I paid for sneakers, waited 1 month a day before the delivery due I was emailed no it's not coming we don't have in stock we refunding bad buzz unprofessional, by the way no one got back to my complaint.
Ozsale for me is the one stop shopping online store I go to first when I want to purchase good brand clothing at great prices. The system of returns is reliable and apart from some items taking a while for delivery if I'm not in a rush it doesn't matter. Keep up the good work team.
My experience with Ozsale is usually great. But there was a stint last year where I had experienced difficulty with customer service and, specifically, refunds. This year it's back to normal. The estimated delivery time is 95% correct and the items are as described.
Good afternoon, Olga. We appreciate the honest nature of your review, and I am relieved to hear that the issues you are reporting are a thing of the past. Thank you so much for your time and business! (:
My first shopping experience with Ozsale was back in 2010. It's been consistent in value and quality over the years. With so many different sales, the prices are unbelievable! Their customer service is really good too. I do most of my shopping from here!
I love shopping on Ozsale. I always find a bargain or something unique. Great brands and excellent quality. Recommend highly to other shrewd shoppers who will love the easy, safe and secure online experience.
Ordered many items on line through Ozsale, they took my payment, received emails saying the items have been sent and received emails with excuses for delays.
98% Items never received, the 2% that was received was very poor quality and came in a plain plastic bag. The item does not appear to be genuine but I could be wrong.
If I mislead someone or took their money, I would be charged so why is Ozsale getting away with it.
Maybe the Government should change their laws and make it tough on Companies like Ozsale.
Hi Steven, thank you for your review and I am sorry for the experience you had with us pertaining the order. Could you please let me know the order number and I will check further on this issue for you. Looking forward for your reply.
Ordered online advised should receive order in a matter of days. Followed up after a week and then 2 weeks to get automated responses that didn't answer my question as to where it was and if there was an issue. After 3 and a half weeks I noticed the order status had changed to refunded. I've not been refunded and I don't have the goods.
Customer service responses are far less than acceptable! Terrible site.
I am following up to get my money back but this has just been a headache and I'll never trust this site again.
Hello Renee, thank you for sharing your feedback with us. I am really sorry that your order was delayed and it had been refunded. Unfortunately, without the order details, I will not be able to advise on what has caused this. Once a refund has been processed you will receive your refunds via your original method of payment within 7 working days. I do hope that this issue has now been resolved.
Ordered and paid for a product that was supposedly despatched on 29/10/18 - never received. When I click on the my track' via the email sent it states there is no order. Their contact option is rubbish and not operating
Hey Lucia. I'm sorry for the late response and sorry to hear that you're waiting on for your order. Do reach out to us at 02 8081 0972 and someone will be able to assist you further to locate your order. Thanks.
It's one of the greatest shopping sites available! The deals I find everyday surprise me and i look forward to each upcoming sale. It's an addiction! Some unexpected delays though but i still get giddy everytime a package arrives.
I recently ordered a sink for my laundry.
Through my error of supplying incorrect email address I did not receive the order confirmation.
Initially I struggled getting information using the Contact Us form on OzSale, but then one of their team called me from a Malaysian number. They were extremely helpful and sorted the situation out for me.
Great range of items at a fantastic low price. Never had an issue with any purchase & items arrive as described. Some sales have enormous savings on the RRP with the convenience of not having to deal with crowds, shopping centers, car parks etc. one of the most extensive sites available
I love how ozsale takes the stress out of gift buying with an ever changing range of awesome brands and products with really amazing discounts I haven't seen anywhere else. It's become my first stop when planning a gift for others and myself!
When I first placed my order, I was advised that I would receive it in 7-9 working days, but it's been over 20 days now. And I've attempted contacting the customer service over 5-6 times. All of which have been completely useless. They keep repeating the same sentence, that they'll follow up the progress and get back to me. And the last thing I was told was to wait for another 10 working days for their response. I asked them for a refund and AGAIN, was told to wait. What a rubbish company, no wonder there are so many negative reviews out there! Should've known better than to order from such a scam!
Hi Mina, thank you for messaging us and I am sorry that the order have not reached you yet. Please provide us with the order number and I will check further on the order status for you. Hope to hear from you soon.
I've ordered from OzSale a few times now and every time has been an amazing experience. I've never had anything go missing and everything is always delivered quicker then expected. Everytime I've had a question, it's always been answered in a timely manner with all my questions answered. I can honestly say this is the best online shop I've used. Would highly recommend this site 100%.
Really good prices and the best customer service you will ever experience. However if only they could improve on the dispatch times, because it takes forever. Otherwise, undoubtedly the best online shopping site.
Good quality goods catering to the wealthier clientele. Good selection of modern and unique goods with some emphasis on second hand technology. Great prices and delivery service. Overall exceptionally happy long term customer.
I love shopping with Ozsale because there seems to be a sale happening for whatever you want to buy and it's all on one convenient website. It's easy to look at photos of item, check size, read description, add to cart and then being able to pay with PayPal is the clincher for me.
My most recent purchase from OzSale enabled me to give the gift I wanted at a price I could afford. The grin and surprise on my sister's face as she unwrapped it however was priceless. Thank you OzSale!
I have purchased many times from ozsale. Their ordering is simple. Updates on your account at all times. Easy tracking.
Contact and response reply service is fast & efficient.
Easy returns. Nothing is a problem with ozsale and their staff. Highly recommended and I will always be a happy customer at ozsale. Great variety of goods sold for everything you could ever need for home, clothing, gifts & more. Keep up the great work and deals.
Too dodgy products from their "supplier". Never see my purchase warranty and end up have a back problems. Totally bull$#*! by offering us 10% off for their pillow... NO WAY will spent any dime for their bad products
Thank you Lisayanti K for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eugene, thank you for your review and I am sorry about the unfulfilled order. Please let us know the order number you are referring to and we will get this checked for you. Hope to hear from you soon.