I ordered a Gayle 52" wine bar on July 11 and paid 50 dollars for 'white glove' service (place it in the room of my choice and remove all the packing material). 3 weeks later I received an email from their shipping company asking me to set up a delivery date, with a number to call. I called the number and received the following message "due to an extremely high volume of calls we cannot take your call at this time, please call back later" no way to leave a message. I call back 4 times and each time, throughout the day, no matter the time of day, get the same message. I finally get through after a few days (!) to a person who says my deliver "window" is 8 AM to 8 PM on a Tuesday. Meaning I have to take an entire day off to monitor my front door and wait for delivery. It came in the afternoon and when I unpacked it it was damaged. I refused the delivery. On the same day I put in a ticket to Overstock saying I refused the delivery and would like a refund. I got an automated response that said "customer service will contact you within 24 hours". Days passed and no response, but they did refuse to publish my one star review of this product.
I paid 1300 dollars for this item. It came damaged. I refused it, never signed for it and it went back on the truck same day. I have contacted the company multiple times with no response, no refund, nothing. Total silence.
I will contact my credit card company and request a charge back. If this company has done the same kind of thing to you, google "chargeback" and take it up with your credit card company. In cases where the product was defective or not delivered to you, the issuer will investigate your claim against the merchant and, if it finds it meritorious, will remove the funds from the merchant's account and put it in yours. You have to have proof, which I do... I have a video of the delivery on my security camera, showing me refusing the product, and it being put back on the truck, I also have my delivery paperwork showing "refused" and no signature from me on the form, and all the emails, chats etc I have had with Overstock showing absolutely no movement on their part to refund me the money.