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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Illinois
1 review
0 helpful votes
Follow Angela A.
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Awesome website and delivery
May 12, 2022

Being a female, I was a little leery at first to try and repair my own dryer but having replaced the heating element before, I thought I would give it a shot. I looked on U-Tube to diagnose the problem (terrible screeching noise when turn on), found out several possible issues and went to the PartSelect website. It tells you where to find your model number and you just plug it in and hit search. It brings up all of the parts for your model. I was lucky enough to find a "maintenance kit" that had new rollers, idler pulley and belt at a reasonable price (under $60) which is cheaper than calling a repair man, ordered the parts and got them even sooner than stated by PartSelect (got them in 3 days). Unfortunately it didn't fix the problem and I had to call a repair man, it was the motor (which would have been hard for me to figure out/diagnosis). It cost me about $300 total for the repair and parts and their parts took TWO WEEKS to arrive than when I ordered from PartSelect. If I would have known it would take so long, I would have ordered the parts myself from PartSelect and just had them install them. But all in all, I got a new dryer on the inside but looks old on the outside. Still cheaper than a new dryer. Great place to buy parts, get them fast and actually find what you are looking for. I am sure I will visit your website again.

Date of experience: May 12, 2022
South Carolina
1 review
0 helpful votes
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Part reasonably priced and arrived on time. It saved me a lot of money and I am very pleased with the quality.

Date of experience: May 12, 2022
Arizona
1 review
0 helpful votes
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Great customer service
May 11, 2022

I ordered two replacement knobs for a whirlpool glass top range. Finding the right part was a breeze, while expensive, the product shipped the next day, received 2 days after the order (less than 48 hours). Both replacement knobs were marked identically, but one of them was reversed. Made a call to their customer service number, and in fewer than 15 minutes, the credit was issued for the defective part, a replacement part had been re-ordered, and shipped almost immediately. The best customer service experience I've had in years.

Date of experience: May 11, 2022
Arizona
1 review
0 helpful votes
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Screwed the hard to find screw into my compressor housing bracket and pulled the torx bit out to find the screw head still attached.
Called the vendor and he told me I'd have to pay for the replacement. I had assumed they would replace the defective screw.
Ordered three more and with shipping came too Dr $19. Very disappointed that they wouldn't stand behind their new product. Should have tried harder to order on ebay.

Date of experience: May 9, 2022
Oregon
1 review
0 helpful votes
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Right part, right timing, right price! A reliable company recommended by a reliable local appliance store.

Date of experience: May 8, 2022
Florida
2 reviews
0 helpful votes
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When my tenant left, and i went to clean the condo, i saw she broke the bottom frame in the refrigerator, holding up the bottom drawers. I found it here, and found the videos, to help me install it - easy, and affordable.

Date of experience: May 6, 2022
Georgia
1 review
0 helpful votes
Follow Ashley C.
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The site has a way to sort the parts by what's wrong with the appliance. I found this very helpful. They also sent a link to a YouTube video in the shipping notification on how to replace that particular part. The part was just what I needed to fix the problem.

Date of experience: May 1, 2022
Illinois
1 review
0 helpful votes
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My door shelf broke and I was lucky enough to find this company for my replacement. I ordered the part on a Thursday and the replacement part arrived on Tuesday. It came with easy to follow instructions and I am completely satisfied with this company.

Date of experience: April 22, 2022
Ohio
1 review
0 helpful votes
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Stove repair
April 22, 2022

We have an 18 year old range. The power control for one burner had gone to full power only. Instead of replacing the entire range, I merely replaced one burner control. It took less than 10 minutes to remove and get part numbers. It took 3 days to have the part here, and less than 10 minutes to install. So I spent roughly $70 versus over $1000 for a new range. And the old range works well.

Date of experience: April 21, 2022
Virginia
1 review
0 helpful votes
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Easy
April 21, 2022

Needed an element for the oven, had it in stock at a good price. Prompt delivery. The installation video was helpful.

Date of experience: April 21, 2022
Illinois
1 review
0 helpful votes
Follow Terri H.
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I am a property manager of 50 homes in Watercolor, Seaside area of Florida. I had been looking for the parts to my refrigerator and freezer for over a year. After exhausting all other avenues, I found PartSelect online and spoke to a customer service rep about the parts I needed for my model refrigerator. She sent me a diagram of the refrigerator and freezer and I showed her the parts I needed and she helped me order them. They arrived within a few days and they were a perfect fit. Now I am looking for a different part for a different freezer in the same area. If you need any parts for your appliances, I highly recommend calling PartSelect first. I have included their website and phone number below to make it easier for you.
The Customer Service Team at PartSelect.com
Call us: *******535 (toll-free)

Date of experience: April 17, 2022
California
1 review
0 helpful votes
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Easy & Quick
April 14, 2022

We needed a replacement bulb for my Whirlpool over stove microwave. It's a very unique bulb & I was able to find the right one easily on the website. I appreciate the size grid behind the replacement bulb on the website as it helps to determine the actual size of the item being ordered matches what you need. The price was reasonable and the bulb arrived a few days later.

Date of experience: April 14, 2022
Texas
2 reviews
0 helpful votes
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Extremely easy to find the correct part. Video to demonstrate how to install the part was very easy to understand.
It took less than 2 minutes to actually install the part. I can't believe I waited so long to repair my oven door. I had started to price new ovens. Highly recommend PartSelect!

Date of experience: April 12, 2022
Massachusetts
1 review
0 helpful votes
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Great business
April 12, 2022

We were able to easily find the part to fix our dishwasher and it was delivered within a couple of days.

Date of experience: April 12, 2022
Colorado
1 review
0 helpful votes
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First Choice for Appliance Parts
April 12, 2022

When the rollers of upper rack of my 8-year old KitchenAid dishwasher broke, I had a hard time finding the exact replacement part. PartSelect not only had the exact part but a detailed video on how to remove the old and install the new replacement. PartSelect is my first choice for any appliance parts.

Date of experience: April 11, 2022
Colorado
1 review
0 helpful votes
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The original handles were plastic and I just received my order and these are metal. I'm so happy I ordered them! I should not have to replace them ever again

Date of experience: April 11, 2022
Pennsylvania
1 review
0 helpful votes
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Check your parts first! It was missing one of the positioners. If it had instructions, I could have verified all the parts were there first. Had to find the video on you tube. It was easy to install, but getting the old parts off were a pain and I ended up breaking the plastic caps off the end of the slide out in the dishwasher. Otherwise it seems like a good product. Customer service was prompt. Be aware, if missing a piece, you might need to send the whole thing back and reorder.

Date of experience: April 11, 2022
Nevada
1 review
0 helpful votes
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We're so satisfied with our purchase. Originally one of the pieces arrived broken and they sent us a replacement as soon as we ordered it. Everything fits perfectly and works amazing!

Date of experience: April 3, 2022
Pennsylvania
1 review
0 helpful votes
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Quick
April 2, 2022

Replacing my refrigerator part was easy and fast. The part replacement was delivered quickly and fit perfectly

Date of experience: April 2, 2022
Ohio
1 review
0 helpful votes
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Great experience!
March 28, 2022

I recently purchased new appliances for a new home. I wanted an additional rack for my stand-up freezer. I tried the website for the specific brand of my freezer but was unsuccessful in finding what I needed. I found PartSelect website and decided to give them a try. Initially it was overwhelming because of all the available options. I did an online chat and provided my model number... they were able to tell me exactly what part to order. It was reasonably priced and shipped immediately. I was so happy when it arrived. It was exactly what I needed. If only all online shopping could be so easy. They were awesome! Sorry I no longer have the email for the purchase order or proof of purchase. I clean out my mailbox daily and delete items that are no longer needed.

Date of experience: March 28, 2022

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada