Overstock.com

I ordered a refurbished laptop computer. The item itself was fine, but the ordering experience was terrible. When I entered my shipping information into the form online, it showed up incorrectly AFTER I submitted the order. I asked someone at Overstock if I could change it and they told me I had to cancel the order and reorder it, and that they couldn't make any changes once the order was submitted. This seemed crazy to me but okay, so I did that and AGAIN, the same thing happened. I had to place and cancel the order FIVE TIMES before I figured out how to get the right address to show up properly in the shipping-to fields. Kicker number one... they charged my debit card ALL FIVE TIMES for the $400+ item (so count that, a deduction of over $2,000 on my bank account) and told me that even though the cancellation when through, the refund could take about a week to put the money back in my account. WHAT? Are you kidding me. Then... Kicker Number Two... when the order was shipped, SURPRISE, it had the wrong shipping information on it and I had to actually track down the package to get it. AWEFUL. AWEFUL. AWEFUL. If you have to order something on Overstock, be very very careful.

I ordered a Gayle 52" wine bar on July 11 and paid 50 dollars for 'white glove' service (place it in the room of my choice and remove all the packing material). 3 weeks later I received an email from their shipping company asking me to set up a delivery date, with a number to call. I called the number and received the following message "due to an extremely high volume of calls we cannot take your call at this time, please call back later" no way to leave a message. I call back 4 times and each time, throughout the day, no matter the time of day, get the same message. I finally get through after a few days (!) to a person who says my deliver "window" is 8 AM to 8 PM on a Tuesday. Meaning I have to take an entire day off to monitor my front door and wait for delivery. It came in the afternoon and when I unpacked it it was damaged. I refused the delivery. On the same day I put in a ticket to Overstock saying I refused the delivery and would like a refund. I got an automated response that said "customer service will contact you within 24 hours". Days passed and no response, but they did refuse to publish my one star review of this product.

I paid 1300 dollars for this item. It came damaged. I refused it, never signed for it and it went back on the truck same day. I have contacted the company multiple times with no response, no refund, nothing. Total silence.

I will contact my credit card company and request a charge back. If this company has done the same kind of thing to you, google "chargeback" and take it up with your credit card company. In cases where the product was defective or not delivered to you, the issuer will investigate your claim against the merchant and, if it finds it meritorious, will remove the funds from the merchant's account and put it in yours. You have to have proof, which I do... I have a video of the delivery on my security camera, showing me refusing the product, and it being put back on the truck, I also have my delivery paperwork showing "refused" and no signature from me on the form, and all the emails, chats etc I have had with Overstock showing absolutely no movement on their part to refund me the money.

I purchased a Sheesham coffee table from overstock. It arrived in destination city 5 days before it was delivered. Delivery guy mishandled box. 2'x5'x2' and 112 lbs. had it on a 2wheeled cart on its end & flipped it end over end twice to get up on porch & thru my door. You could hear pieces inside box tumbling. Top of table had 12 in crack at corner. It had 6 slideout drawers that were completely inside & not flush with face of table. Extreme damage to rails that drawers slide on. Backstop piece keeps drawers from sliding into unit was broken hence they were inside tossing & turning with each flip of the box. Then it's taking a week to be picked back up by same delivery service that broke it. EFW. They got paid to deliver it & will get paid againTo pick it up after they broke it Table was nowhere near packaged correctly. Drawers were not secured. Minimal styrofoam was used. A 4 inch piece on each corner and a couple l shaped pieces in between. A thin sheet wrapped around it. When I opened box, corner pieces were ‘floating' on top of table leaving no protection at all on corners. Over all a terrible experience. I will say that Katie, the lady(CSR) From Overstock I dealt with was very professional & stayed in contact with me during this process of returning this table. It does look nice in the picture. And actually looked nice on the outside except for the crack. Drawers and internal workings were kinda chincy for a $700 coffee table.

Approximately 6 weeks ago they were having a huge 40-60% off sale. I found 4 great unlocked phones that normally cost $600-as the highest and $200 the lowest- they were 40-50% off. I attempted to finalize my purchase 4 times for 3 of the 4 devices I found- all to no avail.
I then wrote customer service and e-mail explaining what occurred-and asking their assistance as not to lose out these great opportunities. I received an e-mail for me to contact them. So I called 4-5 times- each time I was transferred by their customer service people to other departments- until I was disconnected. This happened not once but 4 times. So I wrote them again- well the time expited and though I did receive an e-mail stating someone would contact me with 24 hrs- that time frame came and went. Now they are stating that I failed to call them and attempting to place their incompetence onto me and blaming me for failing to act as instructed. False- this has happened before-whereas I had to contact their Executive Department in Corporate-and someone with a title did call me and assisted me in resolving an on going problem. I resent- that their incompetence-with their computer glitch- their failure to transfer and disconnect me-and finally their audacity in attempting to blame me for their mistakes disallowed me an incredible opportunity to buy a great phone for an incredible price.
So the 3 times I have used Overstock- twice I had to contact Executive to resolve my issue- and this time their audacity it turning facts around to blame me for their errors-Folks I don't think I would use Overstock again- never had such problems with Amazon-Best Buy-Tiger Direct etc. and if there was an error someone from their corporate office's called me promptly to resolve the issue usually as a good business does to their patrons.
Overstock has proven again and again- that they care very little about their customers-unless Corporate is involved.
So avoid the headaches-the computer glitches- the false accusations- go elsewhere you work for your money- when you want to buy something you shouldn't have to work at spending it too.
A very un happy soon to be ex patron.