Shopping on line means I have to trust what the website says. On this occasion, the website said "Free returns". I need the security of that when I can't touch the item. But the item I bought was not what I expected in 4 areas: color, weight, texture and material. So when I went to return it, they want to charge me $33 for return shipping. Needless to say, I will never shop at Overstock.com again.