Thank you so much Paint Plot for your incredibly speedy delivery and high quality product. I bought the Best Sellers Bundle 2 for our adult children and they were stoked! It was my only online gift that arrived without any problem. From your very first quirky, amusing order acknowledgement email to final delivery I could not fault. With two psychologists in the family your story totally resonated with us - thank you.
Love these guys! My kits came quicker than expected. Some of the cells are really small, so I twisted the PDF's for them and within hours I had them in my inbox. The group on Facebook is so supportive and encouraging. The company themselves are fabulous! I will definitely be ordering more. You will not be disappointed. No matter your skill level you can do it!
Have now bought 2 diamond paintings and very happy. Packages arrived from Australia within 10 days. Still working on my Wolf picture which is looking great and looking forward to starting the next when time permits.
I ordered a painting kit from Paint Plot Australia. I received a diamond kit which is completely different - there are no paints or brushes included. Have tried to contact the company via phone and email and had no response. Very disappointed as it wasn't cheap. Avoid this company.
I am new to the painting world, but I feel like Paint Plot is a really good buy. I have bought three of their paint by number canvasses so far. Comes with paintbrushes, and quite clear prints. One of the first canvasses i bought had some very small numbers that are hard to make out, even with a magnifier. But I noticed the next canvass i bought quite recently seems to be a clearer print, so that problem is resolved. The pictures I find are unique and come out really lovely, even from me who has never painted in my life. Other websites i have looked at seem to recycle the same pictures between them, but paint plot has their own unique pictures which I really like.
I would totally recommend buying from them.
This company has a dishonest strategies to lead you subscribing their membership. They will first offer you one month membership for free. When they provide you this opportunity, they didn't say anything about the terms of this membership. It is like they are kind to let you try their products. However, when you are unsatisfied with their products, they then tell you that you have no chance to cancel the subscription until you pay the next month membership. What's important, their paintings are shoddy. It is different from their picture on website. I prefer to buy the similar product on Amazon rather than this dishonest company.
Okay here's the thing. I have now bought 5 kits (for winter) I have not started any of them. But I can comment on their customer service. From the first hilariously unprofessional dispatch notice till the delivery of my last kit. They have Bern marvellous
I bought 4 PBN kits as part of a deal. I loved doing my first one so much (Collecting Moons), I couldn't wait to start on my second! I am new to painting, and was pleased that the kit contained everything I needed. The online store is well laid out, and the grades of easy, medium, difficult and advanced are helpful. There is a great choice of different paintings. My PBN kits arrived within a week (I live in eastern Australia). I also loved the fun order confirmation email and the regular updates I received. I have family and friends that swear by Paint Plot, and I can absolutely see why!
Love the kits that you can get from Paint Plot. Only ever had one issue with one of the canvases being ripped but the customer support team is amazing and solved the problem by sending a new one. Thank you!
I have been purchasing paint by number projects from this company for over 2 years now having completed 5 paintings and they are very good quality. The canvases are rolled not folded which is very important, the brushes are good quality and last throughout each painting and the paints are also high quality. I have purchased from 2 other PBN companies in the past and the canvases were low quality and the paints were chalky and had low pigmentation. I would highly recommend Paint Plot if you are new to PBN or a seasoned painter.
Almost done with my "the wave" painting its coming out so great. I'm addicted! Just wish the template it came with had bigger and more visible numbers. Some of the smaller numbers get painted over or lost within the painting. Paper template is helpful. Just wish all numbers were visible. Besides that having the best time can't wait to finish!
So far I have been billed for 4 months of the subscription. April was great, May came with dry paint that was unusable. I did not purchase in June due to just receiving the replacement for May. I paid for both July and August and did not recieve anything. I had to reach out to have them sent, the representative assured me she would mail both months and provided a tracking number. When I finally received a shipment at the end of September it was only one product not both missed months. I emailed yet again and she asked for photos of the product. The bag it was mailed in was not big enough for two, it's not like they mailed it and it fell out or was stolen. It was never sent after they were advised me it would be.
Customer service was excellent my painting arrived very quickly and it was a great quality. I will certainly be purchasing again from them.
Could not fault anything.
Thanks Bev
Most of the other reviews have stated the same complaints that I have. Shipping took well over a month, close to two actually. Meanwhile I was bombarded with useless emails from the company. It took so long to get here I emailed halfway through requesting to just cancel the order all together. I got a reply saying "oops its already shipped! You'll have to return it to us once it arrives." Finally it arrives and I unroll this canvas like material to find its oddly bunched up or wrinkled the entire length of the painting. I can't comment on the quality of the paint or brushes because I've been so unimpressed I don't know if I even want to use it. I do not recommend. Spend your money else where.
Ordered paintings for over than $130 in March. It is July now - nothing has arrived so far. Multiple emails back and forth, same story with everyone else here. They cannot refund, only re-ship, and even if they promise to ship it again - it's just silence after. If you try to follow up, they says it's almost shipped, and then again nothing. That's one of the worst scams I saw lately. Do not buy here, save your money.
I originally gave them two stars, but I've taken one off for their dishonest practice of refusing to publish non-favourable reviews. Suddenly the reason for the high ratings on their website makes so much sense. It's because anyone who doesn't give them a three star or higher gets their review 'moderated' (read - deleted).
I dislike companies that don't accept honest feedback, and attempt to censor valid criticisms. Given the price they charge, if they genuinely believe in their product they should welcome feedback. Not allowing people to read honest reviews of their product just makes them a scam.
Don't waste your money.
I have now purchased several times from Paint Plot and have nothing but praise for this great little Aussie company. They communicate via email as to what your package status is & nothing is a trouble for them. They are very prompt with their deliveries and even sent at no charge extra paint when I had used all of one of the colors.
I love working on the paint by number. Paint Plot had the best designs compared to similar companies. I choose paintings that I would buy as a print. I can't tell you how much calm and peace they have given me during the pandemic when my two kids are home all trying to do online school. I wake up looking forward to working on the painting. I'm not very crafty but these are foolproof and make beautiful pieces for our home.
I have been ordering from Paint Plot Australia since June 2020 and they never fail to amaze me with their service. I have bought more than 10 painting kits, completed them and now ordered another batch.
Received my kit two weeks after ordering. Well packaged. It was very detailed and took 2 months to complete but totally worthwhile. Paints were beautifully coloured but the brushes were not top quality. I would buy my own brushes for the next project, which I have already ordered.
Answer: I honestly don't know. I really think it might be a scam. I haven't received my package after 3 months and when I asked to cancel it they told me it was too late because it was "shipping". A little sketchy that it's been out for "shipping" multiple times and still hasn't come.
Answer: They don't tell their customers anything, they just want to take their money. It's a scam. I should have read REAL reviews before purchasing.
Answer: It was extremely easy. When I sent an email they replied almost immediately. Great customer service
Answer: I did finally did via PayPal which was how I paid and was able to get my money back! I was unsuccessful getting it back directly through the company but thankfully was able to through PayPal.
Answer: I've also been answered in less than 24 hours, so no it's not a scam
Paint Plot has a rating of 3.7 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Paint Plot most frequently mention great quality, new hobby and much fun. Paint Plot ranks 4th among Painting sites.