• OZSALE

OZSALE

Overview

OZSALE has a rating of 2.73 stars from 1,178 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OZSALE most frequently mention delivery date, phone number, and credit card problems. OZSALE ranks 5th among Flash Sales sites.

  • Service
    58
  • Value
    55
  • Shipping
    56
  • Returns
    44
  • Quality
    55

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
66
See all photos

What reviewers want you to know

Positive highlights

  • Easy to use, great range of products easy return service overall a great shopping experience from home
  • Thank you for making my Christmas shopping hassle free.

Critical highlights

  • Poor customer service No delivery I have spent $70 worth of clothes and still no parcel.
How would you rate OZSALE?
Top Positive Review

“Fine”

Mark P.
12/16/23

Ozsale stands out as the premier online shopping club in Australia, providing an exclusive gateway to affordable designer fashion. The experience of being an Ozsale member has truly been remarkable.

Top Critical Review

“Product NEVER Received!”

Anna C.
2/15/24

Ordered a product back in November, never arrived. Ozsale - has marked the order as received! When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item. This item also never arrived. I also never received a REFUND. I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.

Reviews (1,178)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) shopping experience (54) christmas shopping (25) quality products (25)
Thumbnail of user annac1900
1 review
0 helpful votes
February 15th, 2024

Ordered a product back in November, never arrived.
Ozsale - has marked the order as received!

When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item.
This item also never arrived. I also never received a REFUND.

I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.

Tip for consumers:
Terrible service

Products used:
Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah725
Laura H.
1 review
0 helpful votes
February 13th, 2024

Do not buy anything form this site. So many people including myself did not receive what was ordered or did not receive anything at all. You just have to read the Review Sites which most of us don't do until after and we have the problem. If you go to Review there is so many of the same message sent to everyone stating they sent it or what they sent was what was ordered. BEWARE. You cant even contact them on their site its a SCAM. I can send an email to confirm my purchase & contacts with them if needed.

Thumbnail of user jamesh7708
1 review
0 helpful votes
March 17th, 2024

Their unsubscribe process does not work, and despite contacting them directly I am still receiving multiple emails per day. I do not know how I got onto their email list to begin with. I would advise not engaging with this unethical business.

Service
Thumbnail of user joyl192
1 review
1 helpful vote
March 2nd, 2021
Verified purchase

Placed an order 4 weeks ago and upon tracking my order it stated despatched with an estimated delivery of 19/2. The date came and went and now it's 3/3. Sent an email for update( as this is the only method of contact) only to get a response " we'll check out your order and get back to you". Requested a refund, due to the inability of their customer service locating my order only to be ignored. Once you request a refund... you get ignored! There are so many other online bargain outlets who deliver on time, maybe look elsewhere before purchasing from Oz Sale.

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Joy, I am sorry for the delay in your order. I have checked through and I can see that the order has been delivered. We hope you love them.

Thumbnail of user maxr265
1 review
2 helpful votes
December 28th, 2023

I purchased a pair of shoes which arrived wrongly sized.
Within a few days I returned the shoes and have heard nothing since!
This was three weeks ago and all of my contacts have been ignored
Never again!

Products used:
None - they still have the shoes!

Service
Shipping
Returns
Thumbnail of user markp3261
4 reviews
6 helpful votes
December 16th, 2023

Ozsale stands out as the premier online shopping club in Australia, providing an exclusive gateway to affordable designer fashion. The experience of being an Ozsale member has truly been remarkable.

Thumbnail of user sophiey23
1 review
0 helpful votes
June 29th, 2023

I am extremely disappointed with my purchase of the Dior Lip Glow from OZsale. The product I received was already expired, and it was only after the refund timeframe had passed that I discovered this shocking fact.

What adds to my disappointment is the unhelpful response from the seller. Rather than taking responsibility for selling an expired item, they questioned why I didn't report the issue earlier. It is disheartening to see them shift the blame onto me instead of addressing their own negligence.

This experience has shattered my trust in the seller and their commitment to providing quality products. Selling an expired item is not only unacceptable but also potentially harmful to customers.

I strongly caution potential buyers to think twice before purchasing from OZsale. My experience reflects a lack of care and professionalism on their part, and I hope this review serves as a warning to others.

Thumbnail of user peterc1552
1 review
0 helpful votes
January 28th, 2022

I have been trying consistently in conjunction with PayPal to get my money for faulty goods via Ozsale.
They have admitted fault and promised refund still waiting over a month later.
TERRIBLE COMPANY TO DEAL WITH.

Tip for consumers:
How much hassle it has been trying to get my money back

Products used:
It was an outdoor seat

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?

Thumbnail of user kats260
1 review
0 helpful votes
December 11th, 2022
Verified purchase

Purchase a wall unit. It was damaged in multiple places, and was the wrong color.
They refused to swap for one that was not damaged.
It also took over 2 months to be delivered
I have photos, and can add if requested
Not happy, would never shop with them again
K

Tip for consumers:
Don't go there.

Very difficult to get in contact, or get a reply.

Would not take back goods that were damaged on delivery

Products used:
Cabinet

Service
Value
Shipping
Returns
Quality
Thumbnail of user suew411
1 review
0 helpful votes
May 14th, 2021

First purchase with OZSALE, but definitely WON'T be my last. My shoes arrived promptly, with regular tracking updates.The shoes are beautiful and authentic. Looking now for another pair.

Tip for consumers:
Highly recommended

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you Sue for your review and we are happy to know that you love the shoes and it arrived on time. Have a good day

Thumbnail of user amys2202
1 review
0 helpful votes
November 14th, 2021
Verified purchase

I have never written a bad review like this one. They say that a bench was not claimed when it was supposed to be delivered to my house. This was during lock down and there was always someone home. The first bench arrived fine but no sign of the second one. Messages kept saying things were backed up and to be patient. Now they want to charge me for delivery whether it arrived or not. I am feeling very ripped off.

Tip for consumers:
don't

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Amy, thank you for rating us and I am sorry that you have not received the complete order. Please provide us with the order number and we will check on the order status for you. Thank you

Thumbnail of user elizabethh2575
1 review
0 helpful votes
March 1st, 2023

Ozsale cannot work to a delivery time ( and this is their own statement) they do not respond when they don't like your request and are dishonest enough to not honour their promises that they make when you escalate your issues to the financial companies involved. If it wasn't for Paypal i would not have got my promised refund.

Tip for consumers:
if you want your item delivered on time and if you want hassle free dealing don’t buy from Ozsale.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethl1435
1 review
1 helpful vote
October 31st, 2021
Verified purchase

I ordered a bed in August it took almost 2 months to deliver the it was missing a box, it should have been delivered in 3 boxes. It came in 2. I was offered an refund weeks ago and there has been no communication since. I have sent follow up messages no response. I understand there is no phone number to contact them but to not respond to customers is the worst form of customer service. I have been left without a bed and over $400 out of pocket. I'm devastated

Tip for consumers:
Customer Service is non existent, if you have months to waste chasing them for answers or resolution

Products used:
Incomplete product

Service
Shipping
Returns
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you Elizabeth for your review and I am sorry for the experience. Please let me know the order number you are referring to for me to check further? Thank you

Thumbnail of user janetm1053
1 review
0 helpful votes
March 23rd, 2021

Be wary buying jewellery... pictures look great and don't take any notice of original price either.
Received some pretty shabby stuff. Pity they don't do quality control before listing on site.
These look ok in pic but they are really tin like with butterfly backs that are too tight to remove without breaking.

Tip for consumers:
That the products for sale have been tested for quality ...Original price in this instance did not reflect the cheap quality .

Products used:
Jewellery

Value
Shipping
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Janet, thank you for your review and I am sorry that you are not happy with the order received. Please let me know the order number you are referring to for me and I will check further on this for you. Thank you

Thumbnail of user amyb1832
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I ordered a bed from hear which took almost 6 weeks to arrive with an expected delivery of 7 days. Once opening saw there was a big crack in a side panel of bed which will make it stucturly unsafe to use as it will likely crack further and completely snap
I sent off a return and refund request 8 days ago and still have not heard anything back. Overall very disappointed with quality of product, lack of serviceand customer care and wish I had not chosen to shop hear

Tip for consumers:
I'd recommend looking somewhere else to purchase what you need. Customer service is very poor and non existent, delivery is very slow (which they blame on lockdown but every other delivery service I have used in the past month is normal and efficient)

Products used:
Matters, bedside table, bed which I have to repair and re- enforce as was cracked and broken when arrived and have not received any customer service for a return and refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Amy, thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you

Thumbnail of user biancad10
1 review
1 helpful vote
December 20th, 2016
Verified purchase

I love ozsale! I love seeing different brands and of course my usual brands on sale! It's a good way to online shop without going to a department store. The sales are ridiculous and unbeatable. I've discovered new Australian brands aswell and it's a good way for us Australians to support our country's brands. What would make ozsale ever more amazing is free shipping, free returns and also receiving all the goods at once, then I wouldn't have to go anywhere else

Thumbnail of user ayshaf3
1 review
0 helpful votes
March 22nd, 2022

Worst buy ever. Zero customer service. Never going to buy again or recommend. Received a faulty item and they are not even replacing.

Tip for consumers:
Never use this site. Refund system is beyond pathetic

Products used:
Worthless. They are not returning the faulty tallboy. Pathetic website. They go on asking for pictures and more pictures, then videos and we are unable to attach videos so they want us to upload it elsewhere and send them the link. Wish they put that much effort in creating goods of value rather than worthless pieces of garbage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?

Thumbnail of user anab444
1 review
0 helpful votes
February 3rd, 2022

I bought 2 items on 19/12/21. I received one and I'm still waiting for one on 5/2/22. I wrote OZSALE several times and I got one replied, asking to be patient due to COVID-19. The matter is with PayPal. This company is not reliable.

Tip for consumers:
Consider yourself lucky if you get your items in 3 weeks.

Products used:
Bed sheets

Service
Value
Shipping
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you for your rating Ana. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.

Thumbnail of user kareno292
1 review
12 helpful votes
May 24th, 2020

Purchased advertised Australian made original ugg boots x2 pair. Received today, made in China tag inside both and faux sheepskin. (Cheap synthetic material)
As the old saying goes... if it sounds too good to be true... :( I have posted pics of my order, screenshots of items from their site stating authenticity of genuine article, and the made in China tag of product I actually received!

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Karen, thank you for your review and I am sorry for the issue The supplier of this item is from Australia, however their factory is based iChina. Hence, the tag shows that way but it is made from sheepskin. If you are not happy with the item, you can return them for a full refund. I am sorry for the trouble.

Thumbnail of user ulal1
1 review
0 helpful votes
December 18th, 2021

I bought a $150 water fountain and instead received a Christmas decoration box. Refuse to refund until the box is collected by their courier which I'm still waiting for 2 weeks later. Gotten nowhere with contacting to resolve as they are all marketplace sellers. My fountain obviously went elsewhere but because the drips box has my name and tracking number they insist it has been delivered despite sending photos of the wrong item. Will never, ever, but from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?

Thumbnail of user bennetta13
5 reviews
17 helpful votes
August 11th, 2020

I had quite good shopping experience with OZSALE most of the times. I'm very satisfied with the products which were described and shown as the pictures. I would love to see more photos on each product so I can strongly make decision on buying it for the future.

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Amit, thank you for your review and we arr happy that you are satisfied with our products and services. Have a good day!

Thumbnail of user lisag172
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Not having heard very much about ozsale nor shopping from the site previously I honestly was a little uncertain what to expect but when my first delivery came through I put through my second order and now even mt third!

Thumbnail of user kahliab1
1 review
1 helpful vote
July 5th, 2021
Verified purchase

I have ordered 2 produts from this company and recieved 2 packages of the same item the item missing is valued at $300 and we have sent 2 emails and no response on getting a refund and there is no contact number we asked them if we could send the wrong item back and get a refund but this still hasnt been responded too. Very disapoitning as it is a lot of money.
They have also removed the product that we where purchasing off the website. So DODGY

Tip for consumers:
be careful.

Products used:
We recieved the wrong items and they wont answer us about a return and refund

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Kahlia, I am sorry for the incorrect item that was sent to you.

This item is being shipped directly from our supplier and I have raised it to our supplier to check if the replacement can be arranged. We expect to hear from them within 1 business day. I will get back to you as soon as I have an update. Thank you

Thumbnail of user leenas18
1 review
1 helpful vote
July 12th, 2021
Verified purchase

Faulty office chair purchased in March and reported to Ozsale after installation, but as at mid-July, there's still no resolution. I'm stuck with an unusable chair, with no response to my requests for a replacement or refund. Ozsale appears quite hands-off, most recently leaving it to the supplier to sort it out directly with me, which is infuriating. I don't blame the supplier (I've previously bought the same chair, with no problem). Furthermore, the supplier has been sending replacements parts via Ozsale through a long and drawn out process of elimination, but the most recent part I received can't be assembled as the original parts cannot be removed once locked into place. It turns out the supplier originally requested Ozsale to ask me to first confirm if I can first take the chair apart, but I never received that message from Ozsale. Now a stalemate. Terrible service and I will have to take this to the Small Claims Tribunal.

Products used:
Office chair

Service
Shipping
Returns
Quality
Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Leena, thank you for your review and I am sorry for the issue with the item received. Could you please confirm the invoice number you are referring to for me to investigate further? Thank you

Thumbnail of user mg765
1 review
11 helpful votes
May 15th, 2020

I have been sending messages through my account for weeks, all recent messages ignored. I see this site gets a response which is weird.
I cancelled an order and they are refusing to refund my PayPal account.
Please check my order ******* (12th April) and respond.
I will leave my review until after this is answered, so as not to give negative feedback unless it's warranted.

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi MG, thank you for your message. I have checked and could see that you have opened a Paypal dispute and that is the reason the refund is not going through. You will need to contact Paypal in regards to this refund.

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From the business

Ozsale is the leading online shopping club in Australia and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Ozsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes25
Customer S.
Agent
Typically does not respond to reviews

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