I hadn't read the reviews before I placed my order, then like most of the other reviewers, I became dissatisfied because delivery was taking an exceptionally long time. I sent an email and received an automatic reply. It was then that I read the reviews and saw all the negative comments. I realized I had possibly made a big mistake and considered contacting the credit card company to cancel the purchase. But then I came across one review that said it took a really long time, but their prints were finally delivered and they were beautiful. So I decided to take a chance and wait a little longer. Sure enough, although the delivery date was supposed to be May 26, the prints finally arrived on June 26,2020. And they are beautiful, just like the reviewer said. The service was certainly below average, but I gave a rating of Average because I don't want to say that I do not recommend them - because the prints actually are very nice; they are exactly as pictured! Instead, I recommend that you not order if you are in a hurry (lol). Also, many of you may be wiser than me, but I'll share a lesson I learned that may be of benefit to some of you to help you avoid my mistake... According to the description, the prints can be purchased framed or unframed. In my mind, "framed" meant a frame around the outside of the print, like the frames that you put photographs in. Well, that's not what it means. I wound up having to search online for stretcher bars - something I had no idea I needed but learned the hard way when my prints arrived rolled up like scrolls! The good news is, I saved a little money by framing the prints myself (luckily, I already owned a heavy duty stapler). The bad news is, this turned into a DIY project that I did not anticipate! They're all framed now, but only one set is hung. Here are photos.