Originalframes

I purchased two art pictures in late October. They were sent to an incomplete address and the post office sent them back. First of all, these were sent from China. I have done businesses with other companies and no issues. This company does not return emails or contact attempts. No responses and sadly, PayPal doesn't do anything either. Here we are after two months and I do not have anything, not even a response. I wouldn't purchase anything from these people. You will loose your money.

If I could, I would give them a negative star. Wish I had read reviews before buying. First off they billed my PayPal account and said it shipped but tracking number never showed any activity. I contacted PayPal after 2 weeks and was contacted by Original Frames assuring me my order was on it's way and it was...the following day. Finally got my order today and it was 5 cheap pieces of vinyl and rolled up not framed.

I had paid for an item going on for about 2 weeks now and mind you they charged me for shipping it is not free but yet they cannot send me my items that I paid for. Is this a bogus company? No tracking numbers but I was charged for shipping and everyone is using covid-19 for their lack of customer service and satisfaction bull. I always never believed in online shopping I rather pay the local man because it is in my hands right there and then.

I ordered and paid in full weeks ago. There is no other way to contact these guys other than. Through email. No matter what the subject is I get the same email in response. I just want a refund and they ignore my request with the same email! Also on there website it does not say a 2 to 4 week delay like the email but it does say 2 to 5 business days... well that's a lie! I just want refunded due to timing of my order and poor poor business service.

Bought something that came NOT as expected. Tried to return. They are impossible to contact and when they eventually respond weeks later (email only as phone wont connect you), they fail to address issue and refuse to supply the return shipping label as stated in the return policy. Obviously, they figure the shipping will cost too much to get you to return.

ZERO stars

Avoid completely

Original frames never delivered my picture. When you try to call them they will not answer and everything goes to voicemail. This business will not return your calls. I called and emailed several times. It has been 2 months and I am still not heard from them. Terrible!

I place order and didn't receive what I expected. I had emailed them 6 times and also called and left messages. They are a quick grab for your money. They have horrible customer service, a non exsistant return policy.

I ordered the frame said it was shipped took three more weeks to ship now I looked at the refund information and it says they only give a refund of 30 days well I just got it today and it's already past 30 days there's no frame doesn't look anything like the picture I would like a refund you can't talk to anybody you have to send him an email if they don't answer your email horrible horrible service. My picture says it comes on a canvas framed it's not it was rolled up in a plastic bag.my husband opened it and said did you order drawer liner.!

They will take your money and not send you anything 100% SCAM! Placed an order for a canvas wall art in November 6th no tracking nothing. Stay away do not order from this place.

Buyer beware... I accidently paid the the same artwork twice, tried to cancel and contact, Nothing. Then when arrived from USA to Australia poorly packed, no bubble wrap, no fragile sign. 1 set was badly damaged, 3 frames were badly broken, the largest of the pieces had glue overspill, which came out on the front of the picture, awful quality. Sent 3 emails, no reply, having $500 on these artworks, nothing short of daylight robbery. The cheap vinyl has pucked on 1 set making it useless and impossible to hang. Never, ever again will I buy from these unscrupulous people.

These frames are not at all like the pictures. They look cheap and come with a weird white boarder around the edges, so the picture isn't even on the full piece. Don't buy from here.

Ordered, never received. End of story. Did order during corona tho. Package did go in shipment, but customs did return it. And after that company did not move even finger. Or respond to mails.

I order me a painting back in the first week of March, I never got my package and was never able to get a response till i filled a claim through paypal. Even then i still never got anything till almost four months later. They ended up sending me the picture but all it was the canvas. It was not ready to hang as promised nor was ready in anyway shape or form. I sent it back, I wrote this company over ten times and tried to call them about this with no response. I would never go here again no matter what the price is

I loved the art work and wanted to get one for my daughter's upcoming birthday as a present, and one each for my twin granddaughters, and a couple for myself so I threw caution away and didn't check for reviews. The night I placed the order I felt uneasy when I didn't receive a tracking tracking number and saw how fast my bank account had been debited. A couple days later still no tracking number. When I accepted this was a bad choice was when I received an email offering free delivery on a new order.
What! Where is my current order. I called my bank, they gave me great suggestions, and they will retrieve the funds.
But buyers if a delivery date isn't given before purchase don't purchase. Ok you did, so if a tracking number isn't given after purchase attempt to cancel. If that is impossible contact your bank asap. Waiting 3 to 4 weeks is ok if you agree to that... other wise it is Not acceptable.
I am off to find another gift for my daughter... in an actual store.
Be safe Be wise, and don't throw caution away for love.