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This company has very strict returns policy which very conveniently is not visible or accessible from their app. I believed there is a transparency policy in Australia that prevents that. If you do not state the exact reason that suits their policy return you will not get a refund only a credit voucher. I found this out by ordering ugg boots, where the size chart most certainly does not meet the standard Au sizing. Some of their size charts are also vague and misleading as I again found out when ordering a pair of helium leather pants. They were 3 sizes smaller than the advertised listing and my transaction record miraculously disappear. I have used this site for at least 2 years and used to get great results however you cannot speak to anyone directly to revolve your issue so choose carefully and beware of their secrecy of returns policy that you must look up separately.
Sonnie H.'s review of OZSALE earned 2 Very Helpful votes
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Thank you for sharing your concerns on your recent Ozsale experience. Our Buying teams work closely with our supplier to describe the goods on our site as closely and accurately as possible including the sizing charts. We are always looking for ways to improve and do things better and appreciate the honest feedback.
Can I please ask you to give us a call directly on (02) 8081 0972 9am -8pm weekdays, we are would love to hear from you so that we can look into this further, once we obtain the specifics.