Overstock.com

I ordered a King size 11" mattress priced around $450 and received a package about 5 days after I ordered it. Looking at the package I thought to myself "wow, no way this is my mattress, it is so small". Low and behold, I was right and the mattress was actually an 8" Queen size. Called support the same day and was told I would be getting my actual mattress the Friday of the same week (4 days). I was then called by support that Wednesday about my problem and was told the mattress would be shipped after they got my info. The shipping was then pushed to the next Monday. I was offered no free overnight shipping or any other reimbursement for their mistake, and I have been sleeping on an air mattress since last Thursday because of their screw up and I still have not gotten my mattress. Terrible communication, terrible corporate&shipping management, just overall terrible. Very dissatisfied.

Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the company would do is offer a $15 credit towards my next order. The $15 doesn't even cover the price difference between what I paid for and what I was sent, let alone the aggravation. Nor would they offer to pay for the return of the items that were sent that weren't what I ordered. A $15 credit! Like I would ever shop there again.

I purchased two VIGO kitchen faucets at overstock.com and installed them both. One leaked from the start. I thought I was going to have to battle overstock.com because I actually installed the leaking faucet (though you kind of have to install a faucet to know if it leaks!), but when I started an online chat with their support, they were amazing. They issues a free return label and ordered a new replacement faucet right then and there for free as well! The support person was expedient and professional! The new replacement faucet came in 4 days and I just installed and no leaks! I love overstock.com!

BEWARE if you return an item from Canada you will need to get back the duty from the government which is near impossible. If you return an item because of buyers remorse you pay the shipping and insurance. The entire ordeal cost be $100.00 in my losses. Overstock.ca switched me to Overstock.com and I was unaware I was on a U.S. website. The merchandise was of good quality and it arrived quickly but very frustrating. I'm waiting to see if they credit my account for the cost of the curtains and tax.

We have ordered all of our living room tables, 2 bedroom sets and a fire pit from Overstock, and we couldn't be more pleased! Everything is absolutely beautiful and of the highest quality as far as the materials and construction go. We only had one issue with our fire pit, as it had a dent in it when we took it out of the box, but after contacting their customer support team, we received a $40 refund on our purchase. (We didn't even ask for one, only wanted them to be aware of the damage). Great company, highly recommend!

I ordered a bed on Sunday and my credit card was charged and I got a confirmation email saying that it would be in on Friday(today). I'm moving into my new apartment this weekend and was looking forward to having my new bed come in in time for the weekend. I waited all week and never got a shipping confirmation for the bed so I decided to call overstocked. They then told me that the bed was actually out of stock and there's nothing they can do about it. Now I'm stuck without a bed for my apartment! Never ordering from them again! Horrible customer service

I bought two runners. The binding on both were both poorly done. I was going to return them. One it would have cost me money to return to them and the other was half the cost of runner. Something that cost me $143. Would cost me $90. To return. They also fudge their reviews. They refused my review and picture. Buyer beware and I'll never buy there again.

I ordered a small piece of furniture and paid $356.00 for it. It was represented in the ad as though it was real wood by using the terms walnut color, etc. So, I ordered it!
However, when received it was extremely heavy and hard to manage. So, I did not open and sent it back. Overstock did not like the reason I returned the item so they charged me $200.93 for the return to them back through UPS, how they sent it to me. I received a refund of the difference for $156.00 approximately.

So. Overstock made approximately $100.00 for doing nothing but receiving the package back exactly as they sent it. That my friends is a "Rip Off" by any other name!. So, count on Overstock when you make a mistake in ordering, since they will charge you $100.00 for an error. I could NOT hate them more. The world does not need companies to take advantage of the consumers like that.

DO NOT BUY FROM OVERSTOCK.COM They will RIP YOU OFF, if they get a chance, count on it!

Overstock does not always have what you want in stock because I think what they carry really varies from week to week. If you are lucky and they have exactly what you want then you score big with a cheap purchase. Delivery is fast and they are very reliable. I do not go here to browse but more to just check and see if they just happen to have a deal on what I am already looking to purchase. Good site and they are advertising like crazy these days so I hope they stay in business.

I purchased a blue area rug from Overstock, when the item arrived, the color is not quite blue, it's between greenish and blueish, it didn't fit my room color skim at all. So I returned it in the next day, but they charged $25 for the shipping. I spent a lot time to looking for the right rug, in the end, I have to pay $25 for the problem of their website's color miss-up, this is not fair! Be-careful, when you try to place an order from this company.

Shopping on line means I have to trust what the website says. On this occasion, the website said "Free returns". I need the security of that when I can't touch the item. But the item I bought was not what I expected in 4 areas: color, weight, texture and material. So when I went to return it, they want to charge me $33 for return shipping. Needless to say, I will never shop at Overstock.com again.

I like the rates and the variety. I appreciate the free shipping and excellent customer service. Good for internet shoppers, busy folks, handicapped persons who want to shop from home, and so on. Great furniture, carpets, dressers, and mattresses, of which I recently purchased a fantastic one during the pandemic last year.

Things are usually a really good deal and are very nice quality. They are always as pictured and just as described. So far shipping has always been free for me. I have ordered really large items that needed to be returned that I thought would be a problem, but wasn't that big of a deal. For example, I ordered an 8 X 10 rug for my family room. It was so beautiful and just like the picture, but just didn't work in my room. I went on-line, and they helped me with the return even printed the shipping label. It was surprisingly cheap. Only $18 to ship it back. I thought it would be much more since the thing was so big and bulky. They told me where to drop it off. I think there may have been an little more expensive option to have it picked up at my house. I have ordered quite a few large home items from them and have been really happy with them.

Their website gets an epic fail. First, when I look at an item and press the back arrow the page of items reloads to the top instead of to where I left the list.

The search says I have hundreds of items I can look at but I scroll to the end and I've only seen maybe 30 and the page won't load anymore. It says it will and I can look at other websites so I know my cable internet is working just fine.

An internet store as mature as Overstock has had plenty of time to create a decent website and shopping experience.

As far as I am concerned don't waste any time shopping here... You'll lose more money in precious time than you'll save with their terrible interface.