O'Reilly Auto Parts

I bought a headlight at Autozone and they refused to put it in. I googled it, but was unsuccessful. I then went to O'Reilly for help. Chase looked at the light and determined it was the wrong part. He sold me the correct headlight, put it in and was very nice. I appreciated his professionalism and willingness to help. Thank you.

That assistant manager at the Minerva Ohio store Cassondra has been having an affair with a First call commercial account customer I have caught her at my house several times while she was on the clock delivering parts since when did the assistant manager deliver parts when there is a driver specifically hired for that? There was no reason for her to be in the back room and having to walk back and get her drink from the back room hanging out while on company time doing what? Along with text messages to my husband? And it all started because she got her brakes changed on company time? I hope this is not the type of people this company wants representing them! Wives be aware if you have parts delivered from OReillys Minerva that Cassondra is going to bring them and pursue your man! I hope that extra effort helped her meet her goals because we will no longer be doing business At Oreillys.

They lie about when parts will come in, don't be expecting when they say. It will be tomorrow because their employees don't know there own policies. They lie, for some people that have deadlines, that doesn't work. If their employees was honest about it, it would be one thing, but they are not. If I'm expecting a part by 5 o'clock because ur employee said it would be ready, I don't want to hear tomorrow cause I could have got it some place else sooner. I waited cause they said 5 that day.

Researched a battery tender for our Ford Escape. Had needed product in stock AND installed for us! Very helpful and informative on all our questions. Car now staying charged. Many Thx, Debra, for your excellent help, product, and service.

Terrible I put starter a in my truck then the starter was bad 12 hours later had to get my truck towed and pay a mechanic to do it again and pay a diesel tech to tell me the starters bad I go into the store to ask and they tell me sometimes we just sell garbage parts sir no sorry no nothing terrible I'll never shop there again

If you do not want go the easy way and just buy the car, and you want to build it yourself you got to use this site. Every part, from every car imaginable is here. If it exist its here and you can even buy it with discount.
The communication with seller is quick and swift and you always get exactly what you wanted.

I would like to acknowledge some great service I received from this store in Black Mountain, NC. I stopped here to get a new bulb for my headlight and received top notch service from a young woman named Alyssa. She was kind, courteous, and knowledgeable about their products. She even installed the new bulb in very cold temperatures! I appreciated the service and want her and her manager to know she is top notch! Thank you, Alyssa and O'Reilly's!

My battery keeps dying and I have a warranty. I took it to the store to get a new one & they told me my battery still has 25 percent life so I can't get another till it's zero percent life! So I guess that leaves me to jumpstart my battery everytime I turn my car off! Until it want jump start no more! This is ridiculous! A rip off! I have children. I dnt want to be left stranded somewhere! This was the Goldsboro Nc location and customer service from the 800 #! I will never spend money with this company ever again!

I was on my way to work when my battery light came on, as I watched the voltage indicator go down I know nothing about cars but knew I needed to stop and get it checked. I went to O'Reilly's on Orchard Lake in Farmington Hills, and was greeted right off the bat with outstanding service. Renaldo the store manager is Amazing. He was so knowledgeable and so helpful. He immediately diagnosed the problem and gave me advice on what needed to be done. As if that was not enough, he offered to take out the battery and charge it (for no charge)! I am a Regional Manager for several dental offices and know customer service. Renaldo went above and beyond and I cannot say enough about how impressed I was and was treated! I will go back to O'reilly's every time and if you want Exceptional service go see Renaldo! Thanks again!

I went to Oreilly's in Emporia, Virginia and they didn't have what I needed. The representative was very kind and took his time to help me. There were about 5 employee's on the floor. Not one of them wore a mask. They were also not distanced from one another. I then went to Advance Auto Parts and every employee had a mask on and were using every precaution for safety. They also had what I needed. So, I will be shopping at Advance from now on.

I stopped by this A.M. to buy a can of charge for my AC. I was under the impression that they could perform this service for me. A 74 yr old woman, but when I asked, I was told that they weren't allowed. Ok, so I asked where the oil was, & the boy, I won't say young man, he didn't have the maturity for that title, sort of waved a direction to me in a dismissive manner. I left without purchasing anything. As I left, I said that they hadn't been helpful & that I would take my business elsewhere. The taller of the two replied rudely. I expect better customer service & will now be going out of my way to avoid O'Reilly's.

Went and politely asked for assistance on finding a certain type of oil for my car, the worker looked ar me responded with "it's on the wall" and walked away, now if that isn't rude I don't know what else is, he could have said he was with another customer he'd be with us in a minute instead of how he did respond, so aside from the great parts they have that one staff member was rude, I wouldn't reccomend going there if you want nice staff, the o'rileys off gosford.

Website claimed next day delivery and that is a lie. All they did was create a shipping label but did not process the package with ups for next day delivery as stated on their website. Falsely advertising that next day delivery and not honoring that causing me to lose time and money in repair necessary for my vehicle. Customer service refused to cancel the order when confronted that they were not honoring the delivery promise date stating the shipment was processed which was a lie because they only created a label! Don't buy from them and definitely don't believe they will actually deliver your parts the next day as advertised on website! Unprofessional customer service and misleading representation of the company. Will report and file consumer complaint with FTC and BBB for false advertising, not honoring sale and misleading consumers on the website to get us to spend the money with them!

Thank's O"Reilly, I looked all over for de-icer today and everywhere I went I was out of luck.
Just about gave up and here I was on Winchester road and seen O'Reilly, my last hope.
There it was on a top shelf, I thought I had won the lottery. I'm giving you five stars.

East Sunshine St.
By 65 hwy.
Springfield Missouri
Called 1st & she said they had the part. After driving 2 miles to get there no part & no apology but instead went back & got the supervisor to speak with me. Just a whole lot of disrespect. Should have known not to go there when I asked for their location & was told on East Sunshine Street. When I said there are two location on east Sunshine I got the aditude in the voice. When I got there I waited to speak with to someone I could hear the two gals behind the counter complaining about people coming in this close to closing. I should have walked out than because it just went down hill from there. I will never go into an O'Reillys store ever again. Here in Springfield Missouri you expect more because this is where O'Reillys corporate office is located. There are way to many other parts stores here that have appreciation for customers & not to big to not care.