I honestly don't know. I really think it might be a scam. I haven't received my package after 3 months and when I asked to cancel it they told me it was too late because it was "shipping". A little sketchy that it's been out for "shipping" multiple times and still hasn't come.
Scam. Don't waste your time or money. This has been an absolutely horrible experience trying to get a refund when I never received my order.
I got my kit no problem. It seems that shipping was a little slowed because of the pandemic but I got my kit no problem.
I don't know about their products because mine was never delivered, it's been 6 weeks and there is no valid tracking number. They will not issue me a refund. Very scummy.
Right now seems like a scam. Ordered April 1 and as of today (May 17) it's not close to arriving.
My impression is that they are either a scam or a very disorganized and dishonest company. I had ordered something for my daughter's birthday which never arrived. Over three weeks later I've never received any shipping or tracking information and they do not respond with any concrete information to my queries. I have canceled the charge on my credit card now as I do not expect to receive anything. They have terrible reviews online which I wish I had read before I ordered anything from them.
They are drop shipping from China. Save your money and buy direct through aliexpress where all their designs can be found. I finally have my order on its way a month after I ordered it and it's not due to be here for another month because it's just now shipping from China.
Seems scammy. Still haven't received my items over a month later and no legitimate tracking (tracking was sent via a 3rd party carrier I've never heard of, and the tracking number did not yield any results)
Complete scam. They give you a fake tracking number and never ship anything to you.
SCAM. They ignore your emails and messages and never sent your package.
It is a legitimate company and they are very welcoming of customer complaints and handle them in a timely manner