I ordered from PacSun at 7am on a monday and paid twenty extra dollars for overnight shipping and they still have not shipped my order? It's been days. Still being processed even though I was told that my package would be shipped overnight.

My daughter is a big fan of the store and has always found a lot of nice clothes there. My rating isn't a reflection of the store but of the website and customer service. Returns with exchange by mail are a hassle. They never answer my calls. Emails are a generic response. There is no option for a live chat like on many other sites. I understand services are slow right now with reduced staff but many other stores that I deal with are handling it much better. They actually don't even acknowledge me. Very disappointing considering the amount of money I spend there each month.

I ordered a sweat suit a week ago, when my package arrived it had my address and name on the outside and billing paper. However, all the items in the package were completely someone else's. It took me a day and a half to finally get in contact with someone on the help line, just for them to tell me it may take 20 business days to receive my correct package. My package will have no guarantee of being here before Christmas, which is really pissing me off because I ordered it in advance, giving time for delays. This is unacceptable and I will never order from them again.

Once upon a time I loved these guys and have probably spent well over $10,000 in my lifetime but the site and its customer service have went down hill and fast. I will never order from them again due to my last experience where I ordered two pairs of shoes, received a confirmation email and almost a week later was told my order was not processed. I then tried again and a week later was told the same thing. I was in a remote area of the world and desperately needed these shoes at the time. My card was legit yet they kept saying that there was an issue with the card and when I was going to be transferred, I was hung up on each time. They will get no more of my business.

I used the size recommendation tool on the site to pick my shoe size when the shoes arrived they didn't fit. Went to the store to return them no refunds or exchanges! Called customer support only to be told theirs nothing they can do. I will never shop at pacsun ever again! $#*! PACSUN

PacSun has a lot of variety of clothing for good prices, their deals were good so I was trying to buy some clothes as gifts. I bought a gift card but it would not work because there was a pending balance on the gift card even though there were no orders made. I contacted customer service, and we found out the issue, the next day I emailed them back, and they got back to me quick. Customer service was easy and quick. However, on the website, whenever you click back from the item you don't want anymore, everything shifts back up, I don't know if this could be fixed but it would be nice if it didn't refresh the page every time. However, after all of that, checking out was easy.

For my birthday this year, I did some Black Friday shopping online at PacSun. I ordered four items (a month ago). Two have got here (shipped separately), well after the expected delivery dates.
Regarding the other two, I was informed today (4 weeks after my purchase) that one of the items is actually not available and I shouldn't expect to receive it, and the remaining item is still expected to deliver- its just infinitely delayed with an invalid shipping number. Will never shop this site again...

Almost as bad customer service as Urban Outfitters online, who sends the wrong merchandise if they are out of stock. I won't allow my daughter to buy from PacSun unless she really loves it. Why? Because they highly discourage returns in the stores. They will say ANYTHING to not allow a return. They will say they need to see the email or they cannot process a return with an email copy because they need the shipping form. They also told a girl they could not give a return without a receipt. Whatever your deficiency, they will use it as an excuse to not refund money. Also, they usually give a hard time for returning. One guy even yelled at me and said to just bring in my son to try things on instead of buying online and returning. Abercrombie & Fitch give customers a bad attitude for returning but they don't argue as PacSun does.

My daughter ordered a pair of pants 20 days ago, and they still have not even shipped. No communication from them whatsoever. First phone call after waiting on hold for 45 minutes I was told by customer service that it would be expedited to 2 day shipping. We waited 4 days, then checked on the order and it still hasn't shipped, so called again. 1 hour on hold just to talk to someone. They said they have no idea when it is going to ship. What kind of company is this. I get covid 19 is going on, but we have ordered from numerous other places and nothing has taken over 3 weeks to even ship it out. Ridiculous. Will never shop with them again.

I ordered one single item over 15 days ago. ONE SKIRT. It still just says "processing." I was told at check out that it would be delivered in 7 days. I've tried 4 times now to contact them using the ridiculous Live Support because their phones and email are shut down and every time I get below 10 in the Queue Position after waiting literally over an hour, it magically "reconnects" me and deletes the chat. I have not heard a single thing from them about my order since the day I ordered it. Awful service.

I saw all the reviews but I just wanted to try my own experience with them & everything was fine. I order my shirt on 5/3 & it's already here, completely fine & nothing wrong with it. I understand y'all may have problems but I had a good experience.