Originalframes

After not receiving my picture for several weeks (and instead receiving a bunch of coupon emails like the ones described in the review before mine), I sent multiple emails that all went unanswered. I finally received something in the mail, but it was rolled up in a small tube wrapped in plastic. I knew that it would just be the completely disassembled picture, obviously without the wooden canvas. I was so annoyed at the fact that I'd been scammed, that I never even opened it. I just sucked it up as a loss. I should've known the site was a scam by the prices and the lack of reviews. PLEASE don't order from here. Save yourself time, money, and hopes.

I ordered a set of frames and when the shipment arrived, two of the frames were identical (facing the same direction), thus making the layout asymmetrical. I reached out to the company shortly thereafter via phone and email and no one responded for months. I tried calling and sending emails again recently to get the correct pieces, but it's as if the customer service staff doesn't even exist! All I got was an automated email response saying they have a high volume of calls at this time due to the COVID predicament. I have dealt with other companies that have kept an open line of communication amidst the chaos of COVID-19 and still managed to accommodate my needs, so it is frustrating to see that Original Frame is using this as an excuse to ignore their clients' complaints, concerns, and demands. My experience was very unpleasant and inconvenient. Absolutely DO NOT recommend!

I ordered and paid for my merchandise over 2 months ago haven't recieved a tracking number or anything reached out to the company via email numerous amount of times, only getting two replys stating the same thing, which was wait 2 to 4 weeks and how things are backed up due to the pandemic. I clearly understand that, but I've recieved orders from across the world within 20 days after ordering. They cant tell me anything besides send me 2 automated emails, very poor customer service my first and last time ordering from this company.

We placed our order on june 10th it is August 11 and just recived. The prints where way smaller then they said and was very sloppy. The prints did not even match up most are peeling off and is more like vinel rather then canvas worst money spent dont waste your time

Ordered two canvas's from them 6 weeks ago and still no response from this company I have tried emailing and calling with no response unless you plan on waiting a year or more for not order from this company

Original Frames is not a legitimate business, it is an online scam. Please read the Better Business Bureau's investigation on them. They do not respond to any customer service inquiries, "shipping" takes months, from a shady carrier that no one has ever heard of, the shipping information is wildly inconsistent, after so long it is eventuallyvmarked as "delivered" even though nothing has arrived. They have not responded to the BBB and haven't even provided registration as business. Do Not Order from Them.

I took my time looking through all the pictures and picked the perfect one. The delivery date was only a few days away but I received an email stating there was a delay and it would be another four to six weeks. I asked for a refund and I have heard nothing back. I checked into this company a little further and realized they had an F rating with the BBB for the exact complaints that I have. I would not do business with this company. I have a wall in my home that needed a picture on it and now I have to wait another 6 weeks or possibly longer to receive the picture I ordered because the company is refusing to cancel my order and give me a refund.

IN CHINA NOT USA! Took my $$ with order never shipped, after 45 days gave phony DHL tracking #. I opened a dispute with PayPal and they refunded my $$, thank you PayPal. Business looks like there in Texas, but phone number there goes no where. One email from their support blaming Covid-19 for slow delivery..."slow delivery" for an item never shipped! STAY AWAY... We ordered from another site in the USA, price was about $30.00 more, but we received in about 14 days. Fine print says "No Refunds" on sale items, all their items are "On Sale". Stay away!

Definitely don't order from here. It's actually OriginalFrame.com. The Dallas address they show is for an attorney office providing virtual offices. The credit card charge comes from Canada even though most folks have said their products are shipping from China. The phone number on their site is also fake. I ordered a picture on April 30th and it's now May 26th and I've received zero communication and no product. Have submitted a dispute with the credit card company.

Smhhh i usually do review checks on new websites but i failed to do so this time only because i was in a rush to get my house furnished n i just wasted 40 bucks just for being inpatient... It only took me 8 days after my initial order day to realize i was played called the number on the website it rang for 2 mins n when it with to voicemail i knew there was no way i would ever receive my product smh please review every company moving forward these ppl are legit scammers idek how they could still be up n running