OZSALE

Over the easter break i thought of doing some online shopping with ozsale and spend a fair bit of money thinking amazing deals and look really nice in pics. Made my husband go on to the site and ask him to get some things for me even and dragged my sister into it also.
Just imagine what a great experience it will be when you receive an it item which has tears and stink like it is been taken out of a dumpster, another item had alot of stains on it, another item even though said the right size does not fit you and than on top of all the ones you think are ok visibility are of poor quality and materials.
To contact there customer service is a long process also, you fill a form and get an auto reply back, than they say that there is not much refund policy to claim that you need to send pictures to an email rather than go on the site and upload them. If you need to return a faulty item pay for your own postage.
They can get a lot of customers if they have what they claim they are selling, surely lost 3 buyers. Considering they claim to have such amazing deals they should also have the back to have proper return or exchange procedures and appropriate return postage offers like most websites

I went into Ozsales on 01/09/2021 and put a queen bed headboard in my cart i checked out and paid using afterpay i was then redirected back to Ozsales website the little wheel span and span but never loaded to complete my order it came up error on page. I have written to Ozsales and they are not resolving my issue that now afterpay thinks i owe Ozsales money but i dont no order was finalised. Ozsales wrote back to me and obviously didn't read my email and asked for my order number - I said i already told you the sale was not completed and i want the afterpay transaction cancelled. Ozsales you can clearly see on your system I ORDERED NOTHING! I gave you many screen shots to prove this. You need to cancel the afterpay payment. So frustrated not getting a faster response and resolution. Cant even call this company which would have resolved the issue faster. Shocking will never buy from here again. This was my first time shopping there never again! WHEN will someone resolve this? Thank you Connie. W

I've gotten some great bargains via OzSale. However, some items have arrived damaged, and you need to be aware that delivery might not be for quite some time.

BOUGHT $650 ONLINE OZSALE LOUNGE $443 VIDA XL RETURNED WITH 2 FAULTS UNSAFE 3MONTHS LATER NO REFUND DOZENS OF DAILY COMPLAINTS WENT TO NAB BANK DISPUTES THEY GOT BACK ALL OF MY MONEY STRAIGHT AWAY 10 STARS TO NAB DISPUTSPES SAME THING HAPPENED AGAIN $178 JACKETS SENT BACK TO SENDER NO REFUND DOZENS OF DAILY COMPLAINTS FOR 3 MONTHS NAB DISPUTES 2ND TIME GOT BACK ALL OF MY MONEY I, M ON A DISABIILTY PENSION NOT WORKING DO NOT BUY ON OZLINE VIDA XL BFHO VIA SPIGA THEIR SCAMMERS THEIR LIARS

BUYERS BE EXTREMELY CAUTIOUS! These guys are very misleading and deceptive. Only buy the brands that you know and trust, if you must.
I have received misrepresented items from them on at least 5 separate occasions. The last 3 in a row was just the last straw. Especially after the first few times, I told them that this was against all Australian consumer laws. Some examples: bags advertised as 100% genuine leather, are not. Knitwear advertised as 100% Cashmere & wool, are 100% Synthetic that MELTS! Tops, dresses, pants advertised as silk, linen or cotton. ALL 100% Polyester. Garment tags have no country of origin. Reputable brands advertised, received totally different, low-quality brands I've never heard of. They are selling this stuff in the millions and deceiving everyone who does not know better, or cannot tell the difference. There are extreme health and safety violations because of these misrepresentations as well. I will NEVER shop with them again and I advise anyone else considering giving them another cent to stay away!

Recently a few things went a little wrong that could of damaged the reputation of OZSALE/MYSALE, however the way they were handled has demonstrated great professionalism and further confirmed way OZSALE is our online choice.

Furthermore, thank you for your great attention to detail and follow-up at a time of year that is extremely busy for all.

Ensuring all options were exhausted was important and I appreciate the prompt way these matters have been dealt with.

I delight in telling people about OZSALE and the great and professional service ALWAYS provided that match your great deals.

I believe more is revealed about a company in the way it deals with awkward and potentially damaging situations, and you Jack have taken my situation and accepted it as an opportunity. This reaffirms to me (and my family and friends) how good the experience is shopping with OZSALE.

Thank you again and have a fantastic Christmas and successful new year.

Regards
Doug and Kitty

Great experience shopping on line no hassles I click to order and its done, you will always know thru tracking your order where its at. And you friendly text day before its delivered all good.