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I have used their spray paint for several times. This very last time, I ordered the same paint as before, paint came out completely wrong, a blind man can see it was an error. Emailed them pictures of the grossly different color with side by side comparison. They insist you go through the process of sending them a sample, a waste of time and effort. So, if you order from them, and if the color comes out wrong, you are out of luck. No way to talk to a real person. Would not buy from them again.
James S.'s review of PaintScratch earned 4 Very Helpful votes
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We are very strict about following our policies for paint which doesn't match. This process has worked for us for nearly 20 years and we feel we serve the customer much better following procedures. I apologize you do not like our terms.