asked byon 10/20/19
The people giving feedback saying Paint Plot Australia is a scam probably ordered from another company. There are plenty on line Paint by Numbers and mostly from china. But Pain Plot Australia is a legit company from Queensland. Been a customer since June 2020 and never have a pending delivery.
Legit Business. I buy loads of stuff online because I live remote and every single company is struggling at the moment with on-selling stock not arriving and then the Australian postal system is in meltdown. People are very harsh to give one star because they haven't received their package within a month. I waited five months for a PBN order from the States, and it wasn't packaged as well as Paintplot do. Join the group page and read scores of happy customer stories if you don't believe me.
They are a legit company and are based out of Australia.
I am Australia based and I get my packages within 2 weeks of ordering.
If you are based outside of Australia it may be slower delivering because of COVID.
I haven't had any issues with customer service or not receiving my items.
There is also a great online community for Paint Plot Australia
It's a real and unfortunately terribly run company. Their business model for returns is a joke and entirely at your expense. Wait time for delivery was 12+weeks for my order. It arrived wreaking of cigarette smoke. As well, the claim that paint will be fresher through their China supplier is inaccurrate when the order and paint don't reach you within 1-2 weeks. 39 other businesses similar to this are running better and are closer geographically to reduce ship wait times.
My impression is that they are either a scam or a very disorganized and dishonest company. I had ordered something for my daughter's birthday which never arrived. Over three weeks later I've never received any shipping or tracking information and they do not respond with any concrete information to my queries. I have canceled the charge on my credit card now as I do not expect to receive anything. They have terrible reviews online which I wish I had read before I ordered anything from them.