone and call because I have lost an entire freezer full of food and Wild game. And all I receive is oh well it should be there tomorrow.
I asked if anyone in either company the freight company or partselect themselves would take responsibility for this and I was told categorically no there was no provision for it so I am simply out $500 this, is ridiculous and unacceptable! If this is what's called customer service then I feel sorry for every generation that follows because having grown up in the service industry I would never dream of treating people this way!
I have made all of the overtures for communication on over three separate occasions, and you have taken no actions to assist nor responsibility for this ridiculousness for holding up my shipment and not communicating I guess that when parts are ordered that are vital to the running of a freezer it doesn't occur to anybody that hey this might be a problem and they may need this part. I guess, I should expect no response to this email either considering it's now been 11 days since the original email and I still have no response this company operates on a list then adequate customer service level and it is a crying shame I will be posting reviews online and I will be monitoring those postings and every time they are removed I will put them back up I will take pictures and post them as well I will let everyone know what kind of company parts select is and that if you have any issues it doesn't matter to them because they don't care about their customers as long as they don't have to pay for anything!
I will also ensure that this goes on any social media pages as well this is reprehensible conduct it's unacceptable and once again the American public is left out in the lurch by Big Business thank you for nothing, absolutely nothing!

Angered by the Total & Complete Lack of Service & Customer Care,

Michael & Morgan Duncan
*******130

OEM parts worked GREAT! Parts arrived quickly and the video I watched was spot on. Great service!

Parts arrived in 2 days and were priced better than others. I would definetly buy from them again!

The kit was just what I needed. The kit was just what I needed. The kit was just what I needed.

Excellent quality part. Fixed my dishwasher quickly. Arrived in 2days! Customer Service was great!

Got what I wanted, perfect for my needs. I COULD NOT HAVE ASKED FOR ENYTHING BETTER. Fast Efficient service.

EVERY THING I GET IS ALLWAYS CORECT AND FAST SERE ALLWAYS USE FOR MY JOBS I DO NEVER HAD A MIS FIT PART JUST THE RIGHT PART FOR WHAT I NEEDED

Glad I found this site with a difficult to find part. Glad I found this site with a difficult to find part.