Overstock.com

Literally one of the worst companies on planet earth. Not only do they take six weeks to deliver what they guaranteed would be there in two - when they finally show up, they fail to set up what they were paid extra to do. Then, instead of making it right and immediately sending someone out to set the stuff up, they refund your set up money, leaving you with giant, unmovable boxes in your living room. Will never do business with these apathetic, obtuse creeps again.

This company sent my package to the wrong address (not attached to my account). They said it was attached to my Apple Pay payment. Customer service refused to help me because they said it was a third party vendor item. Sent me numerous emails asking if I could pick it up ( I live in Florida and the item is in Kentucky). Finally they are asking if the item arrived safely and they will pick it up from the old address but I will he charged $30 for shipping). I have repeatedly told them I don't know the new owner of the home! I will never use this site again! Crooks... horrible treatment of customers and not smart knowing we have many options!

Careful everyone! Watch out for Overstock's bait and switch! We purchased an item listed as a chair and ottoman, but when the order arrived, the delivery came short - it was missing the main item, the chair! So what did overstock do? They just changed the description on their website! So we are now stuck with the item that we don't need without the missing item. But Overstock won't make good on the order and send the missing item. We were going to purchase it at another site for only a few dollars more. Not they have no stock and were out of luck! So be careful, because Overstock's descriptions aren't accurate, they won't honor their word, and shopping there is a waste of time, money, energy, and very stressful! You can buy something, but wait for the surprise when you see what you actually get! Because there's a good chance it won't be what you ordered! And Overstock doesn't seem to care! Very bad service and unreliable!

Customer service is horrible. I returned a vanity light almost a year ago & have documents that show the return with a zero balance. It's the only purchase I made with their Comenity Bank credit card & should have a credit balance. I made a $50 payment to keep my account from being reported negatively during their investigation. My credit rating was over 750 before this, now it's fluctuating around 625. Overstock has been of no help & I've sent documentation to Comenity multiple times. It's damaging my credit score terribly. They're saying I owe almost $300 for a light that was returned that only cost about $150 originally. They're harassing me non-stop and it's super stressful. I fear I'm going to have to pay for a debt I did not incur, just to keep the situation from hurting me more. I've disputed it on all credit reports but have had no help.
Would not recommend Comenity or Overstock. They're both HORRIBLE.

I ordered a bedroom set from here planning for me to get it in a timely matter. Well after waiting a week I sent a message asking why nothing had changed on the order status. Well turns out they were not going to tell me that they are not gonna sent it till November. They are a complete waste of time and turns out I have to wait 48 hours just to see if they will let me cancel it. That's the stupidest thing I've wvwr heard of. Never again will I order off here.

Ordered 2 gorgeous nightstands from Overstock as they had by far the best price and availability on them. One arrived damaged and Overstock took care of it easily and graciously. I highly recommend ordering from Overstock due to their low pricing and exceptional customer service.

How are they 3 1/2 stars here. Read the reviews. Worse company ever! I was never refunded all my money when I returned their low quality and damaged items I bought. It took many phone calls, many texts, and many emails plus a lot of time and stress to get partially refunded. The customer service doesn't know what they are doing. I received different answers from different customer service reps. I ordered several items. They are all shipped separately on different dates. Some items were badly damaged on arrival. All the items were low quality. And there's a strong smell like a chemical smell on the items. Everything is from China. Did I say-Worse company ever! I have never had such a bad experiece. It was shocking. It took over a month to get a partial refund. I guess that's how they make their money.

I had to return a Patio Table Umbrella. I'm thankful for the fact that Overstock.com accepted my return several days after the grace day return period and for that I would rate them a 4-Star. The box was somewhat heavier than I'd expected, but I managed with not much strife. The difficult part came when trying to set the umbrella upright. The "Abba Patio Solar Powered Aluminum Rectangular LED Light Tilt Umbrella" was too hard for a 5'3" female to hoist up because it's top-heavy. I was able to assemble it, but trying to get the pole in the hole of my table almost caused me to tumble over several times. It's of no use if it can't be set up safely or dismantled by one person. Based on my frustration and inability to see the umbrella fully set up is why I rated the product a 2-Star. The manufacturer may want to address this issue on the labeling of the product as it's a huge selling factor.

I was really excited to order my new bed on Black Friday. Loved the sale price for what I was getting. Unfortunately for me, I will never see that bed. My bed is "unable to locate" and also out of stock now. I am moving into a small studio so needed a storage bed for practicality. Since my bed is out of stock and unable to locate they can only match the sale price I paid. The problem with this is they do not have anything in stock now and told me I need to pay upfront for another bed (after already paying for one that was lost). Their customer service is one of the most unprofessional, unreliable, and very quick to tell me it was not Overstock's fault. Every time I spoke to someone different, they told me something different. At the end of the day, I am left paying more than double what was planned and will not have a bed for 3-4 weeks. That is assuming the bed is delivered this time.

Just a heads up, the 12/18 month free interest promotions are not as they appear. If you have several purchases on their promotions they DO NOT apply the extra payment to cover the next promotion you have coming due, they will roll it elsewhere so they nail you with the interest. They are saying you have to CALL them, 45 minute wait, and tell them which promotion you want it applied to. What a gimmick! Im closing my business account with them, good luck!

Placed an order I needed for a client and paid for expedited shipping. It became clear from the tracking number and status They didn't send it expedited. While they agreed to refund the extra shipping charges IF and only AFTER the item didn't arrive on time (as in call back and let us know and you will get your refund). They refused to overnight the item to ensure their obligation was honored although there was time for that. Web "helper" was rude and sarcastic not to mention unhelpful. Will take my thousands elsewhere.