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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Georgia
1 review
0 helpful votes
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Excellent service.
January 24, 2021

Customer Service was very helpful. They helped me find the right part for the problem I was having. Part was a perfect fit and easy to installed.

Date of experience: January 23, 2021
Kentucky
1 review
0 helpful votes
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Fast and easy
January 23, 2021

Fast easy delivered on time. Easy to search for the part you need. I would definitely purchase when I need parts in the future

Date of experience: January 22, 2021
Oklahoma
1 review
0 helpful votes
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I was pleased with how easy it was to order online, find the part needed, and the quick response to the order. Very good experience!

Date of experience: January 21, 2021
North Carolina
1 review
0 helpful votes
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Excellent service
January 21, 2021

I was so happy to receive the replacement part for my food processor so quickly and it's exactly what I needed. It also cost me 75% less than it would have to replace the whole appliance. Thank you!

Date of experience: January 20, 2021
Texas
1 review
0 helpful votes
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Excellent Service
January 21, 2021

Sight is easy to use. Staff is extremely helpful. Would definitely recommend PartSelect to friends and family.

Date of experience: January 20, 2021
Wisconsin
1 review
0 helpful votes
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Exactly what I needed
January 21, 2021

I have ordered from PartSelect.com multiple times and have always found exactly the appliance parts I need. If you don't know the exact part number they will help you. I got the model number from my fridge and put it in and it told me all the parts they had that fit my model and I chose what I needed. The prices are very comparable to other places. They even have videos that teach you how to swap out the part and replace it with the new one. They are my go-to source for appliance parts.

Date of experience: January 20, 2021
North Carolina
1 review
0 helpful votes
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I have never experienced any customer service worse than PartSelect. I received the shipment one week later as scheduled, and when it arrived the box was heavily damaged and the product broken into pieces. I sent three (3) emails, two of them with several photos from the box and the broken product attached. I received one answer from them telling me to send photos. I sent the photos again and told them I needed a replacement for the broken part. I haven't heard back since then. I also tried to call them, but an automated answering machine is saying that they don't have phone service anymore.

Date of experience: January 20, 2021
Ohio
1 review
0 helpful votes
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Excellent Service - My Go-To Parts Company
January 20, 2021

Part Select is a valuable company - in terms of the variety of parts for different types of appliances offered, wealth of information about parts and installation, helpful customer service as needed, reasonable pricing and quick shipping time. And they are open 7 days a week. I lucked onto them online and now recommend them to others all the time.

Date of experience: January 19, 2021
Illinois
1 review
0 helpful votes
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Was looking for this parts for 3 months. Not only did they have the correct part but I got it within a few days. I was very impressed.

Date of experience: January 17, 2021
Pennsylvania
1 review
0 helpful votes
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Besides the quickness of getting the part, the person handling my phone request was extremely patient and gave me the right solution to my broken handle on my dishwasher. She told me of some tutorial website to check out the replacement of the part and was a big help!

Date of experience: January 16, 2021
Texas
1 review
0 helpful votes
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I was very pleased with PartSelect in every way with the exception of shipping. Granted there are some issues with shipping due to the whole COVID issue. However, normal average delivery for this part is quoted as 1.8 days. When I ordered and the tracking #'s came through it was 12 days. Ended up actually being 9. My frustration, and this is a FedEx issue, although PS chose FedEx, is the parts shipped from Louisville, KY, 2.5 hrs from my house. They went to Greenwood, IN, 1 hr from my house. Then to Chicago, 4.5 hrs. Then to Indianapolis, 1 hr (Greenwood is like 10 min South of Indy). Then to Champaign, IL. Then to Indianapolis again. Then to Terre Haute, IN, 15 mi from my house. To Brazil, IN.

If I'd known this awesome shipping plan I could have driven to Greenwood and had my parts in two days instead of having my dryer disassembled for 10 days.

Date of experience: January 15, 2021
New York
1 review
0 helpful votes
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Quick and easy
January 15, 2021

Phoned in to this company for a replacement freezer key. Process was quick and easy and key arrived the next day.

Date of experience: January 15, 2021
District of Columbia
1 review
0 helpful votes
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Quick and easy
January 15, 2021

After 15 years, the knob on my dryer broke and was unable to be fixed. For two days I used pliers to try to turn the machine on. My frustration led me to the internet to do a search for older dryer parts.
Amazingly, I was directed to partsselect.com and found the exact replacement I needed! Three days later my item arrived. The directions were clear and easy. Now my dryer turns on without the pliers and is good as new.

Date of experience: January 14, 2021
Georgia
1 review
0 helpful votes
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We ordered a dishwasher seal from partselect after carefully watching video, to make sure it was what we needed.Our dishwasher had been leaking around our existing seal, so much that I was putting Vasoline around it each time I washed dishes, which was 3 or 4 times a week. Such a messy hassle.Our other alternative would have been to buy another dishwasher, which are very expensive.We ordered this seal from partselect, and our dishwasher is working great! No leaks at all, and without the messy vasoline. Love this company. Thank you.

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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Easy
January 14, 2021

Thanks for getting my parts to me asap, as well as having great prices. The repair was easy and quick

Date of experience: January 13, 2021
New York
1 review
1 helpful vote
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I am in limbo, not knowing if I should cancel the unshipped portion of my order, or hope and pray. Apparently email and phone are both not functioning at Partselect, so there is no one to talk to about the problem. The receipt does say that the package only contains 1 of 6 items ordered. The worrisome thing is that the website considers the entire order completed, which it is not.

I recommend that people try to find an alternative vendor, because Partselect is very unreliable.

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Perfect Fit
January 12, 2021

Part Select is a company I've used before. They are totally reliable and thorough. The refrigerator part fit just fine with a slight modification my husband did. I'm completely satisfied!

Date of experience: January 12, 2021
Texas
2 reviews
0 helpful votes
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Easy!
January 12, 2021

I found the part number on the hearing element for my oven. Put it into the Partselect website. It popped right up, I ordered it she had my oven working again in less than a week!

Date of experience: January 12, 2021
California
1 review
0 helpful votes
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Drain Hose
January 11, 2021

Had to replace my washer drain hose after it broke and had a flood in my kitchen. I ordered the factory recommended 7 1/2" hose. Was able to get the correct hose that included instructions in how to replace. When the hose was received it only took about 15 minutes to remove the old hose and replace it with the new one. It works great. Fast service from PartSelect.

Date of experience: January 10, 2021
New York
1 review
0 helpful votes
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I needed a part for my refrigerator that I thought is going to be hard to find. It was so easy with partselect. Com. They offer exelent product description with pictures, so you can see what you are buying. Plus the shipping was super fast. Very pleased with the purchase and service.

Date of experience: January 8, 2021

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada