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Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
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Providing the factory color code, I ordered 4 cans of single part metallic tan spray paint. A gold color, dull paint, easily damaged by rubbing alcohol, was supplied.
PaintScratch (paintscratch.com) refused to provide any help or to fill a suggested new order.
What a joke! I put on 10 cotes and the color is off and still doesnt cover the primer. Could use a full can and still not cover. I get better coverage and color match going to ACE Hardware and buying it. Waste of time and money. Thanks for wasting $100, I can do that at a bar! Second pic is the color I ordered.
Looking at the picture, it looks like the original paint is quite faded. I suspect you tried to cover a much larger area and did not put on two coats of full wet paint.
I bought the pens in July, as soon as I received I opened the color pen and tried on a piece of paper. Then I followed the instruction and cleaned the tip and stored it. I decided to use it after about 4 months, and what surprised me what the pen dried out. I contacted them and they said it was out of 75 days window. So I have to make a new order. No way. Stay away from the crap product otherwise you will regret badly!
Our directions are very clear on how to store the paint pen. If you store it in a cool dry place, it will last for years. One hour in a hot glove compartment and it will dry out.
Sent me a gold metallic, my color is plain creamy beige... no metallic paint anywhere on vehicle. Read their return policy, no returns EVER, even if they screwed up. Wonder what lawyer wrote this ironclad no return POS! $38.00 for a can of useless paint! I suggest you go to auto parts store with color in hand, buy 3 or 4 colors close match. Use the one that's closest and keep the other 3 for hobbies, same amount of $$$ in the long run. In fact I'll give my wife this gold metallic for her hobbies. DO NOT PURCHASE UNLESS YOU ARE ABSOLUTELY POSITIVE OF THE COLOR YOU WANT MATCHED! Good Luck!
We can only send the color code you ordered. We do not offer returns on paint ordered motorhomes, boats, motorcycles and this is clearly stated on our site BEFORE you order as 2e do not have color chips to compare the paint to. We recommend ordering a very small amount and making sure you have correctly identified your color code.
They sent me paint that was 2 shades lighter than my paint, even the underside of my deck lid that was still in great shape was darker but they will offer no help, a complete waste of time and money, save yourself the trouble and use a reputable paint shop!
We will remix the paint unless it is an off brand or pre 1986. I wonder if you filled out a trouble ticket to let us know the issue?
Blame damaged products and late delivery on UPS. They use standard PPG paint that you can get locally for a ton less. Don't bother.
I am curious where you can purchase custom made PPG paint for a "ton less"? If your package was damaged by UPS, we immediately send out a new order at no charge.
Ordered quarts of primer, base, and clear.
The good: received paint with satisfactory match first try. Provided code and vin
Con: prices are an absolute joke. Find a local autobody supply with quality paint matching capabilities. With limited knowledge of autobody paint I was willing to make this order based on their match guarantee. For 150 dollar base coat quart I was expecting a high quality paint. You will receive ppg Omni matched. I ran out and purchased additional Omni locally for 50 dollars matched. 100 dollar additional markup is in my eyes robbery, and the same goes for their primer and clear. Avoid this company.
If you can find a quart of PPG paint for $50, I would certainly buy it. This is below our cost for the paint.
I ordered spray paint, primer, and clearcoat to repaint the bumper on my 2013 Ford F150. I followed the instructions exactly and my paint code was verified correct by Ford. I tested the paint and the color was a match. When I finished the process and applied the clear coat the paint appeared non-metallic. My truck has a metallic finish. I contacted the company and sent them photos. I sent the paint back at their request and my cost. They sent me a new can of paint which I tested and the metallic finish was correct. I now have to start the process over because they sent the wrong paint to start. I asked them to provide the primer and clearcoat and I was told I would have to buy them. I have wasted numerous hours only to be brushed aside after they had my money. They make mistakes and don't stand by their products. Stay away from this company.
Many paint colors have several formulas. We usually send out the most common formula, unless a VIN is given.
This is a very unfair review. You only had to send a sample of the paint, not the spray can back. We came through with the correct paint and then you wanted free items? Very unfair!
Dont believe the liars and dont give them your credit card number. There is a good chance they will not send you what you ordered even if you go by there paint code numbers.
I apologize you did not order the correct paint. We have numerous warnings on our site when ordering paint for motorhomes, motorcycles, off makes, etc. as we do not color chips for these makes so we cannot compare the paint to a paint chip. In fact you get three warnings BEFORE you order these colors. One of warnings says to "Order a small quantity to make sure it matches." So why did this customer order a quart? Did this customer even order the correct paint in the first place?
Just finished paint and clear coat on rust repaired areas of my 1993 Subaru Impreza wagon.
For a complete amateur, working outdoors, my repair job was about a 7.5 out of 10.
The paint color match for my 24 1/2 year old vehicle is difficult to believe. Say, 11 out of 10.
Thanks for a great product. Please see (cheap camera) photos attached.
Geoff J
Bay Village, OH
Needed to touch up a scratch on my '99 Audi A4. Ordered the paint pen kit knowing that the fix would be hard considering I'm not a professional. I'm pleased with the product and did a decent job at retouching my vehicle after spending time with all the instructions on the site (who would have thought auto paint was so complicated). Glad to keep the rust from building without breaking the bank at an auto shop. I' definitely recommend this product.
I have used their spray paint for several times. This very last time, I ordered the same paint as before, paint came out completely wrong, a blind man can see it was an error. Emailed them pictures of the grossly different color with side by side comparison. They insist you go through the process of sending them a sample, a waste of time and effort. So, if you order from them, and if the color comes out wrong, you are out of luck. No way to talk to a real person. Would not buy from them again.
We are very strict about following our policies for paint which doesn't match. This process has worked for us for nearly 20 years and we feel we serve the customer much better following procedures. I apologize you do not like our terms.
These guy name by Collin really get into your mind and get every dime you have.
Imagine 20yrs in business like this way these guys made a millions & millions dollars from hard working Sucker like you and I...
Sir, how do we "get every dime you have."? We sell touch up paint and work very hard providing excellent customer service. We have a 98% approval rating on Amazon from real buyers. Did you actually even purchase our products?
I really wished I had read some reviews before ordering. They sent me clear coat and insisted, that was what I had ordered. I can get clear coat for a 4th of what they charge. And their spray tips suck! (horrible spray pattern). They just keep sending lame emails, rather then just send out another stupid can, morons! Now we can all go on every site we find so when some one Google's "paint scratch.com" they will get an ear full. Not very smart business people,...
What did you order? Some customers do just order clearcoat. Most know what they are ordering, but occasionally, we get a disgruntled customer who thought "clearcoat" (which is a clear paint designed to go over the actual basecoat), should match their vehicle. Clearcoat is just, well clear and has no color in it at all. In 20 years of business, we have never not sent out what a customer ordered.
This is second can, first worked great, perfect match but alas was not quite enough to
Finish job. Thanks for a great product.
Please do not order from them. I order their product and decided it wasn't for me literally 17 hours ago. They still charged me for the base paint.
If you don't believe me please look at their return policy.
http://www.paintscratch.com/support/returns.htm
I assure you it is not a friendly return policy
We have this policy because every order is custom made. You must agree to this condition before you can place an order. If we didn't begin working on orders as soon as possible, we would get hopelessly behind. If we have already put time in making your order, I feel we deserve to be compensated.
Beware off these scammers paint is way off from what u ordered, then thet wont refund your money back but paypal will get your money back for you. Crooks are what these guys are!
If you order paint for a pre-1986 vehicle, an off brand vehicle (i. E. a Morgan), Motorhome, motorcycle or trailer, we have numerous warnings on our site BEFORE you order. In fact, these warnings are shown several times on our site. Since we do not have color chips on these types of paint colors, we will not refund your order even if the paint does not match.
Most of our customers understand this and order a very small amount of paint to make sure it matches before ordering a larger size. There are very few companies even willing to make these types of paint colors and most of our customers are quite happy with our paint matching.
Ordered bright silver paint for a Lexus. I provided them with the Vin # and they sent dark gray paint. Then they refused to refund my money. They played games with me by requesting that i fill out their forms and then they wanted me to mail them a sample of the paint that they sold me. Finally i disputed the charge with Paypal and they still refused to refund the purchase price. Fortunately, Paypal ruled in my favor and i received a full refund. I personally believe that these guys are running a scam. Just look at how many others received the wrong color.
I apologize you never read our instructions on our site. The VIN does NOT give us the color code at all, just a variance on an existing color code. We requested a sample back from you, but you chose not to follow our instructions as agreed on BEFORE you can even place an order.
If you had sent the sample in as requested, we would have sent out a new order at NO charge to you. Most vehicles have more than one formula for an existing paint code. If you had given us another chance, the second paint formula we sent you would have been an excellent match.
The paint they sent doesn't even come close to the color on my vehicle. They won't offer refund. They won't send me the correct paint. Just a bunch of emails accusing me that I didn't order the correct paint. I would not recommend this company to my worst enemy!
We have instructions on our site when your paint does not match. If you had followed these instructions, we could have solved your paint matching issue.
We trust our customers to send the correct paint code to us. All we can do is match the color code you have ordered from us. If you did not order the correct code in the first place, the paint would not match.
Ordered Very Dark Red Metallic paint for my Yamaha, fully knowing they didn't guarantee an exact match. The paint I received was Black Metallic, not even a hint of any red. Was told there is no guarantee. May as well have tried to match some Rustoleum from ACE Hardware. DO NOT order paint from these people.
If you order paint for a Yamaha, our site comes up with this warning:
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Make sure you know your Yamaha color code and are not ordering based on the color samples shown which may be inaccurate. We cannot guarantee a color match for Yamaha colors because we do not have the color chips.
In most cases our match for Yamaha colors is excellent, but we simply cannot guarantee it without the factory color chips. The color(s) shown below are approximations and may not be accurate. There are no refunds for these colors, so we recommend ordering a small quantity of paint to check the match first, or send us a part for custom matching. We will not remix this paint even if the color does not match.
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This warning is about as explicit as it gets. This warning is repeated several times and you even have to agree to a checkbox warning you again "Are you sure you want to order this?"
The problem with motorcycle paint is often there is no paint code! So often, we will mix these colors according to what you have sent us. This is all we can do.
Fortunately, when most of our customers order for their motorcycles, they are quite pleased with the results.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do not sell rubbing alcohol. We sell rubbing compound which is used to smooth and shine the paint.