Spent 40 dollars on a dress and it was more see through then my 3 dollar shein tank top! There clothes are pricey and uncomfortable for no reason and I can find better quality anywhere else! I am. The best I am pretty not ugly you all are ugly pacsun sucks

I went to the Exton Mall location. Terrible service. Would not accept my return (a pair of socks with hanger and receipt). She said it was past the number of days I then asked where it says that and she then whacked her nails on this little sign. The worker was very rude. We asked for store credit and she refused. We then asked to speak to the manager and she answered rudely "I am the manager." I guess the managers at the Exton mall location don't care about losing a paying customer who comes very often over a pair of socks. If pacsun has such a strict return policy they should make it known to their customers and not be rude about it. I will now be going to the KOP location hopefully I have a more enjoyable experience there.

I ordered two pairs of paints and expected them to get there on the day they said they would. After arriving, i opened the package to find two items that were COMPLETELY different than the ones I had ordered. Customer service put me on hold for half an hour before being no help whatsoever. I did not get my original order, as they were sold out of the things I had ordered completely. Im pissed at pacsun. Dont expect good things when ordering!

I had ordered a puffer jacket from PacSun and after the conformation, even on the 6th day, it was still being processed and not shipped. I called customer service and a lady picked it up. She didn't know what she was talking. She had no answers to my questions. The only thing she said was "i don't know how long it's gonna take but it will definitely be delivered in couple of days." Waited 2-3 days more and later my order was cancelled. The email said it got out of stock but when i checked it online it was still available. Also i called customer service again just to make sure if it really got out of stock and the guy said it is still available. It was suppose to be a birthday gift but it passed the birthday and nearly two more weeks; never arrived. Every representative had different things to say which sucked!

Their online return system will not work. They tell you to call. Oh sure I want to sit on hold for 30 minutes to return something that I should be able to return online in 2 minutes. I have sent numerous emails asking for an update on when this will be fixed and I am sent to the same return site that is not working or told to go to the store or call. I have been sent email addresses of people who work at PacSun who could "help me" but they are out of the office or have not replied. I feel like this is a scam so they make it as hard as possible to return the clothes so that you just keep them and they keep the $$. Customer service is horrible in email and DM through Facebook.

I placed my order in NOVEMBER on the website. (Because the store is always out of stock) 2 weeks goes by, no package. I call, get an operator with badly broken English; so I then call corporate office in California, it's ONE GUY at a front desk who then tells me everyone is working from home and UNAVAILABLE since it's 5 days until Christmas. So he transfers me to the 800# again, they tell me because the company created a label they aren't able to refund me my money. They had to "escalate it" to someone else who will be able to follow the paper trail, and I would have to wait for someone to get in touch with me. It's been 2 weeks, nobody's returned my emails or calls and when I call to check status, it's a nightmare of communication & confusion. They will RIP YOU OFF. Never will I purchase online again with these people. At this point, Im just cutting my ties, they can keep the $200.

I have been trying to return my order for over a month. There online return portal has not been working properly for a month which is absolute insanity. At first it kept saying my order could not be found. So I contacted customer service and they said they would email me a return label within 1 to 8 business hours. They never did. Tried one more time to return online myself but this time when I entered my order information in the return portal it just redirected my to my order tracking page which shows that my order hasn't even been shipped to me which is untrue as I received the order weeks ago. Contacted customer service again, they said they would email me another return label within 1 to 8 hours but that never happened. I confirmed my email with them every single time I spoke to them. I honestly believe they just don't want to give you your money back. I can't believe this. Never ordering from Pacsun ever again what a nightmare.

I ordered some clothes for my son who is in college. The clothes never got to him but PacSun would not investigate nor refund my money. They told me "our policy is to have you dispute the charge with your bank" - period. I purchase many items online from various companies and have never been told I have to dispute a charge because they don't want to handle it. Outrageous! And I, nor my kids, will EVER purchase anything from this disreputable company ever again. Buyer BEWARE!

I ordered a few pairs of jeans from them in January 2017, and when I got them in the mail my regular size was giant. I went to send them back but noticed I would have to pay 8 dollars return shipping ect., so I didn't want to go through the hassle so I just kept them. Pac Sun kept emailing me to make a review, so I did and left a 4/5 star review stating that both pairs of jeans were bigger than expected, but still cute, and I recommended that others size down. That's it. Well, today I get on the website to look at jeans and came across the pair I had received and saw where they had used my name and the date that I posted my review and made up their own corny praise 5 star review for the pants, but my actual review was no where to be found. How shady and weird. I find it really disgusting that such a reputable brand would manipulate a review that was just trying to be helpful. I will never shop with the dishonest company again!

Three different orders were placed online by three different members of our family for Christmas gifts. Every order has been screwed up, not updated, and after two weeks of waiting "out of stock" I understand the whole pandemic nightmare and can even understand being out of stock. What pisses me off is that they waited two and a half weeks to inform me that it was out of stock and only did that because I emailed and complained! The customer service is horrible and order tracking is almost nonexistent. Do yourself a favor and find a better store to buy from.

I called and called just to get the same recording directing me to talk with a rep online (AI Bot). Long story short, you won't talk to anyone and the bots will bombard you with all of the same information in the FAQ page on PacSun's website.

I've bought from Pacsun around 3 times or so (on my third at the moment) and there's always a 50% chance or something that they will not even update you about the shipping. It will always be late, and unpromising. I once got 1-day shipping and it arrived in 12 days. Right now I've got something ordered on Dec. 18 and it still hasn't arrived. No updates either. Very disappointed in the shipping, and very concerned about even receiving the product or not. I highly recommend to not pay a dime when it comes to shipping on this website, and make sure to enter your email or phone for updates if you choose to buy from here, because they will most likely not give you any info about your product, but best to take a chance.

Horrible experience. Ordered a birthday gift with plenty of time. Paid extra for express shipping just in case. Total waste of time and money. Can't get any customer service, according to PacSun the package has "shipped" but all they did was create a label with FedEx. FedEx confirmed that they are still waiting to receive the package. I trust FedEx. Thanks PacSun for ruining a birthday.

I ordered from PacSun at 7am on a monday and paid twenty extra dollars for overnight shipping and they still have not shipped my order? It's been days. Still being processed even though I was told that my package would be shipped overnight.