• Blackbough Swim

Blackbough Swim

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Overview

Blackbough Swim has a rating of 3.5 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Blackbough Swim ranks 51st among Swimwear sites.

  • Service
    5
  • Value
    4
  • Shipping
    5
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
3
See all photos
How would you rate Blackbough Swim?
Top Positive Review

“Best quality and service!”

Katie B.
7/16/23

Ordered a pair of swimsuits + some matching shorts for my bf. I accidentally bought the wrong size but the customer service team was quick to assist and edit my order. I was super impressed with the quality and fit when I received the package 3 days later. The print is super vibrant and exactly like the website. The shorts are also great and the bf says it's incredibly comfortable. It was perfect for our summer trip. I highly recommend!

Top Critical Review

“Poor Customer Service”

B R.
6/21/23

Placed an order in May. Paid for priority shipping (2-3 days). Ask of June 21, still have not received the order, and is now listed as out of stock. Customer service kept emailing me that the order would ship shortly, but now has stopped responding.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user katieb898
1 review
1 helpful vote
July 16th, 2023
Verified purchase

Ordered a pair of swimsuits + some matching shorts for my bf. I accidentally bought the wrong size but the customer service team was quick to assist and edit my order. I was super impressed with the quality and fit when I received the package 3 days later. The print is super vibrant and exactly like the website. The shorts are also great and the bf says it's incredibly comfortable. It was perfect for our summer trip. I highly recommend!

Tip for consumers:
The staff are so nice and helpful!

Products used:
Swimsuits, bikinis, shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissas1641
1 review
4 helpful votes
May 18th, 2021

Have been buying from this website for several years now and their suits keep getting better! I think the price is worth it especially compared to similarly priced premium brands! They are very responsive in social media and have had good experiences with support when needing help with my order

Tip for consumers:
Check size chart and ask for sizing help if unsure!

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user ednad47
1 review
6 helpful votes
March 26th, 2021
Verified purchase

I found out about this instagram brand from a friend. Really cute and nice-fitting designs! A bit pricey but it's worth it for me as I've literally never been more confident wearing a swimsuit before

Tip for consumers:
Check the size chart and message/dm them in case you have questions regarding sizing! So glad I did before ordering

Thumbnail of user lauras2043
2 reviews
4 helpful votes
May 28th, 2021

First off, the willow top is my absolute top favorite from blackbough. As a 36D it's one of the most supportive tops for me. Second of all, the colors of their prints are absolutely gorgeous. And the fabric is soo sturdy! If you're wondering if Blackbough are legit, they are one of the most consistent "IG" swimsuit brands I know who have been releasing amazing designs year by year.

Tip for consumers:
check size guide!

Products used:
Bikinis, Swimsuits

Service
Value
Shipping
Quality
Thumbnail of user br389
1 review
1 helpful vote
June 21st, 2023
Verified purchase

Placed an order in May. Paid for priority shipping (2-3 days). Ask of June 21, still have not received the order, and is now listed as out of stock. Customer service kept emailing me that the order would ship shortly, but now has stopped responding.

Service
Shipping
Thumbnail of user maggieg199
1 review
0 helpful votes
November 3rd, 2023

"We offer FREE express international shipping on ALL orders over $100 USD" I spent over $200 dollars and they contacted me days after ordering, saying I would have to pay an extra $25 for shipping!

Their own policy says any additional fees for shipping will be calculated upon checkout… upon checkout I was given free shipping lol They don't honour their own policy!

Absolutely appalling, horrible customer service THEY ARE REFUSING TO GIVE ME THE FREE SHIPPING!

Service
Value
Shipping
Returns
Quality

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